Shift Supervisor, Full Time
- Toronto, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Posting language
- English
- Posted
Original job description
- Organizes the chairs within the lounge area and seating area.
- Checks direct staff to , cleans and refills the condiment station as required; refills the beverage cooler and food storage areas as required.
- Maintains accurate records of discarded or diverted items, including removal of the items to the appropriate storage areas.
- keeps items stocked based on sales volume.
- Uses the WALTER clock to sign in and out for the assigned shift in a timely manner.
- Follows all Optimum Service Training techniques to ensure exceptional customer service during service.
- Acts with purpose and intention – uses effective time management skills.
- Interacts with customers and resolves customer complaints politely and promptly.
- Uses the POS system to record sales and transactions, including recording payment.
- Checks all items within the assign area for expiration weekly and removed items that are past their best before date; follows FIFO and FEFO procedures at all times.
- Completes fridge/freezer temperature checks and other HSQA logs as assigned by supervisor.
- Must direct and interact with co-workers in order to ensure compliance with company service standards, and company inventory and cash control procedures.
- Follows all uniform and jewelry policies at all times.
- Must follow all health and safety and quality assurance company policies at all times.
- Must complete 24/7 training with in one month of start date, and annually thereafter.
- Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World’s Most Admired Companies.
- The opportunities with us are endless. As the world’s largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.
- Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe.
- Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage.
- A Focus on Mental Health and Wellness. Our Mental Health and Well-Being initiative was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information.
- We are as diverse as our guests. We believe diverse and inclusive environments support innovation and collaboration, and benefit our associates, clients, and customers. We are committed to Listen, Learn, and Act and our Diversity Inclusion Action Councils (DIAC) are associate led groups that seek to foster inclusion through cultural awareness, engagement and appreciation of diversity. We are Stronger, Together!
For accommodation requests during the hiring process, please contact ukg.recruitment@compass-canada.com for further information.
More about this job
Responsibilities
Oversees daily lounge operations, including stocking supplies, maintaining cleanliness, and managing food safety logs. Supervises staff to ensure compliance with company service standards and handles customer complaints promptly.
Requirements
Candidates must be able to follow health, safety, and quality assurance policies while utilizing POS systems for transactions. Completion of 24/7 training is required within one month of the start date.
Skills
- Customer Service
- Time Management
- POS Systems
- Inventory Management
- FIFO
- FEFO
- Health and Safety Compliance
- Staff Supervision
- Conflict Resolution
- Quality Assurance
Benefits
- Health Care Coverage
- Vision Care Coverage
- Dental Care Coverage
- Mental Health and Well-Being Initiative
- Employment Assistance Program
Visa sponsorship
Not detected in the job text
Categories
- Food & Beverage
- Hospitality
- Management & Leadership
- Customer Service & Support
- Retail
Keywords
- POS System
- FIFO
- FEFO
- HSQA Logs
- Customer Service
- Inventory Control
- Food and Beverage Services
- Health and Safety
- Quality Assurance
- Staff Management
- Retail
- Hospitality