Hospitality Manager
- Richmond, BC, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- Hospitality Degree and/or similar work experience of 3+ years in luxury/high end establishments
- Posting language
- English
- Posted
Original job description
- Greet and handle visitors professionally
- Follow established procedures with regard to both expected and unexpected arrivals and coordinate with in-house security as appropriate
- Handle on-floor guest activities, identify VIP guests and respond to guest food and beverage requests
- When situated in a Lobby arrival area, implement established security policies and procedures with regard to arriving and departing visitors, contractors, delivery persons, etc.
- Act as an overall Hospitality ambassador to guests, visitors, and tenants in providing way-finding and amenities within building, commutation and transportation, community retail, neighborhood amenities, and organizational information
- Answer phone calls, order office and other supplies, set up meeting rooms and provide catering support and set up
- Maintain knowledge of room features, amenities and technology offerings
- Maintain current repository of local restaurants, services, hotels, transportation options and assist with related requests
- Troubleshoot a wide variety of requests and situations, both for guests and for members of the Firm
Think you have what it takes to be our Hospitality Manager? We’re committed to hiring the best talent for the role. Here’s how we’ll know you are the best fit:
- Receptionist background and experience in a corporate environment preferred
- Hospitality Degree and/or similar work experience of 3+ years in luxury/high end establishments
- Ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while constantly interacting with visitors in a public environment
- Excellent listening and verbal communication skills
- Basic computer skills and knowledge of office technology and equipment
- Punctual, dependable and dedicated to achieving operational excellence
- Discreet, ethical and committed to maintaining a high degree of confidentiality
More about this job
Responsibilities
Welcome and assist visitors, manage arrivals according to security procedures, identify VIP guests, and respond to guest requests. Support office operations by answering calls, ordering supplies, preparing meeting rooms and catering, and providing information about amenities, local services, and transportation.
Requirements
A receptionist background in a corporate environment is preferred, along with a hospitality degree or similar experience and at least three years in luxury or high-end establishments. Candidates should communicate well, manage competing tasks under pressure, have basic computer and office technology skills, and demonstrate reliability, discretion, and confidentiality.
Skills
- Visitor Reception
- Guest Services
- VIP Guest Recognition
- Security Procedures
- Wayfinding
- Verbal Communication
- Active Listening
- Task Prioritization
- Multitasking
- Office Technology
- Meeting Room Setup
- Catering Support
- Supply Ordering
- Confidentiality
- Problem Solving
- Local Area Knowledge
Visa sponsorship
Not detected in the job text
Categories
- Hospitality
- Customer Service & Support
- Administrative
- Management & Leadership
- Security & Safety
Keywords
- Hospitality Management
- Visitor Reception
- Guest Services
- Corporate Reception
- Luxury Hospitality
- VIP Guests
- Lobby Operations
- Visitor Security
- Wayfinding
- Amenities
- Transportation Information
- Local Restaurants
- Office Supplies
- Meeting Room Setup
- Catering Support
- Room Technology
- Telephone Handling
- Confidentiality
- Operational Excellence
- Food And Beverage