Closed listing
Operations Manager
- Laval, QC, Canada
Full-time
This opening has closed.
The original listing is kept below for reference.
Job details
- Job type
- Full-time
- Closing date
- Posting language
- English
- Posted
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Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
Now, if you were to come on board as an Operations Manager, we’d ask you to do the following:
Think you have what it takes to be our Operations Manager? We’re committed to hiring the best talent for the role. Here’s how we’ll know you will be successful:
For accommodation requests during the hiring process, please contact ukg.recruitment@compass-canada.com for further information.
- Conduct operational audits of food service programs and recommend improvements aimed at increasing productivity and financial performance.
- Ensure that units comply with company standards and regulations, particularly with respect to meal preparation, food safety, and recordkeeping.
- Ensure adherence to the company’s retail and procurement programs.
- Observe day-to-day operations during unit visits, including evaluating food quality (taste, temperature, presentation, and portion sizes), analyzing operational complaints, and implementing effective solutions.
- Develop accurate regional or district forecasts, oversee unit-level forecasting, and ensure financial results meet client and company expectations.
- Ensure fair and consistent application of human resources policies, procedures, and guidelines to foster a positive workplace culture and support the organization’s employer-of-choice vision.
- Conduct audits of performance evaluations and employee files, and follow up on diversity and inclusion action plans.
- Recruit managers, identify training needs, and coach management teams to support recruitment, talent development, and succession planning.
- Provide coaching and support to food service managers, particularly in restaurant and catering sales, to maximize customer and consumer satisfaction.
- Ensure the delivery of high-quality kitchen services across all assigned units.
Think you have what it takes to be our Operations Manager? We’re committed to hiring the best talent for the role. Here’s how we’ll know you will be successful:
- Postsecondary education and a minimum of five (5) years of experience in food service management, ideally in commercial food service.
- Strong financial management skills, including labor cost control.
- Proven leadership abilities, with strengths in motivation, training, and team development.
- High attention to detail and strong collaboration skills.
- Excellent customer service and interpersonal skills.
- Excellent verbal and written communication skills in French.
- Proficient knowledge of Microsoft Office.
- Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World’s Most Admired Companies.
- The opportunities with us are endless. As the world’s largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.
- Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe.
- Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage.
- A Focus on Mental Health and Wellness. Our Mental Health and Well-Being initiative was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information.
- We are as diverse as our guests. We believe diverse and inclusive environments support innovation and collaboration, and benefit our associates, clients, and customers. We are committed to Listen, Learn, and Act and our Diversity Inclusion Action Councils (DIAC) are associate led groups that seek to foster inclusion through cultural awareness, engagement and appreciation of diversity. We are Stronger, Together!
For accommodation requests during the hiring process, please contact ukg.recruitment@compass-canada.com for further information.
More about this job
Responsibilities
The Operations Manager is responsible for conducting operational audits and ensuring compliance with food safety and company standards across multiple units. They oversee financial forecasting, manage human resources policies, and coach management teams to improve productivity and customer satisfaction.
Requirements
Candidates must have postsecondary education and at least five years of experience in food service management, preferably in a commercial setting. Strong financial management skills, leadership abilities, and proficiency in Microsoft Office and French are required.
Skills
- Operational Auditing
- Financial Management
- Labor Cost Control
- Leadership
- Team Development
- Customer Service
- Interpersonal Skills
- Communication
- Microsoft Office
- Food Safety
- Procurement
- Forecasting
- Recruitment
- Coaching
- Talent Development
- Succession Planning
Benefits
- Health Insurance
- Vision Care
- Dental Care
- Mental Health and Wellness Resources
- Employment Assistance Program
Visa sponsorship
Not detected in the job text
Categories
- Food & Beverage
- Management & Leadership
- Hospitality
- Retail
- Manufacturing
Keywords
- Food Service Management
- Operational Audits
- Food Safety
- Procurement
- Financial Forecasting
- Labor Cost Control
- Human Resources
- Diversity and Inclusion
- Talent Development
- Catering Sales
- Retail Programs
- Microsoft Office
- Commercial Food Service
- Hospitality
- Performance Evaluations