Guest Experience Coordinator and Reception
- Winnipeg, MB, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
If You Were To Come On Board As Our Reception Agent & Guest Services Coordinator, We’d Ask You To Do The Following For Us
- Provide engaging and anticipative service to all office visitors, with a primary focus on the welcome experience
- Coordinate space reservations and guest registrations from the main reception desk
- Work closely with facilities, local technology teams, and other key stakeholders to ensure a flawless in office experience.
- Register and check in clients and visitors as required using internal systems.
- Coordinate with external vendors and catering suppliers as required, ensuring the highest level of satisfaction for in office meetings and events.
- Assist with planning and communicating office meetings and community events as required.
- Support activities for security, fire, health, and safety guidelines as required.
- Conduct opening and closing duties.
- Assist with mail and courier duties as required
- Share information about the office, building, surrounding areas, transportation, local restaurants, and other points of interest.
- Other duties as assigned
Think you have what it takes to be our Guest Services Coordinator and Reception? We’re committed to hiring the best talent for the role. Here’s how we’ll know you are the best fit:
- Degree or working experience in a luxury hospitality environment is considered a strong asset - corporate, restaurant or hotels.
- Excellent written and verbal communication skills
- Strong relationship building skills.
- Strong analytical and adaptability skills
- Strong technical skills and ability to learn and operate internal and external systems.
- Ability to manage competing priorities and meet frequent deadlines.
- Intermediate to advanced proficiency in Microsoft Office (Excel, Outlook, Teams, PowerPoint etc.) preferred
- Smart serve certified or willingness to become smart serve certified
- Resourceful learner with an improvement mindset and strong problem-solving abilities
More about this job
Responsibilities
Welcome and assist office visitors, coordinate reservations and registrations, and work with facilities, technology teams, vendors, and catering suppliers to support a smooth in-office experience. Help plan meetings and events, support safety procedures, perform opening and closing duties, handle mail and courier tasks, and provide local information.
Requirements
The role seeks someone with a degree or work experience in a luxury hospitality environment, which is considered an asset, along with strong communication, relationship-building, analytical, adaptability, and technical skills. Candidates should be able to manage competing priorities, use Microsoft Office at an intermediate to advanced level, and hold or be willing to obtain Smart Serve certification.
Skills
- Guest Services
- Reception
- Customer Service
- Written Communication
- Verbal Communication
- Relationship Building
- Analytical Skills
- Adaptability
- Technical Skills
- Microsoft Office
- Time Management
- Problem-Solving
- Event Coordination
- Visitor Registration
- Vendor Coordination
- Workplace Safety
Visa sponsorship
Not detected in the job text
Categories
- Hospitality
- Customer Service & Support
- Administrative
- Food & Beverage
Keywords
- Guest Services
- Reception
- Hospitality
- Visitor Experience
- Space Reservations
- Guest Registration
- Visitor Check-In
- Facilities
- Technology Teams
- Vendor Coordination
- Catering
- Meetings
- Community Events
- Security
- Fire Safety
- Health and Safety
- Opening and Closing Duties
- Mail Handling
- Courier Services
- Microsoft Office
- Excel
- Outlook
- Teams
- PowerPoint
- Smart Serve
- Problem-Solving