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Customer Operations & Service Coordinator (Bilingual)
Miele
Remote, Canada
Full-time · Remote
Coordinate and oversee service activities to ensure timely, efficient, and high-quality support for Miele professional customers.
Sales Coordinator (Customer Service Representative)
Quarterback Transportation
Toronto, ON
Full-time
2 years of previous customer service experience
Customer Service and Office Coordinator
Culligan 519ON
St. Catharines, Ontario
$19 to $23 CAD / hour
Full-time
The Customer Service & Office Coordinator is the first point of contact for our customers and plays a vital role in the day-to-day operations of our office. This position combines…
Shipping / Logistics Customer Service Coordinator
Flex-N-Gate
Tecumseh, ON
2-3 years related experience in customer service activities in a manufacturing or similar fast-paced environment
Customer Service Coordinator
Livity Life Ltd
ON · Essex, ON
Full-time
This TEC service provides the assessment of service users’ care technology needs all the way through to the installation, maintenance and review of technology equipment.
Customer Service / Opps Coordinator
TJX Companies
Orillia, ON
Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Customer Service / Opps Coordinator
TJX Canada – Winners, Marshalls, HomeSense
Orillia, ON
Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Customer Service / Opps Coordinator
The TJX Companies, Inc.
Orillia, ON
Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Retail Customer Service and Operations Coordinator Full Time Marshalls-Hillside Mall
TJX Canada – Winners, Marshalls, HomeSense
Victoria, BC
Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Retail Customer Service and Operations Coordinator Full Time Marshalls-Hillside Mall
The TJX Companies, Inc.
Victoria, BC
Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Customer Service and Logistics Coordinator (English and French required)
Sika
Brantford, ON
$50,000 to $59,000 CAD / year
Full-time
Reporting to the Logistics Manager, the Customer Service & Logistics Coordinator acts as a central point between sales, operations, drivers, production, logistics, and customers to ensure…
Customer Service and Logistics Coordinator (English and French required)
Sika AG
Oakville, ON · Brantford, Ontario
$50,000 to $59,000 CAD / year
Full-time
Reporting to the Logistics Manager, the Customer Service & Logistics Coordinator acts as a central point between sales, operations, drivers, production, logistics, and customers to ensure…
Customer Service and Logistics Coordinator (English and French required)
Sika AG
Oakville, ON · Brantford, Ontario
$50,000 to $59,000 CAD / year
Full-time
Reporting to the Logistics Manager, the Customer Service & Logistics Coordinator acts as a central point between sales, operations, drivers, production, logistics, and customers to ensure…
Junior Service Advisor/ Service Coordinator
Dilawri Group of Companies
Bolton, ON
Full-time
Dilawri Group in Ontario is looking for a Junior Service Advisor/ Coordinator to join the team at our Bolton Toyota location.
Service Appointment Coordinator (BDR Service - 3 month Contract)
PAG Direct
Richmond Hill, ON
Full-time · Contract
PAG Direct is looking for a 3-month contract Service Appointment Coordinator / Business Development Representative - Service to join our growing team at Thornhill Hyundai!
Représentant(e) du service à la clientèle (Customer Service Representative)
Composites One
Saint-Bruno, QC
Full-time
En tant que représentant(e) du service à la clientèle, vous offrirez un service exceptionnel à nos clients en agissant comme leur principal point de contact. Vous répondrez à leurs…
Représentant(e) du service à la clientèle (Customer Service Representative)
Composites One
Oakville, ON
Full-time
En tant que représentant(e) du service à la clientèle, vous offrirez un service exceptionnel à nos clients en agissant comme leur principal point de contact. Vous répondrez à leurs…
Technical Service Coordinator // Coordonnateur/coordonnatrice au service technique
Patterson Companies, Inc.
Montreal, QC · QC - Montreal - Dental Canada
Full-time
The Service Coordinator will be responsible for providing a professional approach to dispatching and performing all duties related to the scheduling of service requests. This role requires…
Coordonnateur(trice) en logistique et service à la clientèle / Logistics & Customer Service
Quantum Management Services Ltd.
Montreal, QC
$50,000 to $55,000 USD / year
Contract
Position: Logistics & Customer Service Coordinator
Service Coordinator
Kadant Carmanah
Surrey, BC
Full-time
The Service Coordinator is responsible for the day-to-day coordination and administration of the Service Department, ensuring efficient execution of field and in-house service activities…
Service Coordinator
Kadant Carmanah Design
Surrey, British Columbia
Full-time
The Service Coordinator is responsible for the day-to-day coordination and administration of the Service Department, ensuring efficient execution of field and in-house service activities…
Service Coordinator
Convergint Technologies Ltd
Dartmouth, NS
$55,000 to $60,000 CAD / year
Convergint is currently recruiting for a team-oriented, results-driven, Service Coordinator to join our amazing culture in Halifax, NS. The Service Coordinator answers, responds to, and…
Service Coordinator - Security Solutions
Convergint Technologies Ltd
Calgary, AB
$55,000 to $60,000 CAD / year
Convergint is currently recruiting for a team-oriented, results-driven, Service Coordinator to join our amazing culture in Calgary, AB. The Service Coordinator answers, responds to, and…
Service Coordinator
Convergint Technologies Ltd
Mississauga, ON
$55,000 to $60,000 CAD / year
Convergint is currently recruiting for a team-oriented, results-driven, Service Coordinator to join our amazing culture at our Etobicoke, ON location. The Service Coordinator answers,…
Customer Service Representative
Critical Environment Technologies Canada Inc.
Delta, BC
Full-time
You will also provide backup support for the Field Service Coordinator function, assisting with scheduling, service coordination, and customer communication as needed. Over time, this role…

Composites One

Représentant(e) du service à la clientèle (Customer Service Representative)

Oakville, ON, Canada

Job type: Full-time
Apply by: Oct 10, 2026

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At a glance

Automatically prepared from the listing. Check the original description for the full requirements.

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Responsibilities

Act as the primary point of contact for customers to manage the order fulfillment process and resolve non-technical issues. Coordinate with sales and technical teams to maintain accurate pricing and ensure timely delivery of products.

Requirements

Requires at least 3 years of non-retail customer service experience and a high school diploma or equivalent. Proficiency in Microsoft Office and the ability to learn internal database systems are essential.

Experience

2 to 5 years

Education

high school
associate degree

Working hours

40 hours per week

Work arrangement

On-site

Skills

Customer Service
Order Entry
B2B Account Support
ERP Systems
Microsoft Word
Microsoft Excel
Problem Resolution
Billing Resolution
Inventory Monitoring
Price Quoting
Communication
Collaboration
SharePoint
Outlook
Microsoft Teams

Benefits

Health Insurance
Retirement Programs
Wellness Programs
Professional Growth Programs
Annual Bonuses
Profit Sharing

Pay amount

$25

Pay currency

CAD

Pay period

HOUR

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
B2B
Order Fulfillment
ERP
Distribution
Inventory Management
Price Support
Microsoft Office
SharePoint
Outlook
Teams
Logistics
Supply Chain
Account Management
Billing

Original job description

English section of this bilingual listing.

Begin your Composites One career today!

Position Overview

As a Customer Service Representative, you will provide excellent care for our customers by serving as their primary point of contact. You will respond to customer inquiries, ensure accurate order entries, provide non-technical problem resolution, anticipate customer needs and perform general organizational support. You will maintain customer accounts and coordinate communication on active and back-orders, which requires analysis of customer needs and a cross-functional partnership with the other Customer Service and/or Technical Teams to ensure we meet customer expectations.

Key Responsibilities

Effectively facilitate the order fulfillment process in a manner that promotes building and maintaining positive, effective relationships with customers and Team Members.

Ensure timely and accurate order entry to achieve on-time delivery for stocked and non-stock items
Complete customer quotes
Respond to inquiries received through phone, email, chat, B2B and/or written correspondence from customers and Team Members
Resolve billing and order issues
Oversee new customer and new item set-up following internal processes
Monitor customer inventory and alert the sales and procurement functions when adverse stocking levels occur
Devote the time necessary to fully understand customers’ business; display a genuine interest in each customer’s specific business needs, including product stocking requirements/forecasts, document support, etc.

Maintain accurate customer pricing in the ERP system; confirm price supports and update records accordingly, provide basic price quotes while adhering to target margin guidelines, collaborating with Sales Reps and Sales Managers.

Collect the necessary information from customers, buyers, and sales reps to provide the Price Support Team with the relevant data to input and maintain pricing and customer product usage information in the ERP System.
Communicate with the Sales and Price Support Teams when necessary to confirm all pricing (including price support) and update all records accordingly.
Utilize internal communication methods to effectively communicate across all functions.

Understand basic product knowledge to support customers and engage sales reps and technical support when appropriate.

Leadership And Communication

Effectively communicate with all customers and Team Members to serve as liaison between all parties involved in the order fulfillment process.
Immediately and actively communicate all special requests, modifications to orders, backorders and shipping delays or canceled orders to appropriate customers and team members.
Collaborate effectively with Team Members to provide seamless service to customers.

Expected Skills And Qualifications

3+ years related experience and/or training in a non-retail customer service environment
Familiar with standard concepts, practices and procedures related to customer service
High school diploma, G.E.D. or equivalent
Proficient in MS Office, including Word and Excel
Ability to learn internal database and software systems

Additional Preferred Skills And Qualifications

Experience in a business-to-business account support and distribution role
SharePoint, Outlook, and Teams experience
Associate's degree in a business-related field

Pre-Employment Requirement

Employment offers are contingent upon successful completion of a background check.

Compensation for expected role ranges from $25.00 per hour, depending on experience and qualifications, in accordance with state law. All compensation offers are based on skill set, experience, and geographic location of the applicant as relevant to the role.

Discover a Fulfilling Career

At Composites One, our Team Members are the cornerstone of our success. Each role is essential in helping us provide exceptional service to our Customers. We cultivate a culture of empowerment and opportunity, fostering both personal and professional growth.

We believe in driving success and appreciating achievement. Our Team Members are eligible for annual bonuses and profit sharing because when the company thrives, we all benefit. Join us and be part of a Team where your hard work and dedication are valued, and together, we achieve great things.

Respect, Teamwork, and Communication are Woven into our Core Values:

Our guiding principle of Respect, Teamwork, and Communication embodies the spirit of our Core Values. We uphold these principles every day as we strive to make a positive impact for our Customers, our Team, and the world around us.

Benefits

Explore our comprehensive health, retirement, wellness, and professional growth programs in detail here.

Commitment To Diversity, Equity, And Inclusion

At Composites One, all qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, veteran status, disability, or other protected classification as defined by applicable law and regulation.

ADA Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process. To request accommodation please contact the ADA Coordinator by email at [email protected].

Read the full bilingual original

Job Details

Description

Commencez votre carrière chez Composites One dès aujourd’hui!

Aperçu Du Poste

En tant que représentant(e) du service à la clientèle, vous offrirez un service exceptionnel à nos clients en agissant comme leur principal point de contact. Vous répondrez à leurs demandes, effectuerez des saisies de commandes exactes, fournirez des solutions aux problèmes non techniques, anticiperez les besoins des clients et fournirez un soutien administratif général.

Vous assurerez également la gestion des comptes clients et la coordination des communications concernant les commandes en cours et les commandes différées. Ce poste requiert une bonne capacité d’analyse des besoins des clients et une collaboration étroite avec les autres membres des équipes du service à la clientèle et/ou du soutien technique, afin de garantir que nous répondons pleinement aux attentes de notre clientèle.

Responsabilités Principales

Gérer efficacement le processus de traitement des commandes afin de bâtir et maintenir des relations positives et productives avec les clients et les membres d’équipe.

Assurer la saisie rapide et exacte des commandes pour garantir la livraison à temps des produits en stock ou à commander.
Préparer les soumissions destinées aux clients.
Répondre aux demandes reçues par téléphone, courriel, clavardage, portail B2B ou correspondance écrite, tant de la part des clients que des membres de l’équipe.
Résoudre les problèmes liés à la facturation et aux commandes.
Création de nouveaux clients et de nouveaux articles conformément aux processus internes.
Surveiller les niveaux d’inventaire des clients et aviser les équipes des ventes et des achats en cas de niveaux de stock inadéquats.
Consacrer le temps nécessaire pour bien comprendre les activités des clients et démontrer un intérêt sincère envers leurs besoins spécifiques, y compris les exigences de stock, les prévisions d’achat, la gestion de la documentation, etc.

Maintenir à jour la tarification client dans le système ERP ; confirmer les soutiens de prix et mettre à jour les dossiers en conséquence. Fournir des estimations de prix de base tout en respectant les marges cibles, en collaboration avec les représentants et les gestionnaires des ventes.

Recueillir les renseignements nécessaires auprès des clients, acheteurs et représentants pour fournir à l’équipe du soutien aux prix les données pertinentes servant à la saisie et au maintien de la tarification et des informations sur l’utilisation des produits dans le système ERP.
Communiquer avec les équipes des ventes et du soutien aux prix lorsque requis, afin de confirmer toute tarification (y compris les soutiens de prix) et mettre à jour les registres en conséquence.
Utiliser efficacement les moyens de communication internes afin d’assurer une communication efficace entre tous les départements.

Posséder une connaissance de base des produits afin de soutenir les clients et de faire appel au représentants des ventes ou au soutien technique, au besoin.

Communication Et Leadership

Communiquer efficacement avec les clients et les membres d’équipe, et agir comme intermédiaire entre toutes les parties impliquées dans le processus de traitement des commandes.
Communiquer rapidement et de façon proactive toutes les demandes spéciales, modifications de commandes, ruptures de stock, retard d’expédition et livraison ou annulation de commandes aux clients et aux membres d’équipe concernés.
Collaborer efficacement avec les membres de l’équipe pour offrir un service sans faille à la clientèle.

Compétences Et Qualifications Requises

Minimum de 3 années d’expérience pertinente et/ou de formation dans un environnement de service à la clientèle non lié au commerce de détail.
Connaissance des concepts, pratiques et procédures standards associés au service à la clientèle.
Diplôme d’études secondaires ou équivalent (G.E.D.).
Maîtrise de la suite Microsoft Office (Word et Excel).
Capacité à apprendre et à utiliser les systèmes internes de base de données et logiciels.

Compétences Et Qualifications Supplémentaires Souhaitées

Expérience dans un rôle de soutien aux comptes d’entreprise (B2B) et/ou de distribution.
Expérience avec SharePoint, Outlook et Teams.
Diplôme d’études collégiales en administration ou dans un domaine connexe.

Exigence Préalable à L’embauche

Les offres d’emploi sont conditionnelles à la réussite de la vérification des antécédents.

La rémunération pour ce rôle se situe à partir de 25,00 $ de l’heure, selon l’expérience et les qualifications, conformément aux lois de l’État. Toutes les offres de rémunération sont basées sur l’ensemble des compétences, l’expérience et la localisation géographique du candidat, selon ce qui est pertinent pour le poste.

Découvrez Une Carrière Enrichissante

Chez Composites One, nos membres d’équipe sont au cœur de notre réussite. Chaque rôle est essentiel pour nous permettre d’offrir un service exceptionnel à nos clients. Nous favorisons une culture d’autonomie et d’opportunités, encourageant le développement personnel et professionnel.

Nous croyons à la réussite collective et célébrons les accomplissements. Nos membres d’équipes sont admissibles à des bonis annuels et à des programmes de partage des profits, car lorsque l’entreprise prospère, nous en bénéficions tous.

Joignez-vous à nous et faites parties d’une équipe où votre travail et votre engagement sont valorisés et reconnus, et où ensemble, nous accomplissons de grandes choses.

Le Respect, le travail d’équipe et la communication sont au cœur de nosvaleurs fondamentales:

Notre principe directeur repose sur le respect, le travail d’équipe et la communication, qui incarnent l’esprit de nos valeurs fondamentales. Nous appliquons ces principes chaque jour afin d’avoir un impact positif sur nos clients, notre équipe et notre environnement.

Avantages Sociaux

Découvrez nos programmes complets de santé, de retraite, de mieux-être et de développement professionnel en visitant notre site.

Engagement envers la diversité, l’équité et l’inclusion:

Chez Composites One, toutes les candidatures qualifiées sont considérées sans distinction de race, couleur, religion, sexe, nationalité, âge, état civil, orientation sexuelle, identité de genre, statut d’ancien combattant, handicap ou toute autre catégorie protégée par les lois et règlements applicables.

Mesures D’adaptation (Loi Canadienne Sur L’accessibilité)

Des mesures d’adaptation sont offertes aux personnes en situation de handicap à toutes les étapes du processus de recrutement et d’emploi.

Pour toute demande d’adaptation, veuillez communiquer avec le coordonnateur ou la coordonnatrice ADA à l’adresse : [email protected].

Begin your Composites One career today!

Position Overview

As a Customer Service Representative, you will provide excellent care for our customers by serving as their primary point of contact. You will respond to customer inquiries, ensure accurate order entries, provide non-technical problem resolution, anticipate customer needs and perform general organizational support. You will maintain customer accounts and coordinate communication on active and back-orders, which requires analysis of customer needs and a cross-functional partnership with the other Customer Service and/or Technical Teams to ensure we meet customer expectations.

Key Responsibilities

Effectively facilitate the order fulfillment process in a manner that promotes building and maintaining positive, effective relationships with customers and Team Members.

Ensure timely and accurate order entry to achieve on-time delivery for stocked and non-stock items
Complete customer quotes
Respond to inquiries received through phone, email, chat, B2B and/or written correspondence from customers and Team Members
Resolve billing and order issues
Oversee new customer and new item set-up following internal processes
Monitor customer inventory and alert the sales and procurement functions when adverse stocking levels occur
Devote the time necessary to fully understand customers’ business; display a genuine interest in each customer’s specific business needs, including product stocking requirements/forecasts, document support, etc.

Collect the necessary information from customers, buyers, and sales reps to provide the Price Support Team with the relevant data to input and maintain pricing and customer product usage information in the ERP System.
Communicate with the Sales and Price Support Teams when necessary to confirm all pricing (including price support) and update all records accordingly.
Utilize internal communication methods to effectively communicate across all functions.

Understand basic product knowledge to support customers and engage sales reps and technical support when appropriate.

Leadership And Communication

Effectively communicate with all customers and Team Members to serve as liaison between all parties involved in the order fulfillment process.
Immediately and actively communicate all special requests, modifications to orders, backorders and shipping delays or canceled orders to appropriate customers and team members.
Collaborate effectively with Team Members to provide seamless service to customers.

Expected Skills And Qualifications

3+ years related experience and/or training in a non-retail customer service environment
Familiar with standard concepts, practices and procedures related to customer service
High school diploma, G.E.D. or equivalent
Proficient in MS Office, including Word and Excel
Ability to learn internal database and software systems

Additional Preferred Skills And Qualifications

Experience in a business-to-business account support and distribution role
SharePoint, Outlook, and Teams experience
Associate's degree in a business-related field

Pre-Employment Requirement

Employment offers are contingent upon successful completion of a background check.

Compensation for expected role ranges from $25.00 per hour, depending on experience and qualifications, in accordance with state law. All compensation offers are based on skill set, experience, and geographic location of the applicant as relevant to the role.

Discover a Fulfilling Career

At Composites One, our Team Members are the cornerstone of our success. Each role is essential in helping us provide exceptional service to our Customers. We cultivate a culture of empowerment and opportunity, fostering both personal and professional growth.

We believe in driving success and appreciating achievement. Our Team Members are eligible for annual bonuses and profit sharing because when the company thrives, we all benefit. Join us and be part of a Team where your hard work and dedication are valued, and together, we achieve great things.

Respect, Teamwork, and Communication are Woven into our Core Values:

Our guiding principle of Respect, Teamwork, and Communication embodies the spirit of our Core Values. We uphold these principles every day as we strive to make a positive impact for our Customers, our Team, and the world around us.

Benefits

Explore our comprehensive health, retirement, wellness, and professional growth programs in detail here.

Commitment To Diversity, Equity, And Inclusion

At Composites One, all qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, veteran status, disability, or other protected classification as defined by applicable law and regulation.

ADA Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process. To request accommodation please contact the ADA Coordinator by email at [email protected].

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