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Compass Group Canada

Operational Billing Manager

  • Mississauga, ON, Canada

The salary for this position is $80,000 to $90,000. · Full-time

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay
The salary for this position is $80,000 to $90,000.
Job type
Full-time
Closing date
Posting language
English
Posted

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Original job description

Archived listing. The details below describe a past opening.

The salary for this position is $80,000 to $90,000. Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. In addition to base salary, eligible employees may be entitled to other elements of total compensation, which may include group benefits, employer RRSP contributions, and discretionary bonus or incentive programs, where applicable to the role. We are committed to offering competitive compensation and comply with all applicable pay transparency legislation. Further details regarding our total rewards program will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process.

This is a posting for an existing job vacancy.

Now, If You Were To Come On Board As Our Operational Billing Manager, We’d Ask You To Do The Following For Us

Billing Operations

  • Manage the day-to-day billing process to ensure invoices are accurate, complete, and issued on time.
  • Oversee recurring, contract, and ad hoc billing activities.
  • Ensure billing complies with customer contracts, pricing agreements, and company policies.
  • Monitor billing accuracy and identify opportunities to improve efficiency.

Process Improvement

  • Develop and implement standardized billing procedures and best practices.
  • Identify process improvement opportunities through automation and system enhancements.
  • Collaborate with IT and Finance on billing system upgrades and integrations.
  • Establish and monitor key performance indicators (KPIs) for billing operations.

Financial Controls

  • Ensure compliance with internal controls and audit requirements.
  • Review billing adjustments, credits, and write-offs for accuracy and appropriate approvals.
  • Support month-end and year-end financial close activities.
  • Maintain accurate billing records and documentation.

Customer & Operational Support

  • Serve as the primary escalation point for complex billing inquiries.
  • Work with Operations and Sales to resolve customer billing discrepancies.
  • Partner with Accounts Receivable to reduce billing-related disputes and improve collections.
  • Support new customer implementations and contract changes.

Leadership

  • Lead, coach, and develop the billing team.
  • Establish performance expectations and conduct regular performance reviews.
  • Foster a culture of accountability, continuous improvement, and customer service.
  • Coordinate training on billing systems and procedures.

Reporting & Analysis

  • Prepare and analyze billing metrics and operational reports.
  • Monitor invoice volumes, billing accuracy, aging trends, and dispute resolution.
  • Present performance results and recommendations to senior leadership.
  • Identify trends affecting revenue recognition and billing performance.

Think you have what it takes to be our next Operational Billing Manager? We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role.

  • Bachelor’s degree in Business, Finance, Accounting, or a related field (or equivalent experience).
  • 5–7 years of progressive billing, finance, or operational accounting experience.
  • 2–5 years of leadership or supervisory experience.
  • Experience with ERP or billing systems (e.g., SAP, Oracle, Microsoft Dynamics, NetSuite, or similar).
  • Strong knowledge of billing processes, contract administration, and revenue operations.
  • Advanced Microsoft Excel skills; experience with Power BI or similar reporting tools is an asset.

What’s in it for you?

  • Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World’s Most Admired Companies.
  • The opportunities with us are endless. As the world’s largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.
  • Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe.
  • Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage.
  • A Focus on Mental Health and Wellness. Our Mental Health and Well-Being initiative was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information.
  • We are as diverse as our guests. We are as diverse as the people and communities we serve, and we know that’s one of our greatest strengths. We’re committed to building an inclusive workplace where people feel respected, supported, and able to grow, with fair opportunities for all. Our Employee Resource Groups (ERGs) create space for connection, deepen cultural awareness, and build appreciation of diverse perspectives across our teams – strengthening our culture and helping people feel a true sense of belonging.

For accommodation requests during the hiring process, please contact ukg.recruitment@compass-canada.com for further information.
About employer
More about this job

Responsibilities

Manage day-to-day billing operations to ensure accuracy and timeliness while implementing process improvements through automation. Lead and develop the billing team and collaborate with Finance and IT to maintain internal controls and reporting metrics.

Requirements

Requires a Bachelor's degree in Business, Finance, or Accounting with 5-7 years of billing/finance experience and 2-5 years of leadership experience. Proficiency in ERP systems and advanced Microsoft Excel skills are essential.

Skills

  • Billing Operations
  • Process Improvement
  • Financial Controls
  • Leadership
  • Reporting & Analysis
  • ERP Systems
  • Contract Administration
  • Revenue Operations
  • Microsoft Excel
  • Power BI
  • KPI Monitoring
  • Audit Compliance
  • Account Receivable
  • Stakeholder Management
  • Team Coaching

Benefits

  • Group benefits
  • Employer RRSP contributions
  • Discretionary bonus
  • Incentive programs
  • Health care coverage
  • Vision care coverage
  • Dental care coverage
  • Mental Health and Well-Being initiative
  • Employment Assistance Program

Visa sponsorship

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Categories

  • Finance & Accounting
  • Management & Leadership
  • Food & Beverage
  • Hospitality
  • Manufacturing

Keywords

  • Billing
  • Finance
  • Accounting
  • SAP
  • Oracle
  • Microsoft Dynamics
  • NetSuite
  • Power BI
  • Excel
  • Revenue Recognition
  • KPIs
  • Internal Controls
  • Audit
  • Contract Management
  • ERP
  • Food and Beverage Services
  • Operational Accounting
  • Accounts Receivable
  • Financial Close

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