Operations Manager
- Smithers, BC, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- Hospitality experience or minimum of 3 years’ relevant experience.
- Posting language
- English
- Posted
Original job description
This role acts as the primary liaison for customer relations, working directly with the contract owner and camp guests to ensure satisfaction and resolve any issues that may arise. The position supervises both food service and housekeeping teams on site, facilitating efficient and collaborative operations. In partnership with the Executive Chef, responsibilities include overseeing meal preparation for crews or residents in smaller settings, or managing catering staff duties for larger projects. This position follows a 15 days on and 13 days off and offers some schedule flexibility due to potential travel disruptions.
Now, If You Were To Come On Board As An Operations Manager, We’d Ask You To Do The Following For Us
Think you have what it takes to be our Operations Manager? We’re committed to hiring the best talent for the role. Here’s how we’ll know you will be successful:
Now, If You Were To Come On Board As An Operations Manager, We’d Ask You To Do The Following For Us
- Ensure contract compliance, promoting cost efficiency without compromising standards.
- Work with the Executive Chef on menu planning and nutritional balance.
- Ensure compliance with all health, safety, hygiene, and regulatory requirements.
- Manage inventory and maintain stock within budget.
- Organize staff training to meet company and client safety standards.
- Maintain equipment and report issues promptly.
- Complete administrative duties and provide accurate reports as needed.
- Support special functions and food preparation as required.
- Communicate effectively with clients and resolve concerns quickly.
- Conduct daily audits of housekeeping and culinary practices.
- Oversee compliance with operational policies for projects and staff.
- Safeguard confidentiality of company policies.
- Track and record staff hours for accurate payroll and budget control.
- Coordinate staffing, scheduling, and crew changes.
- Manage purchasing to minimize inventory and costs while preventing shortages.
- Collaborate with the Executive Chef to maintain preparation standards; submit maintenance requests as needed.
- Monitor food production according to menus and attendance, emphasizing quality and minimizing waste.
- Assist during meal service and gather customer feedback.
- Monitor adherence to government permits and regulations.
- Alert management to out-of-scope client requests and await approval.
- Provide management with site-specific procedures developed during operations.
- Prioritize safety in all tasks and report incidents or concerns immediately.
Think you have what it takes to be our Operations Manager? We’re committed to hiring the best talent for the role. Here’s how we’ll know you will be successful:
- Post-Secondary diploma or degree from college or university; or equivalent combination of education and experience.
- Hospitality experience or minimum of 3 years’ relevant experience.
- Red Seal certification is an asset.
- Advance Food Safety (will be required within 60 days of being hired)
- Knowledge of regulatory and food industry codes & standards.
- Ability to work under pressure in an environment which expects the highest level of quality and customer service.
- Valid Driver License
- Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World’s Most Admired Companies.
- The opportunities with us are endless. As the world’s largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.
- Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe.
- Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage.
- A Focus on Mental Health and Wellness. Our Mental Health and Well-Being initiative was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information.
- We are as diverse as our guests. We are as diverse as the people and communities we serve, and we know that’s one of our greatest strengths. We’re committed to building an inclusive workplace where people feel respected, supported, and able to grow, with fair opportunities for all. Our Employee Resource Groups (ERGs) create space for connection, deepen cultural awareness, and build appreciation of diverse perspectives across our teams – strengthening our culture and helping people feel a true sense of belonging.
More about this job
Responsibilities
Oversee on-site food service and housekeeping operations, including staff scheduling, training, inventory, purchasing, food production, safety compliance, and contract standards. Serve as the primary contact for clients and guests, resolve concerns, monitor service quality and costs, and provide accurate operational reports.
Requirements
Requires a post-secondary diploma or degree, or an equivalent combination of education and experience, along with hospitality experience or at least three years of relevant experience. Candidates need knowledge of food industry regulations and standards, the ability to perform under pressure, and a valid driver's license; advanced food safety certification is required within 60 days of hire, and Red Seal certification is an asset.
Skills
- Contract Compliance
- Cost Control
- Menu Planning
- Food Safety
- Health and Safety Compliance
- Inventory Management
- Staff Training
- Equipment Maintenance
- Administrative Reporting
- Customer Relations
- Housekeeping Audits
- Staff Scheduling
- Purchasing
- Food Production
- Payroll and Timekeeping
- Regulatory Compliance
Benefits
- Health Benefits
- Vision Care
- Dental Care
- Mental Health and Wellness Resources
- Employment Assistance Program
- Learning and Career Opportunities
Visa sponsorship
Not detected in the job text
Categories
- Management & Leadership
- Food & Beverage
- Hospitality
- Customer Service & Support
- Security & Safety
Keywords
- Food Service
- Housekeeping
- Contract Compliance
- Cost Efficiency
- Menu Planning
- Nutritional Balance
- Food Safety
- Health and Safety
- Hygiene Standards
- Regulatory Compliance
- Inventory Management
- Staff Training
- Equipment Maintenance
- Administrative Reporting
- Customer Relations
- Operational Audits
- Payroll Tracking
- Staff Scheduling
- Crew Changes
- Purchasing
- Food Production
- Waste Reduction
- Catering
- Government Permits
- Advanced Food Safety
- Red Seal Certification
- Valid Driver's License