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Compass Group Canada

Guest Services & Reception Coordinator (18 month contract)

Calgary, AB, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 3, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Reporting to the Calgary Workplace Lead, the Guest Services & Reception Coordinator serves as the face of the Calgary office, creating a welcoming, professional, and service-focused experience for employees, clients, executives, guests, and vendors.

This full-time contract position is responsible for reception operations, guest services, meeting and event support, workplace coordination, and maintaining an exceptional office experience.

What You'll Do

As a Guest Services & Reception Coordinator, you will:

Deliver exceptional guest service and create a seamless arrival experience for employees, clients, and visitors.
Welcome and register guests, notify hosts of arrivals, provide directions, and respond to workplace inquiries.
Manage incoming calls, shared inboxes and calendars, workplace requests, and daily reception activities.
Provide information about office services, building amenities, local transportation, restaurants, and nearby points of interest.
Maintain a clean, organized, and client-ready reception area, meeting rooms, workspaces, and hospitality spaces.
Coordinate meeting room readiness, room set-ups, catering arrangements, name tags, visitor requirements, and front-of-house event support.
Assist employees with workspace reservations, office resources, and the effective use of shared spaces.
Anticipate guest and employee needs while proactively resolving service issues in a professional manner.
Collaborate with Workplace Services, Facilities, Security, Technology Support, Executive Assistants, and third-party vendors.
Monitor and replenish workplace supplies and consumables.
Support building security, emergency preparedness, health and safety initiatives, and business continuity procedures.
Provide support to other Calgary office locations as required.

What We're Looking For

The ideal candidate will have:

Experience in reception, guest services, hospitality, concierge services, corporate front desk operations, customer service, or office administration.
Outstanding verbal and written communication skills, professional presence, discretion, and a strong customer-service mindset.
The ability to effectively prioritize tasks, manage competing demands, and remain calm in a fast-paced environment.
Proficiency with Microsoft Office applications and the ability to quickly learn workplace management systems, reservation platforms, and office technologies.
Experience supporting meetings, events, catering services, executive visitors, or corporate hospitality programs considered an asset.
Occasional lifting and moving of workplace supplies, materials and catering items weighing up to 40 lbs.

Contract Term

This position is an approximately 18-month contract intended to provide maternity leave coverage. The contract will conclude when coverage is no longer required. Future employment opportunities may be available based on business needs and organizational requirements.

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More about this job

Responsibilities

Manage reception and guest services, including welcoming and registering visitors, handling calls and workplace requests, and maintaining a professional, organized office environment. Coordinate meeting rooms, events, catering, supplies, and shared workspaces while collaborating with workplace teams and supporting security, safety, and business continuity procedures.

Requirements

Candidates should have experience in reception, hospitality, guest services, customer service, or office administration, along with strong communication skills, professional discretion, and a customer-focused approach. They should be able to prioritize competing demands, use Microsoft Office, learn workplace systems quickly, and occasionally lift or move items weighing up to 40 pounds.

Skills

Guest Services
Reception Operations
Customer Service
Verbal Communication
Written Communication
Task Prioritization
Time Management
Microsoft Office
Meeting Coordination
Event Support
Catering Coordination
Workplace Coordination
Visitor Registration
Problem Resolution
Emergency Preparedness
Health And Safety

Visa sponsorship

Not detected in the job text

Keywords

Reception
Guest Services
Visitor Registration
Front Desk Operations
Workplace Coordination
Meeting Room Setup
Event Support
Catering
Shared Inboxes
Calendars
Microsoft Office
Workplace Management Systems
Reservation Platforms
Office Technology
Building Security
Emergency Preparedness
Health And Safety
Business Continuity
Facilities
Hospitality
Customer Service
Office Administration
Vendor Coordination
Workspace Reservations

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