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Added 43 mins ago
MC
Join Our Talent Community! Financial Services Associate - Guelph Retail Branches
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- $52,000 to $78,000 CAD / year
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Compass Group Canada

Manager, Premium Services (Rogers Place)

AB, Canada
Edmonton, AB, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 3, 2026
Experience: Minimum 3 years related experience in a similar management role, preferably in a food and beverage or hospitality field
Posting language: English
Posted: Nov 4, 2026

Original job description

About Us: This is an exciting opportunity to be at the heart of Rogers Place, a dynamic venue that hosts some of the biggest events in sports and entertainment. As part of ICE District Hospitality, you’ll be empowered to shape the food and beverage landscape within Rogers Place while working alongside a passionate and supportive team. From NHL hockey games to concerts and high-profile special events, we are passionate about delivering exceptional food and beverage experiences for our partners and guests. Our success is driven by strong leadership, operational excellence, and a collaborative, people-first culture.

Additional Perks & Benefits

ICE District Hospitality perks! Partner Incentive Bonus and Playoff Bonus program, heated underground parking, staff events and various incentives

Compass Benefits: 3 weeks vacation, excellent healthcare benefits (effective day 1, RRSP matching plan)

Job Summary: The Manager, Premium Services oversees the day-to-day food and beverage operations of a designated areas, including in-seat services, premium club locations and a buffet restaurant. This leadership role is responsible for executing standards of service, driving operational excellence, and supporting departmental goals across staffing, training, financial performance, and guest experience. The successful candidate plays a strategic role in mentoring assistant managers and supervisors and helping shape the guest experience across premium spaces.

Responsibilities

Oversee daily operations and ensure consistency in service delivery
Collaborate with the Director of Premium and Executive Chef on menu development, service innovation, and revenue-generating opportunities
Champion values and culture in day-to-day leadership and staff engagement
Introduce new and unique concepts to support the evolving needs of premium guests in a fast-paced sports and entertainment venue
Execute show quality standards at all times and support all company initiatives
Maintain strong relationships with clients, guests, and internal stakeholders; actively collect and act on guest feedback
Ensure all safety, sanitation, and security standards are maintained in accordance with regulatory and company guidelines
Responsible for meeting food and labor cost targets; analyze sales data and develop strategies to meet revenue goals
Hire and schedule hourly team members to meet event needs while maintaining operational efficiency
Train, develop and performance manage team members (includes menu knowledge, guest interaction, and hospitality standards)
Plan and lead team meetings, daily pre-shift huddles, and post-event reviews
Manage day-to-day activities while maintaining the highest standards of food, service, and guest satisfaction
Adhere to uniform standards and job specific standard operation procedures
Other duties as assigned

The Qualifications

Minimum 3 years related experience in a similar management role, preferably in a food and beverage or hospitality field
Restaurant management experience is considered a strong asset
Exceptional verbal and written communication skills
Must be able to stoop, bend, and perform extensive standing and walking (including stairs) throughout the shift given the nature of work environment
Must be flexible with schedule, able to work different shifts, evenings, weekends, and holidays

What’s in it for you?

Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World’s Most Admired Companies.
The opportunities with us are endless. As the world’s largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.
Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe.
Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage.
A Focus on Mental Health and Wellness. Our Mental Health and Well-Being initiative was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information.
We are as diverse as our guests. We are as diverse as the people and communities we serve, and we know that’s one of our greatest strengths. We’re committed to building an inclusive workplace where people feel respected, supported, and able to grow, with fair opportunities for all. Our Employee Resource Groups (ERGs) create space for connection, deepen cultural awareness, and build appreciation of diverse perspectives across our teams - strengthening our culture and helping people feel a true sense of belonging.
Why join ICE District Hospitality? As part of ICE District Hospitality and in addition to the perks and incentives offered as a Compass Group Canada associate, this position is eligible for a Playoff bonus program and an annual KPI Incentive bonus program, as well as heated underground parking in the heart of downtown YEG!

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More about this job

Responsibilities

Oversee premium food and beverage operations across in-seat service, club locations, and a buffet restaurant, ensuring consistent service, safety, and guest satisfaction. Lead and develop staff, manage scheduling and costs, analyze sales, and collaborate on menus, service improvements, and revenue opportunities.

Requirements

Requires at least three years of related management experience, preferably in food and beverage or hospitality; restaurant management experience is an asset. Candidates need strong written and verbal communication skills, flexibility to work evenings, weekends, holidays, and varied shifts, and the ability to stand, walk, bend, and use stairs extensively.

Skills

Food and Beverage Operations
Hospitality Management
Team Leadership
Staff Training and Development
Performance Management
Guest Experience
Menu Development
Service Innovation
Revenue Generation
Food Cost Control
Labor Cost Management
Sales Analysis
Scheduling
Food Safety and Sanitation
Written and Verbal Communication

Benefits

Partner Incentive Bonus
Playoff Bonus
Annual KPI Incentive Bonus
Heated Underground Parking
Three Weeks of Vacation
Health Benefits
Vision Coverage
Dental Coverage
RRSP Matching
Employment Assistance Program
Staff Events
Learning and Career Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Premium Services
Food and Beverage Operations
In-Seat Service
Premium Clubs
Buffet Restaurant
Sports and Entertainment Venue
Hospitality
Menu Development
Service Innovation
Guest Experience
Operational Excellence
Staffing
Training
Performance Management
Food Cost Control
Labor Cost Targets
Sales Data Analysis
Revenue Goals
Scheduling
Guest Feedback
Food Safety
Sanitation
Security Standards
Pre-Shift Huddles
Post-Event Reviews

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