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Added 3 mins ago
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Compass Group Canada

Operations Supervisor, Full Time

Port Hawkesbury, NS, Canada

Job type: Full-time
Apply by: Oct 28, 2026
Posting language: English
Posted: Sep 28, 2026

Apply About employer

Applications open in a new tab.

Original job description

Essential Duties And Responsibilities

Includes but not limited to the following duties assigned:

Provide support to OM/DM in the day-to-day operation of accounts
Be in units daily and accept responsibility for day-to-day operations of assigned units.
Conduct operational audits of units and designs written improvements to optimize financial performance and operational productivity.
Conducts audits to ensure conformance with the Company, Government, and accrediting agency standards, regulations and codes regarding food storage, preparation, sanitation and record keeping
Ensures adherence to company retailing and APL purchasing programs
Provide follow-up visits and documentation to ensure improvement and action plans were followed. Previous reports are monitored and remain on file
When visiting units, observes typical meal services with evaluating food for taste, temperature, appearance and portion size are being followed.
Check all logs to ensure they are being updated daily.
Work with Operations Manager and District Manager to develop minimum standards that are acceptable for each unit. These standards must be maintained in all units, as well as adhering to menus in all units.
Ensure consistent and equitable administration of human resources policies, procedures, and guidelines to facilitate effective employee relations and support the preferred employer focus; audit performance appraisals and associates’ files; monitor Diversity action plans.
Assist in recruiting Supervisor and General help positions; identify district training requirements; develop and coach management associates to meet staffing and succession planning needs, as well as to ensure optimum utilization of district associates.
Assist OM with supervisor performance appraisals and associate files.
Assist in providing direction and support to Food Service Managers, for catering and restaurant sales from multiple avenues, to maximize client and customer satisfaction.
Ensure a great culinary focused offer in the units.

Supervisory Responsibilities

Manages 10 to 20 supervisors who supervise a total of 1-8 associates in the operation. Responsible for overall direction, coordination and evaluation of assigned units. Carries out supervisor responsibilities in accordance with the organization’s polices and applicable law.

Responsible in assisting all supervisors; planning, assigning and directing work. Will be required to cover in units as needed.

Qualifications And Skills

At least three years of related food service management experience in large volume dining setting and retail environment.
Advanced Food safety certified within the first month of hire.
Proven financial management skills include the ability to control product and labor costs.
Strong motivator, mentor and leader.
Very detail-oriented individual and a strong team player.
Superior client relationship skills.
Excellent communication skills (written and verbal).
Can accommodate a flexible work schedule
Knowledgeable in Microsoft Office.

What’s in it for you?

Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World’s Most Admired Companies.
The opportunities with us are endless. As the world’s largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.
Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe.
Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage.
A Focus on Mental Health and Wellness. Our Mental Health and Well-Being initiative was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information.
We are as diverse as our guests. We are as diverse as the people and communities we serve, and we know that’s one of our greatest strengths. We’re committed to building an inclusive workplace where people feel respected, supported, and able to grow, with fair opportunities for all. Our Employee Resource Groups (ERGs) create space for connection, deepen cultural awareness, and build appreciation of diverse perspectives across our teams – strengthening our culture and helping people feel a true sense of belonging.

For accommodation requests during the hiring process, please contact ukg.recruitment@compass-canada.com for further information.

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More about this job

Responsibilities

Oversee day-to-day operations across assigned food service units, conduct operational and compliance audits, and implement improvements to financial performance, productivity, food quality, and safety. Support supervisors and managers with staffing, training, performance management, client service, and catering and restaurant sales.

Requirements

Requires at least three years of food service management experience in a large-volume dining and retail environment, along with advanced food safety certification within the first month of hire. Candidates should demonstrate financial and cost-control skills, leadership and mentoring ability, strong client and communication skills, attention to detail, Microsoft Office knowledge, and schedule flexibility.

Skills

Food Service Management
Operational Auditing
Financial Management
Cost Control
Food Safety
Sanitation Compliance
Retail Operations
Human Resources Administration
Recruiting
Training and Coaching
Performance Appraisals
Catering and Restaurant Sales
Leadership
Communication
Microsoft Office

Benefits

Health Benefits
Vision Coverage
Dental Coverage
Mental Health and Wellness Resources
Employment Assistance Program
Learning and Career Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Food Service Management
Large-Volume Dining
Retail Environment
Operational Audits
Financial Performance
Labor Cost Control
Product Cost Control
Food Safety Certification
Food Storage
Food Preparation
Sanitation
Record Keeping
Company Standards
Government Regulations
Accrediting Agency Standards
Retailing Programs
APL Purchasing Programs
Menus
Meal Service
Human Resources Policies
Performance Appraisals
Recruiting
Training
Succession Planning
Catering
Restaurant Sales
Client Satisfaction
Microsoft Office

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