General Help, Tim Hortons
- Toronto, ON, Canada
The hourly wage is $18.40. · Part-time
Applications open in a new tab.
Job details
- Pay
- The hourly wage is $18.40.
- Job type
- Part-time
- Apply by
- Posting language
- English
- Posted
Original job description
The hourly wage is $18.40. Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. We are committed to offering competitive compensation and comply with all applicable pay transparency legislation. Further details regarding our total rewards offerings will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process.
This is a posting for an existing job vacancy.
This is a posting for an existing job vacancy.
- Carefully prepare beverages according to customer specifications, including but not limited to coffee, tea, and espresso.
- Serve guests using principles of outstanding customer service.
- Maintains stock levels of items within the micro market, including but not limited to milk and cold beverages as required.
- Completes assigned side duties in a timely and efficient manner; side duties may include but are not limited to replenishing the condiment cart, cleaning the espresso machines, washing smallwares as required.
- Sanitizes all high touchpoint surfaces every two hours, or when soiled visibly.
- Refill the coffee machine hopper with coffee beans.
- Checks, cleans and refills the condiment station as required.
- General cleaning duties, including washing, rinsing and sanitizing all smallwares, cleaning display cases and rinsing the espresso machine.
- Maintains accurate records of discarded or diverted items, including removal of the items to P1 storage.
- Keeps items stocked based on sales volume.
- Follows all Optimum Service Training techniques to ensure exceptional customer service during service.
- Acts with purpose and intention – uses effective time management skills.
- Interact with customers and resolve customer complaints politely and promptly.
- Checks all items within the assign area for expiration weekly and removed items that are past their best before date; always follows FIFO and FEFO procedures.
- Completes fridge/freezer temperature checks and other HSQA logs as assigned by supervisor.
- Replenishes non-alcoholic beverages and general supplies while maintaining cleanliness of service areas.
- Must interact with co-workers to ensure compliance with company service standards, and company inventory and cash control procedures.
- Always follow all uniform and jewelry policies.
- Must always follow all health and safety and quality assurance company policies.
- Must complete 24/7 training within one month of start date, and annually thereafter.
- Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World’s Most Admired Companies.
- The opportunities with us are endless. As the world’s largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.
- Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe.
- Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage.
- A Focus on Mental Health and Wellness. Our Mental Health and Well-Being initiative was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information.
- We are as diverse as our guests. We are as diverse as the people and communities we serve, and we know that’s one of our greatest strengths. We’re committed to building an inclusive workplace where people feel respected, supported, and able to grow, with fair opportunities for all. Our Employee Resource Groups (ERGs) create space for connection, deepen cultural awareness, and build appreciation of diverse perspectives across our teams – strengthening our culture and helping people feel a true sense of belonging.
More about this job
Responsibilities
Prepare beverages to customer specifications, serve guests, resolve complaints, and maintain well-stocked, clean service areas. Follow food safety, health and safety, inventory, cash control, temperature-check, and quality assurance procedures, while completing assigned training and side duties.
Requirements
This is an entry-level, part-time role, and Canadian work experience is not required. The posting does not specify education, prior experience, or weekly working hours; associates must complete required training and follow company service, uniform, safety, and quality policies.
Skills
- Beverage Preparation
- Customer Service
- Customer Complaint Resolution
- Inventory Management
- Stock Replenishment
- Cleaning and Sanitizing
- Food Safety
- Health and Safety Compliance
- Quality Assurance
- Time Management
- Record Keeping
- Temperature Monitoring
- FIFO and FEFO Procedures
- Cash Control
- Teamwork
Benefits
- Health Benefits
- Vision Care
- Dental Care
- Mental Health and Wellness Resources
- Employment Assistance Program
- Learning and Career Opportunities
Visa sponsorship
Not detected in the job text
Categories
- Food & Beverage
- Hospitality
- Customer Service & Support
- Retail
- Security & Safety
Keywords
- Coffee
- Tea
- Espresso
- Beverage Preparation
- Customer Service
- Micro Market
- Inventory Management
- Stock Replenishment
- Cleaning
- Sanitizing
- Smallwares
- Food Safety
- Health and Safety
- Quality Assurance
- FIFO
- FEFO
- Expiration Checks
- Fridge and Freezer Temperature Checks
- HSQA Logs
- Cash Control
- Optimum Service Training
- 24/7 Training