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Compass Group Canada

Visitor Services Representative Part Time, at Assiniboine Park Conservancy

Winnipeg, MB, Canada
Greater Winnipeg Metropolitan Area, Canada

Part-time

Apply About employer

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Job details

Job type: Part-time
Apply by: Dec 6, 2026
Posting language: English
Posted: Nov 6, 2026

Original job description

Reporting to the Manager, Visitor & Retail Services, the Visitor Services Representative (VSR) will work within our various customer-service outlets in the park, including the Zoo, Pavilion, and the spectacular landmark of The Leaf. Visitor Services Representatives will ensure extraordinary member and visitor experiences by directly selling Park Hospitality’s offerings and services to our visitors in person and by telephone. Visitor Services Representatives will work diligently to provide warm, friendly, and attentive service.

This seasonal position runs until January 31, 2027

Key Accountabilities

Member/Guest Experience

Knowledge of all Marketing promotions, initiatives and special events and providing assistance when required i.e. coupons or discounts.
Accurately complete all point of sale (POS) transactions, including membership sales, group bookings, and regular member/visitor admissions.
Strong attention to detail, specifically when completing membership registration
Work in a team environment while achieving personal goals.
Obtain and evaluate all relevant information to handle visitor inquiries, complaints and how to direct them as necessary.
Maintain a clean and safe work environment that complies with health and safety procedures, including the use of required safety equipment (if required), and identify unsafe practices or conditions.
Answer the phones and emails professionally and courteously.
Rent out and maintain strollers & electric scooters, and clean throughout the shift as required.
Monitor kiosks for functionality and ticket stock.
Scan visitors in a kind, efficient manner.
Distribute value-added information and materials.
Adhere to Park Hospitality’s G4S protocols.

Additional Responsibilities

Assist with self-guided groups from taking payment through to arrival and departure
Assist with monthly renewal mailing notifications
Work closely with APC’s volunteer corps, offering consistent support and positive reinforcements/appreciation.
Other tasks as required.

General Duties

Adhere to and comply with all Park Hospitality & Compass Group Canada policies, safety regulations and safe work practices that will ensure a safe work environment.
Maintain a professional image while working and provide extraordinary experiences to our park visitors while performing daily work activities.
Demonstrate the ability to establish and maintain positive and inclusive relationships with co-workers, volunteers, and visitors.
Demonstrate a commitment to the principles of equity and diversity, and proven ability to work effectively with a diverse population.
Perform other related duties and responsibilities as required.

Required EDUCATION, TRAINING, LICENSES AND CERTIFICATIONS

High school diploma, GED, or currently enrolled in high school.
Class 5 Driver’s License considered an asset.

What’s in it for you?

Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World’s Most Admired Companies.
The opportunities with us are endless. As the world’s largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.
Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe.
Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage.
A Focus on Mental Health and Wellness. Our Mental Health and Well-Being initiative was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information.
We are as diverse as our guests. We are as diverse as the people and communities we serve, and we know that’s one of our greatest strengths. We’re committed to building an inclusive workplace where people feel respected, supported, and able to grow, with fair opportunities for all. Our Employee Resource Groups (ERGs) create space for connection, deepen cultural awareness, and build appreciation of diverse perspectives across our teams – strengthening our culture and helping people feel a true sense of belonging.

For accommodation requests during the hiring process, please contact ukg.recruitment@compass-canada.com for further information.

Apply About employer

More about this job

Responsibilities

Provide friendly, attentive service to park members and visitors by selling admissions, memberships, and other offerings, processing transactions, and responding to inquiries in person, by phone, and by email. Maintain visitor-service equipment and work areas, support group visits and volunteers, and follow safety and operational procedures.

Requirements

Applicants must have a high school diploma or GED, or be currently enrolled in high school. A Class 5 driver's license is considered an asset; no prior experience requirement is specified.

Skills

Customer Service
Point-of-Sale Transactions
Membership Sales
Group Bookings
Visitor Admissions
Handling Inquiries and Complaints
Telephone and Email Communication
Attention to Detail
Teamwork
Inclusive Relationship Building
Health and Safety Compliance
Equipment and Kiosk Maintenance
Ticket Scanning
Stroller and Scooter Rentals
Volunteer Support

Benefits

Health Benefits
Vision Coverage
Dental Coverage
Mental Health and Wellness Resources
Employment Assistance Program
Learning and Career Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Visitor Services
Customer Service
Member Experience
Guest Experience
Point-of-Sale (POS)
Membership Sales
Group Bookings
Admissions
Marketing Promotions
Special Events
Visitor Inquiries
Complaint Handling
Telephone Support
Email Communication
Ticket Scanning
Kiosk Monitoring
Ticket Stock
Stroller Rentals
Electric Scooter Rentals
Volunteer Support
Health and Safety
G4S Protocols
Equity and Diversity
Self-Guided Groups
Renewal Mailings

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