IFM Lead
- Mississauga, ON, Canada
The salary range for this position is $78,000 to $82,000. · Full-time
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Job details
- Pay
- The salary range for this position is $78,000 to $82,000.
- Job type
- Full-time
- Apply by
- Experience
- 3 to 5+ years of progressive experience in facilities management, workplace services, hospitality, property operations, or integrated services.
- Posting language
- English
- Posted
Original job description
The salary range for this position is $78,000 to $82,000. Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. In addition to base salary, eligible employees may be entitled to other elements of total compensation, which may include group benefits, employer RRSP contributions, and discretionary bonus or incentive programs, where applicable to the role. We are committed to offering competitive compensation and comply with all applicable pay transparency legislation. Further details regarding our total rewards program will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process.
As the IFM Lead, you are responsible for leading the day-to-day Integrated Facilities Management (IFM) operation, ensuring a seamless workplace experience through the coordination of facilities, workplace, hospitality, and support services. You will serve as the primary onsite operational leader, overseeing service delivery, client relationships, workplace experience, vendor management, and operational performance while ensuring services are delivered safely, consistently, and professionally.
Now, If You Were To Come On Board As Our IFM Lead, We’d Ask You To Do The Following For Us
Think you have what it takes to be our IFM Lead? We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role:
As the IFM Lead, you are responsible for leading the day-to-day Integrated Facilities Management (IFM) operation, ensuring a seamless workplace experience through the coordination of facilities, workplace, hospitality, and support services. You will serve as the primary onsite operational leader, overseeing service delivery, client relationships, workplace experience, vendor management, and operational performance while ensuring services are delivered safely, consistently, and professionally.
Now, If You Were To Come On Board As Our IFM Lead, We’d Ask You To Do The Following For Us
- Lead daily Integrated Facilities Management operations and serve as the primary onsite contact for workplace and facilities-related operational matters.
- Coordinate the delivery of reception, visitor services, mailroom, courier, porter, workplace support, handyman, and related facility services.
- Conduct routine site inspections and proactively identify, escalate, and resolve service, safety, presentation, and operational issues.
- Support workplace and employee experience initiatives, including meeting room readiness, workplace amenities, events, and service requests.
- Oversee mailroom, courier, package management, and logistics activities while ensuring efficient workflows and service delivery.
- Coordinate facilities service requests, vendor activities, workplace repairs, and operational support services while ensuring timely resolution and follow-through.
- Manage onsite vendor and service partner relationships, monitor service performance, and address operational deficiencies as required.
- Coordinate operational interfaces between facilities, foodservice, hospitality, retail, and workplace service providers to support a positive employee experience.
- Promote compliance with health, safety, training, and operational requirements while supporting audits, inspections, and corrective action plans.
- Lead and support onsite team members through coaching, scheduling, communication, performance monitoring, and continuous improvement initiatives while maintaining strong client relationships and financial accountability.
Think you have what it takes to be our IFM Lead? We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role:
- 3 to 5+ years of progressive experience in facilities management, workplace services, hospitality, property operations, or integrated services.
- Demonstrated experience leading or coordinating multidisciplinary service teams and vendor partners.
- Strong customer service, workplace experience, and client relationship management skills.
- Working knowledge of health and safety legislation, workplace compliance requirements, and service operations.
- Strong organizational, analytical, problem-solving, and communication skills with the ability to manage multiple priorities.
- Proficiency with Microsoft Office applications including Outlook, Teams, Excel, and related business systems.
- Facilities Management education, FMP, CFM, or related designation, along with experience in corporate, highly regulated, or integrated facilities environments, is considered an asset.
- Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World’s Most Admired Companies.
- The opportunities with us are endless. As the world’s largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.
- Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe.
- Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage.
- A Focus on Mental Health and Wellness. Our Mental Health and Well-Being initiative was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information.
- We are as diverse as our guests. We are as diverse as the people and communities we serve, and we know that’s one of our greatest strengths. We’re committed to building an inclusive workplace where people feel respected, supported, and able to grow, with fair opportunities for all. Our Employee Resource Groups (ERGs) create space for connection, deepen cultural awareness, and build appreciation of diverse perspectives across our teams – strengthening our culture and helping people feel a true sense of belonging.
More about this job
Responsibilities
Lead daily onsite integrated facilities operations, coordinating workplace, reception, mailroom, logistics, hospitality, vendor, and support services. Oversee service quality, safety compliance, team performance, client relationships, and continuous improvement to deliver a seamless workplace experience.
Requirements
Candidates should have 3 to 5 or more years of progressive experience in facilities management, workplace services, hospitality, property operations, or integrated services, including experience coordinating multidisciplinary teams and vendors. Strong customer service, client relationship, organizational, communication, and problem-solving skills are required, along with working knowledge of health and safety requirements and proficiency with Microsoft Office; facilities management education or a relevant designation is an asset.
Skills
- Facilities Management
- Integrated Facilities Management
- Workplace Services
- Hospitality Operations
- Team Leadership
- Vendor Management
- Customer Service
- Health and Safety Compliance
- Workplace Experience
- Operational Performance
- Scheduling
- Coaching
- Problem-Solving
- Microsoft Office
- Financial Accountability
Benefits
- Group Benefits
- Employer RRSP Contributions
- Discretionary Bonus or Incentive Programs
- Health Benefits
- Vision Care
- Dental Care
- Employment Assistance Program
Visa sponsorship
Not detected in the job text
Categories
- Management & Leadership
- Hospitality
- Customer Service & Support
- Logistics
- Security & Safety
Keywords
- Integrated Facilities Management
- Facilities Management
- Workplace Services
- Hospitality
- Property Operations
- Vendor Management
- Reception Services
- Visitor Services
- Mailroom Operations
- Courier Management
- Package Management
- Logistics
- Workplace Experience
- Meeting Room Readiness
- Facilities Service Requests
- Health and Safety Legislation
- Workplace Compliance
- Site Inspections
- Service Delivery
- Team Scheduling
- Coaching
- Continuous Improvement
- Financial Accountability
- Microsoft Outlook
- Microsoft Teams
- Microsoft Excel
- FMP
- CFM