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Compass Group Canada

Member Engagement Specialist

Mississauga, ON, Canada

The salary range for this position is $52,000 to $60,000. · Full-time

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Job details

Pay: The salary range for this position is $52,000 to $60,000.
Job type: Full-time
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

The salary range for this position is $52,000 to $60,000. Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. In addition to base salary, eligible employees may be entitled to other elements of total compensation, which may include group benefits, employer RRSP contributions, and discretionary bonus or incentive programs, where applicable to the role. We are committed to offering competitive compensation and comply with all applicable pay transparency legislation. Further details regarding our total rewards program will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process.

The Foodbuy Member Engagement Specialist is responsible for proactively driving member value while supporting the account management and sales teams. This individual is a self-starter, possesses great communication skills and drives customer centric solutions. This individual will support the onboarding of new clients with welcome calls, confirm client information, promote preferred Foodbuy programs and identify lead-generating opportunities.

Now, If You Were To Come On Board As One Of Our Member Engagement Specialist, We’d Ask You To Do The Following For Us

Reviews and validates member data, contractual documentation, and system updates to ensure completeness, accuracy, and compliance with established processes and service standards.
Work cross-functionally with the Foodbuy support teams to ensure thorough and smooth implementation and integration of all new Foodbuy programs.
Confirm and maintain member information including contact phone numbers, emails addresses, mailing addresses, distributor information, and HST numbers.
Confirm contract exclusions.
Support Electronic fund transfer (EFT) set up.
Log client engagement and leads in CRM.
Respond to customer inquiries regarding any procurement or rebate related challenges.
Influence program participation with our members.
Promote preferred programs, products, promotions to our members.
Complete Member follow-up calls as required.
Provide Member portal support.
Work in conjunction with Marketing and Communications to execute initiatives and web strategies.
Remain current on program changes that could lead to new value creation opportunities.
Special projects or other duties as assigned.

Think you have what it takes to be our Member Engagement Specialist? We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role

1+ years’ customer service experience
1+ years’ experience in Hospitality or Food service industry.
Post-secondary education, degree or diploma, in a business-related field.
Proficiency in Microsoft Office including Excel, Word, Outlook, Power Point, and Teams.
Demonstrate exceptional attention to detail when reviewing member information, documentation, and system data.
Identify discrepancies proactively and takes ownership of resolving issues before they impact members, suppliers, or internal stakeholders.
Demonstrated customer service and relationship building skills.
Analytical and logical thinking ability as well as proven time management skills.
Strong verbal and written communication and interpersonal skills.
Bilingual in English and French is an asset.

What’s in it for you?

Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World’s Most Admired Companies.
The opportunities with us are endless. As the world’s largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.
Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe.
Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage.
A Focus on Mental Health and Wellness. Our Mental Health and Well-Being initiative was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information.
We are as diverse as our guests. We are as diverse as the people and communities we serve, and we know that’s one of our greatest strengths. We’re committed to building an inclusive workplace where people feel respected, supported, and able to grow, with fair opportunities for all. Our Employee Resource Groups (ERGs) create space for connection, deepen cultural awareness, and build appreciation of diverse perspectives across our teams – strengthening our culture and helping people feel a true sense of belonging.

For accommodation requests during the hiring process, please contact ukg.recruitment@compass-canada.com for further information.

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More about this job

Responsibilities

Validate member data, contracts, and system updates; support onboarding and implementation of Foodbuy programs; and maintain accurate member information. Engage members through follow-up calls, portal support, inquiry resolution, and promotion of preferred programs, while logging leads and coordinating with internal teams.

Requirements

Candidates need at least one year of customer service experience and one year in the hospitality or food service industry, along with post-secondary education in a business-related field. The role also requires Microsoft Office proficiency, strong communication and relationship-building skills, attention to detail, analytical thinking, and time management; English-French bilingualism is an asset.

Skills

Customer Service
Relationship Building
Member Engagement
Communication
Attention To Detail
Data Validation
Contract Review
Microsoft Excel
Microsoft Word
Microsoft Outlook
Microsoft PowerPoint
Microsoft Teams
CRM
Analytical Thinking
Time Management
Problem Solving

Benefits

Group Benefits
Employer RRSP Contributions
Discretionary Bonus or Incentive Programs
Health Benefits
Vision Coverage
Dental Coverage
Mental Health and Wellness Resources
Employment Assistance Program

Visa sponsorship

Not detected in the job text

Keywords

Member Engagement
Customer Service
Account Management
Sales Support
Client Onboarding
Member Data Validation
Contractual Documentation
System Updates
Program Implementation
Member Information
Contract Exclusions
Electronic Funds Transfer
CRM
Lead Generation
Procurement
Rebates
Preferred Programs
Member Portal
Marketing
Communications
Microsoft Office
Microsoft Excel
Microsoft Word
Microsoft Outlook
Microsoft PowerPoint
Microsoft Teams
Hospitality
Food Service
HST Numbers

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