Supervisor Full Time
- Calgary, AB, Canada
The hourly wage for this role is $18.00. · Full-time
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Job details
- Pay
- The hourly wage for this role is $18.00.
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
How You Will Make An Impact
As a Tim Hortons Supervisor you will be responsible for overseeing restaurant operations during evening shifts, ensuring excellent customer service, efficient team performance, and adherence to company standards.
As a Supervisor You Will
What’s in it for you?
As a Tim Hortons Supervisor you will be responsible for overseeing restaurant operations during evening shifts, ensuring excellent customer service, efficient team performance, and adherence to company standards.
As a Supervisor You Will
- Supervise and support team members during evening operations.
- Ensure exceptional customer service and guest satisfaction.
- Manage cash registers, deposits, and shift-end reconciliation.
- Monitor food quality, freshness, and presentation standards.
- Enforce health, safety, and sanitation regulations.
- Train, coach, and motivate employees to meet performance expectations.
- Handle customer inquiries and resolve complaints professionally.
- Assist with inventory control, stock replenishment, and ordering needs.
- Coordinate staffing and delegate tasks to ensure efficient operations.
- Complete opening, closing, and daily operational reports as required.
- Previous supervisory or leadership experience in a food service, hospitality, retail, or customer service environment is preferred.
- Strong customer service and communication skills, with the ability to handle customer concerns professionally.
- Ability to lead, coach, and motivate a team in a fast-paced environment.
- Strong organizational and time-management skills, with the ability to prioritize tasks and delegate effectively.
- Ability to work independently and make sound decisions during evening operations.
- Strong attention to detail and commitment to food quality, cleanliness, safety, and sanitation standards.
- Comfortable handling cash, transactions, deposits, and shift reconciliation accurately.
- Ability to monitor inventory, restock supplies, and support inventory control procedures.
- Basic computer skills and the ability to complete operational reports and documentation.
- Ability to remain calm and professional when addressing customer complaints or operational issues.
- Ability to stand for extended periods and perform physical tasks such as lifting, carrying, bending, and reaching as required.
- Food safety certification and/or previous experience with food safety standards is an asset.
- Availability to work evenings, weekends, and holidays as required.
What’s in it for you?
- Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World’s Most Admired Companies.
- The opportunities with us are endless. As the world’s largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.
- Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe.
- Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage.
- A Focus on Mental Health and Wellness. Our Mental Health and Well-Being initiative was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information.
- We are as diverse as our guests. We are as diverse as the people and communities we serve, and we know that’s one of our greatest strengths. We’re committed to building an inclusive workplace where people feel respected, supported, and able to grow, with fair opportunities for all. Our Employee Resource Groups (ERGs) create space for connection, deepen cultural awareness, and build appreciation of diverse perspectives across our teams – strengthening our culture and helping people feel a true sense of belonging.
More about this job
Responsibilities
Supervise evening restaurant operations, support and coach team members, and ensure excellent customer service, food quality, and compliance with health and safety standards. Manage cash and shift reconciliation, inventory and staffing needs, customer concerns, and required operational reports.
Requirements
Previous supervisory or leadership experience in food service, hospitality, retail, or customer service is preferred, along with strong communication, organizational, and team leadership skills. Candidates should be comfortable handling cash, inventory, reports, and physical tasks, and be available for evening, weekend, and holiday shifts; food safety certification or experience is an asset.
Skills
- Team Leadership
- Customer Service
- Communication
- Coaching and Motivation
- Cash Handling
- Shift Reconciliation
- Food Quality Control
- Food Safety
- Sanitation
- Inventory Control
- Staff Scheduling
- Task Delegation
- Complaint Resolution
- Operational Reporting
- Time Management
- Organization
Benefits
- Health Benefits
- Vision Care
- Dental Care
- Mental Health and Wellness Resources
- Employment Assistance Program
- Learning and Career Opportunities
Visa sponsorship
Not detected in the job text
Categories
- Food & Beverage
- Hospitality
- Management & Leadership
- Customer Service & Support
Keywords
- Restaurant Operations
- Evening Shifts
- Customer Service
- Team Supervision
- Cash Registers
- Cash Deposits
- Shift Reconciliation
- Food Quality
- Food Freshness
- Food Presentation
- Health and Safety
- Sanitation Regulations
- Employee Training
- Inventory Control
- Stock Replenishment
- Ordering
- Staffing Coordination
- Task Delegation
- Operational Reports
- Food Safety Certification
- Customer Complaints
- Basic Computer Skills