- Carefully prepares beverages according to customer specifications, including but not
limited to coffee, tea, and espresso.
- Serves guests using principles of outstanding customer service.
- Maintains stock levels of items within the micromarket, including but not limited to milk
and cold beverages as required.
- Completes assigned side duties in a timely and efficient manner; side duties may include
but are not limited to: restocking, organizing stock rooms, checking all expiry dates on
products, counting inventory.
- Organizes the chairs within the lounge area and seating area.
- Sanitizes all high-touchpoint surfaces every two hours, or when soiled visibly.
- Refills the coffee machine hopper with coffee beans.
- Checks, cleans and refills the condiment station as required.
- General cleaning duties, including washing, rinsing and sanitizing all smallwares,
cleaning display cases and rinsing the espresso machine.
- Uses the UKG clock to sign in and out for the assigned shift in a timely manner
Follows all Optimum Service Training techniques to ensure exceptional customer service
during service.
- Acts with purpose and intention – uses effective time management skills.
- Interacts with customers and resolves customer complaints politely and promptly.
- Uses the Volante system to record sales and transactions, including recording payment.
- Checks all items within the assign area for expiration weekly and removed items that are
past their best before date; follows FIFO and FEFO procedures at all times.
- Completes fridge/freezer temperature checks and other HSQA logs as assigned by
supervisor.
- Replenishes non-alcoholic beverages and general supplies while maintaining cleanliness
of service areas.
- Must interact with co-workers in order to ensure compliance with company service
standards, and company inventory and cash control procedures.
- Always follows all uniform and jewelry policy as per brand and company standards.
- Must always follow all health and safety and quality assurance company policies.
- Must complete 24/7 training within one month of start date, and annually thereafter.
CORE COMPETENCIES
The Barista Should Demonstrate The Following Core Competencies Consistently
- Attention to Detail and Organizational Skills
- Effective and timely communication with both guests and internal stakeholders to
ensure event success, including providing exceptional customer service
- Maintains a professional appearance and demeanor at all times
- Ability to work at a fast pace
- Ability to remain calm under pressure and deal with unexpected situations and
customer concerns.
What’s in it for you?
- Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World’s Most Admired Companies.
- The opportunities with us are endless. As the world’s largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.
- Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe.
- Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage.
- A Focus on Mental Health and Wellness. Our Mental Health and Well-Being initiative was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information.
- We are as diverse as our guests. We are as diverse as the people and communities we serve, and we know that’s one of our greatest strengths. We’re committed to building an inclusive workplace where people feel respected, supported, and able to grow, with fair opportunities for all. Our Employee Resource Groups (ERGs) create space for connection, deepen cultural awareness, and build appreciation of diverse perspectives across our teams – strengthening our culture and helping people feel a true sense of belonging.
For accommodation requests during the hiring process, please contact
[email protected] for further information.
