Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. We are committed to offering competitive compensation and comply with all applicable pay transparency legislation. Further details regarding our total rewards offerings will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process.
This is a posting for an existing job vacancy
Job Title: General Help / Tim Hortons
Reports To: Assistant Manager / GM
ESSENTIAL DUTIES AND RESPONSIBILITIES Include The Following.
Please note: Other duties may be assigned as required.
- Carefully prepare food and beverages according to customer specifications.
- Serve guests using principles of outstanding customer service.
- Sanitizes all high touchpoint surfaces every two hours, or when soiled visibly.
- Refill the coffee machine hopper with coffee beans.
- Checks, cleans and refills the condiment station as required.
- Maintains accurate records of discarded or diverted items, including removal of the items to the designated storage area.
- Keeps items stocked based on sales volume.
- Acts with purpose and intention – uses effective time management skills.
- Interact with customers and resolve customer complaints politely and promptly.
- Use the Dynamify system to record sales and transactions, including recording payment.
- Checks all items within the assign area for expiration weekly and removed items that are past their best before date; follows FIFO and FEFO procedures at all times.
- Completes fridge/freezer temperature checks and other HSQA logs as assigned by supervisor.
- Must interact with co-workers in order to ensure compliance with company service standards, and company inventory and cash control procedures.
- Must follow all health and safety and quality assurance company policies at all times.
- Responsible for opening and/or closing the checklist, as well as necessary reports
- Must be able to clean the area with precision up to required standards.
- Must be fluent in English.
- Must be able to work in the country legally for a year minimum.
Weekly
- Attend weekly safety talk meeting.
- Complete the weekly cleaning checklist.
- Complete weekly station inventory.
- Complete the weekly cleaning checklist.
- Complete all required 24/7 training.
- Complete all required Tim Hortons training
What’s in it for you?
- Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World’s Most Admired Companies.
- The opportunities with us are endless. As the world’s largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.
- Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe.
- Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage.
- A Focus on Mental Health and Wellness. Our Mental Health and Well-Being initiative was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information.
- We are as diverse as our guests. We are as diverse as the people and communities we serve, and we know that’s one of our greatest strengths. We’re committed to building an inclusive workplace where people feel respected, supported, and able to grow, with fair opportunities for all. Our Employee Resource Groups (ERGs) create space for connection, deepen cultural awareness, and build appreciation of diverse perspectives across our teams – strengthening our culture and helping people feel a true sense of belonging.
For accommodation requests during the hiring process, please contact ukg.recruitment@compass-canada.com for further information.
