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Compass Group Canada

Supervisor Full Time

AB, Canada
Greater Edmonton Metropolitan Area, Canada

Pay: The hourly rate for this role is $18.00.
Job type: Full-time
Apply by: Oct 14, 2026
Experience: Previous supervisory or lead experience in Tim Hortons for at least 2years
Posting language: English
Posted: Aug 18, 2026

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Original job description

Job Summary

As a Supervisor at Tim Hortons, you will lead a team to deliver excellent guest experiences in line with brand standards. You’ll oversee daily operations, train and motivate team members, ensure food safety and cleanliness, and help manage labor, inventory, and cash handling. In a hospital setting under Compass Group, you will also ensure your team aligns with hospital safety protocols and patient-centered service values.

Location: Royal Alexandra Hospital / Edmonton,

Reports to: Restaurant Manager / Unit Manager

The hourly rate for this role is $18.00. Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. We are committed to offering competitive compensation and comply with all applicable pay transparency legislation. Further details regarding our total rewards offerings will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process.

How You Will Make An Impact

Team Leadership

Supervise, train, and support front-line team members.
Organize shift schedules and manage breaks to maintain coverage.
Foster a positive and inclusive work environment.

Guest Experience

Ensure prompt, friendly, and consistent service.
Resolve customer complaints with empathy and professionalism.
Maintain product quality and presentation standards.

Operations

Complete opening, closing, and shift change duties.
Monitor food safety practices (temperature checks, product rotation, cleanliness).All the products to be maintained at right temperatures and checking their temperatures frequently
Keep all work areas, equipment, and dining spaces clean and organized.
Maintaining all the Logs Diligently. Both Tims and Compass.Ensuring that your team follows it.
Deep Cleaning Schedule both Daily and weekly to be made and followed up with Team members
Setting up Standards of Tim Hortons in every aspect of Operations
Maintaining the required showcase display at all times

Financial Accountability

Handle cash, complete till counts, and prepare deposits.
Monitor and help control inventory, food costs, and labor expenses.
Inventory counting to be done accurately every Friday and submitted on Clearview

Equipment & Maintenance

Ensure equipment is clean, safe, and in good working condition.
Report malfunctions and coordinate repairs.
Weekly Calibration of Equipment and training the staff in Calibration

Compliance & Safety

Enforce Tim Hortons brand standards, Compass Group policies, and local health regulations.
Promote a culture of safety, including PPE use and safe food handling.
Complete daily checklists and documentation as required.

Communication & Support

Act as a liaison between team members and management.
Assist in onboarding new employees.
Share updates on promotions and procedural changes.

About You

Previous supervisory or lead experience in Tim Hortons for at least 2years
Strong communication, coaching, and problem-solving skills.
Ability to work in a fast-paced environment and also able to do multitasking
Understanding of food safety and sanitation standards.
Flexible availability (early mornings, evenings, weekends, holidays).

What’s in it for you?

Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World’s Most Admired Companies.
The opportunities with us are endless. As the world’s largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.
Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe.
Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage.
A Focus on Mental Health and Wellness. Our Mental Health and Well-Being initiative was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information.
We are as diverse as our guests. We are as diverse as the people and communities we serve, and we know that’s one of our greatest strengths. We’re committed to building an inclusive workplace where people feel respected, supported, and able to grow, with fair opportunities for all. Our Employee Resource Groups (ERGs) create space for connection, deepen cultural awareness, and build appreciation of diverse perspectives across our teams – strengthening our culture and helping people feel a true sense of belonging.

For accommodation requests during the hiring process, please contact ukg.recruitment@compass-canada.com for further information.

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More about this job

Responsibilities

The supervisor will lead the team to deliver excellent guest experiences while overseeing daily operations, food safety, and cleanliness. They are responsible for managing labor, inventory, cash handling, and ensuring compliance with brand and hospital safety standards.

Requirements

Candidates must have at least two years of previous supervisory or lead experience specifically within a Tim Hortons environment. Strong communication, coaching, and problem-solving skills are required, along with the ability to work a flexible schedule.

Skills

Team leadership
Food safety
Inventory management
Cash handling
Customer service
Staff training
Operations management
Problem-solving
Communication
Multitasking
Sanitation standards
Equipment maintenance
Shift scheduling
Conflict resolution
Compliance

Benefits

Health care coverage
Vision care
Dental care
Mental health and well-being resources
Employment assistance program

Visa sponsorship

Not detected in the job text

Keywords

Tim Hortons
Compass Group
Hospitality
Food Safety
Inventory Control
Cash Management
Team Leadership
Operations
Customer Experience
Sanitation
Equipment Calibration
Clearview
Shift Management
Compliance
Retail
Food and Beverage

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