Member Engagement Specialist
- Mississauga, ON, Canada
The salary range for this position is $52,000 to $60,000. · Full-time
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Job details
- Pay
- The salary range for this position is $52,000 to $60,000.
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
The salary range for this position is $52,000 to $60,000. Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. In addition to base salary, eligible employees may be entitled to other elements of total compensation, which may include group benefits, employer RRSP contributions, and discretionary bonus or incentive programs, where applicable to the role. We are committed to offering competitive compensation and comply with all applicable pay transparency legislation. Further details regarding our total rewards program will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process.
The Foodbuy Member Engagement Specialist is responsible for proactively driving member value while supporting the account management and sales teams. This individual is a self-starter, possesses great communication skills and drives customer centric solutions. This individual will support the onboarding of new clients with welcome calls, confirm client information, promote preferred Foodbuy programs and identify lead-generating opportunities.
Now, If You Were To Come On Board As One Of Our Member Engagement Specialist, We’d Ask You To Do The Following For Us
The Foodbuy Member Engagement Specialist is responsible for proactively driving member value while supporting the account management and sales teams. This individual is a self-starter, possesses great communication skills and drives customer centric solutions. This individual will support the onboarding of new clients with welcome calls, confirm client information, promote preferred Foodbuy programs and identify lead-generating opportunities.
Now, If You Were To Come On Board As One Of Our Member Engagement Specialist, We’d Ask You To Do The Following For Us
- Reviews and validates member data, contractual documentation, and system updates to ensure completeness, accuracy, and compliance with established processes and service standards.
- Work cross-functionally with the Foodbuy support teams to ensure thorough and smooth implementation and integration of all new Foodbuy programs.
- Confirm and maintain member information including contact phone numbers, emails addresses, mailing addresses, distributor information, and HST numbers.
- Confirm contract exclusions.
- Support Electronic fund transfer (EFT) set up.
- Log client engagement and leads in CRM.
- Respond to customer inquiries regarding any procurement or rebate related challenges.
- Influence program participation with our members.
- Promote preferred programs, products, promotions to our members.
- Complete Member follow-up calls as required.
- Provide Member portal support.
- Work in conjunction with Marketing and Communications to execute initiatives and web strategies.
- Remain current on program changes that could lead to new value creation opportunities.
- Special projects or other duties as assigned.
- 1+ years’ customer service experience
- 1+ years’ experience in Hospitality or Food service industry.
- Post-secondary education, degree or diploma, in a business-related field.
- Proficiency in Microsoft Office including Excel, Word, Outlook, Power Point, and Teams.
- Demonstrate exceptional attention to detail when reviewing member information, documentation, and system data.
- Identify discrepancies proactively and takes ownership of resolving issues before they impact members, suppliers, or internal stakeholders.
- Demonstrated customer service and relationship building skills.
- Analytical and logical thinking ability as well as proven time management skills.
- Strong verbal and written communication and interpersonal skills.
- Bilingual in English and French is an asset.
- Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World’s Most Admired Companies.
- The opportunities with us are endless. As the world’s largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.
- Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe.
- Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage.
- A Focus on Mental Health and Wellness. Our Mental Health and Well-Being initiative was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information.
- We are as diverse as our guests. We are as diverse as the people and communities we serve, and we know that’s one of our greatest strengths. We’re committed to building an inclusive workplace where people feel respected, supported, and able to grow, with fair opportunities for all. Our Employee Resource Groups (ERGs) create space for connection, deepen cultural awareness, and build appreciation of diverse perspectives across our teams – strengthening our culture and helping people feel a true sense of belonging.
More about this job
Responsibilities
Validate member data, contracts, and system updates; support onboarding and implementation of Foodbuy programs; and maintain accurate member information. Engage members through follow-up calls, portal support, inquiry resolution, and promotion of preferred programs, while logging leads and coordinating initiatives with internal teams.
Requirements
Candidates should have at least one year of customer service experience and at least one year in the hospitality or food service industry, along with post-secondary education in a business-related field. They should be proficient in Microsoft Office, demonstrate strong communication, relationship-building, analytical, and time-management skills, and show exceptional attention to detail; English-French bilingualism is an asset.
Skills
- Customer Service
- Relationship Building
- Member Engagement
- Communication
- Attention To Detail
- Data Validation
- Contract Documentation
- CRM
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Teams
- Analytical Thinking
- Time Management
- Problem Solving
Benefits
- Group Benefits
- Employer RRSP Contributions
- Discretionary Bonus or Incentive Programs
- Health Benefits
- Vision Care
- Dental Care
- Mental Health and Wellness Resources
- Employment Assistance Program
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Food & Beverage
- Sales
- Hospitality
- Administrative
Keywords
- Foodbuy
- Member Engagement
- Customer Service
- Hospitality
- Food Service
- Account Management
- Sales Support
- Member Onboarding
- Member Data
- Contractual Documentation
- Data Validation
- System Updates
- Program Implementation
- Electronic Fund Transfer
- CRM
- Procurement
- Rebates
- Preferred Programs
- Member Portal
- Lead Generation
- Microsoft Office
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Teams
- Marketing
- Communications
- HST Numbers
- Distributor Information