Retail Services Representative Part Time Seasonal at Assiniboine Park
- Winnipeg, MB, Canada
$16.4 CAD / hour · Part-time
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Job details
- Pay
- $16.4 CAD / hour
- Job type
- Part-time
- Apply by
- Posting language
- English
- Posted
Original job description
POSITION OBJECTIVE
Reporting to the Manager, Visitor & Retail Services, the Retail Service Representative (RSR) will work within our various retail outlets in the Park, including the Zoo and the spectacular landmark of The Leaf. Retail Services Representatives will ensure extraordinary member and visitor experiences by actively promoting and directly selling products in Park Hospitality’s retail outlets. Retail Services Representatives will work diligently to provide warm, friendly, and attentive service.
Key Accountabilities
Guest Experience
Reporting to the Manager, Visitor & Retail Services, the Retail Service Representative (RSR) will work within our various retail outlets in the Park, including the Zoo and the spectacular landmark of The Leaf. Retail Services Representatives will ensure extraordinary member and visitor experiences by actively promoting and directly selling products in Park Hospitality’s retail outlets. Retail Services Representatives will work diligently to provide warm, friendly, and attentive service.
Key Accountabilities
Guest Experience
- Ensure cash handling procedures are in place and being followed by all employees involved with cash, debit, and credit card transactions.
- Knowledge of all Marketing promotions, initiatives and special events and providing assistance when required i.e., coupons &/or discounts.
- Accurately complete all point of sale (POS) transactions including sales transaction, refunds, gift cards and membership discounts.
- Working in a team environment while achieving personal goals.
- Obtain and evaluate all relevant information to handle inquiries and complaints and escalate as necessary.
- Maintaining a clean and safe work environment comply with safety procedures, including the use of required safety equipment (if required), and identify unsafe practices or conditions.
- Replenish stock to ensure sales floor is full for maximum sales.
- Maintain product knowledge: continuously learning about products and services provided throughout the Park.
- Communicate and coordinate with internal departments on special promotion offered at retail outlet(s).
- Ensure Retail management is aware of low inventory counts to avoid shortages and alleviate the need for express shipping of products.
- Ensure packing slips are reconciled to products in box. Variance should be immediately reported to the Retail Manager.
- Adhere and comply with all Park Hospitality and Compass Group Canada policies, safety regulations and safe work practices that will ensure a safe work environment.
- Maintain a professional image while working and provide extraordinary experiences to our park visitors while performing daily work activities.
- Demonstrate the ability to establish and maintain positive and inclusive relationships with co-workers, volunteers, and visitors.
- Demonstrate a commitment to the principles of equity and diversity, and proven ability to work effectively with a diverse population.
- Perform other related duties and responsibilities as required.
More about this job
Responsibilities
Provide friendly, attentive service and promote and sell products across the Park’s retail outlets, accurately processing sales, refunds, gift cards, and discounts. Maintain a clean and safe sales floor, replenish stock, monitor inventory, reconcile deliveries, and coordinate with colleagues and internal departments.
Requirements
The posting does not specify formal education or prior experience requirements. It emphasizes customer service, accurate cash and POS handling, teamwork, product learning, safety practices, and the ability to build positive relationships with a diverse range of visitors and coworkers.
Skills
- Customer Service
- Retail Sales
- Cash Handling
- Point-Of-Sale Transactions
- Product Knowledge
- Inventory Replenishment
- Inventory Monitoring
- Complaint Handling
- Communication
- Teamwork
- Attention To Detail
- Workplace Safety
- Inclusive Relationships
- Equity And Diversity
Visa sponsorship
Not detected in the job text
Categories
- Retail
- Customer Service & Support
- Sales
- Hospitality
Keywords
- Retail Services
- Retail Outlets
- Customer Experience
- Visitor Services
- Product Promotion
- Direct Sales
- Cash Handling
- Debit Transactions
- Credit Card Transactions
- Point Of Sale
- Refunds
- Gift Cards
- Membership Discounts
- Marketing Promotions
- Special Events
- Customer Inquiries
- Complaint Escalation
- Stock Replenishment
- Inventory Counts
- Packing Slip Reconciliation
- Workplace Safety
- Safety Procedures
- Teamwork
- Equity And Diversity
- Park Hospitality