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Compass Group Canada

Guest Experience Coordinator and Reception

Winnipeg, MB, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Dec 3, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Reporting to the onsite Compass lead and in collaboration with the onsite Location Lead, the Guest Services Coordinator and Reception Agent will be responsible for creating a warm, welcoming, and engaging work environment for the employees, executives, and visiting clients of a leading consulting and technology company located in downtown Winnipeg, Manitoba.

If You Were To Come On Board As Our Reception Agent & Guest Services Coordinator, We’d Ask You To Do The Following For Us

Provide engaging and anticipative service to all office visitors, with a primary focus on the welcome experience
Coordinate space reservations and guest registrations from the main reception desk
Work closely with facilities, local technology teams, and other key stakeholders to ensure a flawless in office experience.
Register and check in clients and visitors as required using internal systems.
Coordinate with external vendors and catering suppliers as required, ensuring the highest level of satisfaction for in office meetings and events.
Assist with planning and communicating office meetings and community events as required.
Support activities for security, fire, health, and safety guidelines as required.
Conduct opening and closing duties.
Assist with mail and courier duties as required
Share information about the office, building, surrounding areas, transportation, local restaurants, and other points of interest.
Other duties as assigned

Role

Think you have what it takes to be our Guest Services Coordinator and Reception? We’re committed to hiring the best talent for the role. Here’s how we’ll know you are the best fit:

Degree or working experience in a luxury hospitality environment is considered a strong asset - corporate, restaurant or hotels.
Excellent written and verbal communication skills
Strong relationship building skills.
Strong analytical and adaptability skills
Strong technical skills and ability to learn and operate internal and external systems.
Ability to manage competing priorities and meet frequent deadlines.
Intermediate to advanced proficiency in Microsoft Office (Excel, Outlook, Teams, PowerPoint etc.) preferred
Smart serve certified or willingness to become smart serve certified
Resourceful learner with an improvement mindset and strong problem-solving abilities

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More about this job

Responsibilities

Welcome and assist office visitors, coordinate reservations and registrations, and work with facilities, technology teams, vendors, and catering suppliers to support a smooth in-office experience. Help plan meetings and events, support safety procedures, perform opening and closing duties, handle mail and courier tasks, and provide local information.

Requirements

The role seeks someone with a degree or work experience in a luxury hospitality environment, which is considered an asset, along with strong communication, relationship-building, analytical, adaptability, and technical skills. Candidates should be able to manage competing priorities, use Microsoft Office at an intermediate to advanced level, and hold or be willing to obtain Smart Serve certification.

Skills

Guest Services
Reception
Customer Service
Written Communication
Verbal Communication
Relationship Building
Analytical Skills
Adaptability
Technical Skills
Microsoft Office
Time Management
Problem-Solving
Event Coordination
Visitor Registration
Vendor Coordination
Workplace Safety

Visa sponsorship

Not detected in the job text

Keywords

Guest Services
Reception
Hospitality
Visitor Experience
Space Reservations
Guest Registration
Visitor Check-In
Facilities
Technology Teams
Vendor Coordination
Catering
Meetings
Community Events
Security
Fire Safety
Health and Safety
Opening and Closing Duties
Mail Handling
Courier Services
Microsoft Office
Excel
Outlook
Teams
PowerPoint
Smart Serve
Problem-Solving

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