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Compass Group Canada

Tim Hortons Supervisor - Full-Time

Sudbury, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 29, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

How You Will Make An Impact

Assist the Shift Managers to supervise multiple food service units.

Supervise the production of menu items, ensure completion of cash readings, manage associates, schedule staff working hours, hire and train employees.

Learn from and assist the Shift Manager to resolve labour relation issues, track and produce reports on weekly inventories, sales revenue, labour and food cost.

Essential Duties And Responsibilities

Assist the Shift Managers to supervise multiple food service units.
Supervise the production of menu items, ensure completion of cash readings, manage associates, schedule staff working hours, hire and train employees.
Learn from and assist the Shift Manager to resolve labour relation issues, track and produce reports on weekly inventories, sales revenue, labour and food cost.
Communicate positively and enthusiastically to the café patrons and address their issues promptly.
Ensure strict compliance with Compass’ Quality Assurance and Health and Safety Program, Occupational Health and Safety Act and WHMIS regulations.
Coordinate frequent workplace inspections and WHMIS training of all staff and promptly report any workplace accident or incident to head office.
Ensure Hazard Analysis and Critical Control Point (HACCP) standards are followed in the food preparation process.

Qualifications

Think you have what it takes to be our Food Service Supervisors? We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role.

At least one year of strong operation food industry management experience.
Comprehensive health and safety knowledge and training.
Knowledge of food service catering.
Strong supervisory skills and the capability to motivate and lead staff.
Employee relations experience in a unionized environment is an asset.
Excellent customer service skills.
Excellent communication skills (written and verbal).
Knowledge of Microsoft Office.

Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. We are committed to offering competitive compensation and comply with all applicable pay transparency legislation. Further details regarding our total rewards offerings will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process.

What’s in it for you?

Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World’s Most Admired Companies.
The opportunities with us are endless. As the world’s largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.
Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe.
Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage.
A Focus on Mental Health and Wellness. Our Mental Health and Well-Being initiative was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information.
We are as diverse as our guests. We are as diverse as the people and communities we serve, and we know that’s one of our greatest strengths. We’re committed to building an inclusive workplace where people feel respected, supported, and able to grow, with fair opportunities for all. Our Employee Resource Groups (ERGs) create space for connection, deepen cultural awareness, and build appreciation of diverse perspectives across our teams – strengthening our culture and helping people feel a true sense of belonging.

For accommodation requests during the hiring process, please contact ukg.recruitment@compass-canada.com for further information.

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More about this job

Responsibilities

Assist shift managers in supervising food service units, overseeing food production, managing and scheduling staff, and supporting hiring and training. Track and report inventory, sales, labour, and food costs while ensuring customer service, workplace safety, WHMIS, and HACCP requirements are met.

Requirements

Requires at least one year of food industry operations management experience, food service knowledge, and comprehensive health and safety knowledge and training. Candidates should have strong supervisory, leadership, customer service, and communication skills, plus Microsoft Office knowledge; unionized employee relations experience is an asset.

Skills

Food Service Operations
Supervision
Staff Scheduling
Hiring and Training
Employee Relations
Inventory Reporting
Sales and Cost Reporting
Customer Service
Communication
Health and Safety Compliance
WHMIS
HACCP
Food Preparation
Workplace Inspections
Microsoft Office
Staff Motivation and Leadership

Benefits

Health Benefits
Vision Coverage
Dental Coverage
Mental Health and Well-Being Resources
Employment Assistance Program
Learning and Career Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Food Service
Food and Beverage
Operations Management
Shift Management
Menu Production
Cash Readings
Staff Scheduling
Hiring
Employee Training
Labour Relations
Unionized Environment
Inventory
Sales Revenue
Labour Costs
Food Costs
Customer Service
Quality Assurance
Occupational Health and Safety
WHMIS
Workplace Inspections
HACCP
Food Preparation
Microsoft Office
Workplace Accident Reporting

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