Unit Manager , Retail Brands
- Toronto, ON, Canada
The salary range for this position is $50,000 to $52,000 annually. · Full-time
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Job details
- Pay
- The salary range for this position is $50,000 to $52,000 annually.
- Job type
- Full-time
- Apply by
- Experience
- Minimum 2 years of foodservice, hospitality, or related management experience especially with brand such Tim Hortons, Subway or related is required
- Posting language
- English
- Posted
Original job description
The salary range for this position is $50,000 to $52,000 annually. Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. In addition to base salary, eligible employees may be entitled to other elements of total compensation, which may include group benefits, employer RRSP contributions, and discretionary bonus or incentive programs, where applicable to the role. We are committed to offering competitive compensation and comply with all applicable pay transparency legislation. Further details regarding our total rewards program will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process.
As the Unit Manager, you are responsible for the overall leadership and day-to-day operation of the unit, ensuring operational excellence, financial performance, food quality, safety compliance, and client satisfaction. You will lead frontline teams, oversee foodservice operations, manage budgets and inventories, and ensure services are delivered in accordance with Compass standards and contractual obligations.
Now, If You Were To Come On Board As Our Unit Manager, We’d Ask You To Do The Following For Us
Think you have what it takes to be our Unit Manager? We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role:
As the Unit Manager, you are responsible for the overall leadership and day-to-day operation of the unit, ensuring operational excellence, financial performance, food quality, safety compliance, and client satisfaction. You will lead frontline teams, oversee foodservice operations, manage budgets and inventories, and ensure services are delivered in accordance with Compass standards and contractual obligations.
Now, If You Were To Come On Board As Our Unit Manager, We’d Ask You To Do The Following For Us
- Drive the financial performance of the unit through effective budgeting, cost control, inventory management, and operational planning.
- Lead foodservice operations, including food production, service delivery, menu execution, purchasing, and inventory management.
- Recruit, hire, train, schedule, and performance manage associates while fostering a positive and engaged workplace culture.
- Build and maintain strong client relationships and ensure a high level of customer satisfaction with food quality and service delivery.
- Monitor operational performance through customer feedback, financial reporting, inspections, and quality audits, implementing corrective actions as required.
- Ensure compliance with Compass Quality Assurance programs, food safety standards, Occupational Health & Safety legislation, WHMIS requirements, and contractual obligations.
- Conduct workplace inspections, food safety audits, safety talks, incident investigations, and maintain required compliance documentation.
- Manage weekly inventory reporting, food ordering processes, and cost management initiatives to optimize profitability and operational efficiency.
- Support sales, marketing, catering, and promotional initiatives while maintaining service and presentation standards.
- Ensure the proper maintenance, cleanliness, sanitation, and readiness of facilities, equipment, and foodservice areas.
Think you have what it takes to be our Unit Manager? We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role:
- Minimum 2 years of foodservice, hospitality, or related management experience especially with brand such Tim Hortons, Subway or related is required
- ProServe, Food Safe, Basic First Aid, or equivalent food safety certification required.
- Strong understanding of food, labour, inventory, and operational cost controls.
- Demonstrated leadership, coaching, mentoring, and team development skills.
- Ability to develop positive client relationships and deliver exceptional customer service.
- Strong organizational, problem-solving, and communication skills with the ability to manage multiple priorities.
- Proficiency with Microsoft Word, Excel, and Outlook; culinary knowledge or experience is considered an asset.
- Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World’s Most Admired Companies.
- The opportunities with us are endless. As the world’s largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.
- Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe.
- Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage.
- A Focus on Mental Health and Wellness. Our Mental Health and Well-Being initiative was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information.
- We are as diverse as our guests. We are as diverse as the people and communities we serve, and we know that’s one of our greatest strengths. We’re committed to building an inclusive workplace where people feel respected, supported, and able to grow, with fair opportunities for all. Our Employee Resource Groups (ERGs) create space for connection, deepen cultural awareness, and build appreciation of diverse perspectives across our teams – strengthening our culture and helping people feel a true sense of belonging.
More about this job
Responsibilities
Lead the unit’s daily foodservice operations and frontline teams, managing budgets, inventory, food quality, safety compliance, and contractual requirements. Build client satisfaction and operational performance through quality monitoring, corrective actions, facility upkeep, and support for sales, marketing, catering, and promotional initiatives.
Requirements
Requires at least two years of foodservice, hospitality, or related management experience, particularly with a brand such as Tim Hortons or Subway, and a food safety certification such as ProServe, Food Safe, or Basic First Aid. Candidates should demonstrate cost-control knowledge, leadership and team-development abilities, strong client service, organization, problem-solving, communication, and proficiency with Microsoft Office tools.
Skills
- Budgeting and Cost Control
- Inventory Management
- Food Production and Service Delivery
- Team Leadership and Development
- Recruitment and Scheduling
- Customer Service
- Food Safety Compliance
- Occupational Health and Safety
- Quality Assurance
- Problem-Solving
- Communication
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Benefits
- Group Benefits
- Employer RRSP Contributions
- Discretionary Bonus or Incentive Programs
- Health Benefits
- Vision Care
- Dental Care
- Mental Health and Wellness Resources
- Employment Assistance Program
- Learning and Career Opportunities
Visa sponsorship
Not detected in the job text
Categories
- Management & Leadership
- Food & Beverage
- Hospitality
- Retail
- Security & Safety
Keywords
- Foodservice Operations
- Hospitality Management
- Unit Management
- Budgeting
- Cost Control
- Inventory Management
- Food Production
- Menu Execution
- Purchasing
- Recruitment
- Training
- Scheduling
- Performance Management
- Client Relationships
- Customer Satisfaction
- Food Quality
- Quality Assurance
- Food Safety
- Occupational Health and Safety
- WHMIS
- Workplace Inspections
- Safety Audits
- Incident Investigations
- Catering
- Sales and Marketing
- ProServe
- Food Safe
- Basic First Aid
- Microsoft Word
- Microsoft Excel