Premium ETYS Supervisor, Mezzanine, Rogers Place
- AB, Canada
- Edmonton, AB, Canada
$20 CAD / hour · Part-time
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Job details
- Pay
- $20 CAD / hour
- Job type
- Part-time
- Apply by
- Experience
- High school diploma or GED; 2 years’ experience in food and beverage supervisory role or related professional area.
- Posting language
- English
- Posted
Original job description
The Mezzanine ETYS Supervisor is responsible for overseeing their assigned location and supervising associates. The Mezzanine ETYS Supervisor supports the Mezzanine Manager who is responsible for their area by effectively communicating all concerns and necessary information to them.
Duties And Responsibilities
Duties And Responsibilities
- Willing to bring new and unique concepts to an exciting and innovative growing brand in Sports and Entertainment.
- Anticipate guests’ service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Speak to guests and co-workers using clear, appropriate and professional language.
- Assign and ensure work tasks are completed on time and that they meet appropriate guilty standards, making recommendations for improvements.
- Assistant management with Front of House labour controls and ensuring time is utilized effectively.
- Actively demonstrate teamwork, safe work practices, open communication, accuracy in transaction, respect, sincerity, helpfulness and courtesy.
- Ensure strict compliance with Compass Quality Assurance, AGLC regulations and Health & Safety protocols.
- Strong organization skills with ability to work in high pressure situations and handle multiple tasks simultaneously.
- Assist staff to ensure proper coverage and prompt guest service.
- Operate all departments POS systems and report malfunctions.
- Stays readily available/approachable for all team members.
- Demonstrates knowledge of the brand specific service culture.
- Build relationships with guests.
- Adhere to uniform standard and job specific standard operation procedures.
- High school diploma or GED; 2 years’ experience in food and beverage supervisory role or related professional area.
- Flexible availability; evening, weekends and holidays required.
- Must have a valid ProServe Certificate.
- Passion to develop Leadership Skills for job advancements.
- Actively demonstrate teamwork, safe work practices, open communication, accuracy in transactions, respect, sincerity, helpfulness, and courtesy.
More about this job
Responsibilities
Oversee the assigned mezzanine location, supervise associates, and support the Mezzanine Manager through clear communication about operational concerns and needs. Ensure timely, high-quality work, effective staffing and guest service, accurate POS transactions, and compliance with quality, AGLC, and health and safety standards.
Requirements
Requires a high school diploma or GED, at least two years of experience in a food and beverage supervisory role or related professional area, and a valid ProServe Certificate. Candidates should have flexible availability for evenings, weekends, and holidays, along with strong organization, communication, teamwork, and leadership-development interests.
Skills
- Food And Beverage Supervision
- Guest Service
- Team Leadership
- Staff Scheduling And Coverage
- Labor Control
- Communication
- Organization
- Multitasking
- Point-Of-Sale Systems
- Transaction Accuracy
- Health And Safety Compliance
- AGLC Regulations
- Quality Assurance
- Teamwork
- Conflict And Pressure Management
- ProServe Certification
Visa sponsorship
Not detected in the job text
Categories
- Food & Beverage
- Hospitality
- Management & Leadership
- Customer Service & Support
- Sports & Recreation
Keywords
- Food And Beverage
- Sports And Entertainment
- Mezzanine Operations
- Guest Service
- Supervision
- Leadership
- Front Of House
- Labor Control
- Staff Coverage
- Point-Of-Sale Systems
- Transaction Accuracy
- Compass Quality Assurance
- AGLC Regulations
- Health And Safety
- Safe Work Practices
- Standard Operating Procedures
- ProServe Certificate
- Evening Availability
- Weekend Availability
- Holiday Availability