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Added 1 month ago
TD
Bilingual Support Specialist, Spanish
Terra Dygital
Toronto, ON
- $60,000 to $75,000 CAD / year
- Full-time
As a Bilingual Support Specialist (Spanish), your expertise in problem-solving is matched by your dedication to providing outstanding customer service to clients and fellow technicians. You…
Added 1 month ago
SM
Coordinateur(trice) en commerce électronique / Ecommerce Coordinator
Steve Madden Canada
Pointe-Claire, QC
- Full-time
At Steve Madden, our Ecommerce Coordinators play an important role in bringing our brand to life online. You'll support the day-to-day management of our ecommerce operations, helping to…
Added 1 month ago
HC
Desktop Deployment Specialist
Harris Computer
Ottawa, ON · Office - Ottawa
- $50,000 to $65,000 CAD / year
- Full-time
Provide high-level desktop support by resolving configuration issues, reviewing changes with clients, and maintaining documentation for desktop deployment procedures.
Added 1 month ago
AC
Early Careers: Junior C#/SQL Developer & Data Analytics
Aon Corporation
Montreal, QC
- Full-time
Documenting changes, processes and user guides to support knowledge transfer and provide clear references for both technical teams and non‑technical users.
Added 1 month ago
X
Bilingual Presales Solutions Architect
Xerox
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…strengthen security, and accelerate AI-powered cloud adoption. To support continued growth across Canada - including Quebec and the broader bilingual market - we are seeking a Bilingual…
Added 1 month ago
MG
Bilingual Service Desk Analyst – Laptop Deployment
Maplesoft Group, an SEB Company
Ottawa, ON
- Contract
Maplesoft Group is currently seeking a Bilingual Service Desk Analyst – Laptop Deployment for a 36-month contract opportunity. This is a fully onsite role in Ottawa, ON. The successful…
Added 1 month ago
I
Bilingual Onsite Deskside Analyst
Insight
Montreal, QC
- Full-time
Troubleshoot and triage the Enterprise or Desktop Systems in conjunction with Operations.
Added 1 month ago
OA
Systems Administrator
Ontario Arts Council
Toronto, ON
- $32.78 to $49.66 CAD / hour
Ontario Arts Council is seeking a well-rounded Systems Administrator to provide technical support for a variety of systems and platforms, networks, software and hardware, and directly…
Added 1 month ago
BS
E-Commerce / Ecommerce Coordinator
Bilingual Source
Markham, ON
- $60,000 to $70,000 CAD / year
- Full-time
Support promotional campaigns, seasonal launches, and digital marketing initiatives while monitoring performance and recommending enhancements.
Added 1 month ago
SD
Bilingual Business Analyst
Sym-Tech Dealer Services
Richmond Hill, ON
- $85,000 to $90,000 CAD / year
- Contract
…ways to make a real difference! We are currently recruiting a Bilingual Business Analyst (12 month contract) to join our headquarters located in Thornhill,…
Added 1 month ago
CS
Bilingual Support Technician
Compucom Staffing
Montreal, QC
- Full-time
Our client has a brand new opportunity for a qualified Bilingual Support Technician to join their team onsite in Montreal, QC.
Added 1 month ago
F
Bilingual Analyst, IT Service Desk
FYidoctors
Delta, BC
- Full-time
Ensuring timely resolution or escalation of incidents to Technical Support Team
Added 1 month ago
TD
Support Specialist (Spanish Speaking)
Terra Dygital
Vancouver, BC
- $60,000 to $75,000 CAD / year
- Full-time
As a Bilingual Support Specialist (Spanish), your expertise in problem-solving is matched by your dedication to providing outstanding customer service to clients and fellow technicians. You…
Added 1 month ago
IP
Réviseur, Réclamations biens / Property Claims Examiner – Montreal, Quebec, Canada
International Programs Group
Montreal, QC
- Full-time
…providing knowledgeable, detailed and timely service. Utilizing a ‘desktop’ model, IPG examiners manage claims from start to finish. This hands-on approach ensures that the claim is handled…
Added 1 month ago
F
Bilingual Analyst, IT Service Desk
FYidoctors
AB
- Full-time
Ensuring timely resolution or escalation of incidents to Technical Support Team
Added 1 month ago
B
Bilingual Analyst, IT Service Desk
BonLook
AB · New Westminster, BC
- Full-time
Ensuring timely resolution or escalation of incidents to Technical Support Team
Added 2 months ago
SS
Réviseur, Réclamations biens / Property Claims Examiner – Montreal, Quebec, Canada
SCM Services d’assurances
Montreal, QC
- Full-time
…providing knowledgeable, detailed and timely service. Utilizing a ‘desktop’ model, IPG examiners manage claims from start to finish. This hands-on approach ensures that the claim is handled…
Added 2 months ago
G
Spécialiste des tests système / System Test Specialist - Cities
Genetec
Montreal, QC
- Full-time
Added 2 months ago
SD
Bilingual Desktop Support Specialist (English/French)
Sentinel Dock & Door Solutions
Montreal, QC
- Full-time
Sentinel Dock & Door, an ASSA ABLOY branded company, is seeking a bilingual (English/French) Desktop Support Specialist based…
Added 2 months ago
S
Bilingual French + English Inside Sales Representative
Sage
Toronto, ON
- Contract
As our French/English Bilingual Inbound Sales Representative, you will handle all incoming sales-related calls. Every day, you will sell to various customer demographics, from existing to…
Added 2 months ago
FC
Business Intelligence Developer III
First Canadian Financial Group
Sherwood Park, AB
- Full-time
…opportunity. We take pride in being an organization that our employees support long-term. We believe in our employees and celebrate their success by asking for employee opinions and…
Added 2 months ago
D
Bilingual Web Graphic & UX Designer
Dormez-vous
Montreal, QC
- Full-time
Support digital optimization by preparing A/B test creative variations, AI-assisted image work, template updates, website QA, and customer experience improvements. Review website updates…
Added 2 months ago
AS
Bilingual Customer Service Specialist for Pharmaceuticals/Healthcare (English/French) - Full-time Permanent (remote in Canada)
Alphanumeric Systems
Remote, Canada
- $45,000 CAD / year
- Full-time
- Remote
Alphanumeric is hiring a Bilingual Customer Care Specialist (English/French) for Pharmaceuticals to work remotely supporting one of the biggest pharmaceutical companies in the world. You’ll…
Added 2 months ago
BB
Bilingual Web Graphic & UX Designer
Bed Bath & Beyond
Montreal, QC
- Full-time
Sleep Country Canada is looking for a Bilingual Web Graphic & UX Designer to maintain and enhance the design, content, website quality assurance (QA), and overall customer experience across…
Added 2 months ago
IU
System Administrator – Infrastructure
IT UNLOCK CONSULTING INC.
Montréal-Est, QC · Montreal, Quebec
- Full-time
The individual will collaborate closely with internal IT teams and third-party vendors to support ongoing operations and infrastructure projects.

Compucom Staffing

Bilingual Support Technician

Montreal, QC, Canada

Le taux pour ce poste se situe entre 18.75$ et 25.00$ de l'heure, à moins que le salaire minimum local ne soit plus élevé. · Full-time

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Job details

Pay: Le taux pour ce poste se situe entre 18.75$ et 25.00$ de l'heure, à moins que le salaire minimum local ne soit plus élevé.
Job type: Full-time
Posting language: English · French
Posted: Aug 31, 2026

Original job description

English section of this bilingual listing.

At CompucomStaffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Our client has a brand new opportunity for a qualified Bilingual Support Technician to join their team onsite in Montreal, QC.

The Technician is responsible for providing end user support relative to software, hardware, and network assistance. The Desktop Technician delivery is predicated on Tier 2 diagnostic experience and judgment as well as the application of pre-established workflow procedures. The Desktop Technician provides instructions to identify research and resolve technical problems. Additionally, the Desktop Technician tracks and monitors the incidents, and orders to ensure a timely resolution. Must have excellent communication skills both written and verbal.

Duties And Responsibilities

Establish tier I and II as the single point of contact for all user requests and incidents
Lead initiatives as assigned by management
Ability to troubleshoot and resolve incidents at a Tier 2
Maintain full ownership of ticket through its lifecycle
Provide first call resolution or triage for all calls
Ensure that for every call and/or reported event a ticket was created in both a timely and accurate manner
Verify user contact and asset information, categorize ticket accurately, and populate ticket with full description of event
Utilize the knowledge base and other support documentation to identify, isolate, diagnose and resolve end-users' technical problems and provide information and status as requested
Enter all troubleshooting performed and, if applicable, the resolution
Escalate tickets to the appropriate support group if required by warm transfer
If support requests cannot be resolved expeditiously, or if the team lacks the permissions or access to correctly resolve the incident/service request, then the issue is escalated to the appropriate support
Determine if there is a commonality amongst tickets being generated

The compensation is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

CompucomStaffing™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com.

Accessibility: Compucom welcomes and encourages applications from candidates with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require disability-related accommodation during the recruitment process, please advise Compucom. Compucom will consult with all applicants who request disability-related accommodation during the recruitment process to ensure that the accommodation provided takes into account the applicant's individual accessibility needs.

Existing Vacancy: This posting is for an existing vacancy.

AI Usage: Please note, artificial intelligence (AI) may be used to screen, assess, or select applicants for this position.

#INDCCGen

On-Camera Video Interview Notice

Candidates selected to interview must participate in live, on-camera video interviews for identity verification and assessment purposes. Interviews will be recorded where permitted by law. Participation and consent to applicable recording requirements are required to continue in the hiring process. Failure to participate in required on-camera interviews may result in removal from further consideration for employment.

Read the full bilingual original

At CompucomStaffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Our client has a brand new opportunity for a qualified Bilingual Support Technician to join their team onsite in Montreal, QC.

The Technician is responsible for providing end user support relative to software, hardware, and network assistance. The Desktop Technician delivery is predicated on Tier 2 diagnostic experience and judgment as well as the application of pre-established workflow procedures. The Desktop Technician provides instructions to identify research and resolve technical problems. Additionally, the Desktop Technician tracks and monitors the incidents, and orders to ensure a timely resolution. Must have excellent communication skills both written and verbal.

Duties And Responsibilities

Establish tier I and II as the single point of contact for all user requests and incidents
Lead initiatives as assigned by management
Ability to troubleshoot and resolve incidents at a Tier 2
Maintain full ownership of ticket through its lifecycle
Provide first call resolution or triage for all calls
Ensure that for every call and/or reported event a ticket was created in both a timely and accurate manner
Verify user contact and asset information, categorize ticket accurately, and populate ticket with full description of event
Utilize the knowledge base and other support documentation to identify, isolate, diagnose and resolve end-users' technical problems and provide information and status as requested
Enter all troubleshooting performed and, if applicable, the resolution
Escalate tickets to the appropriate support group if required by warm transfer
If support requests cannot be resolved expeditiously, or if the team lacks the permissions or access to correctly resolve the incident/service request, then the issue is escalated to the appropriate support
Determine if there is a commonality amongst tickets being generated

The compensation is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

CompucomStaffing™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com.

Accessibility: Compucom welcomes and encourages applications from candidates with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require disability-related accommodation during the recruitment process, please advise Compucom. Compucom will consult with all applicants who request disability-related accommodation during the recruitment process to ensure that the accommodation provided takes into account the applicant's individual accessibility needs.

Existing Vacancy: This posting is for an existing vacancy.

AI Usage: Please note, artificial intelligence (AI) may be used to screen, assess, or select applicants for this position.

FRANÇAIS

Chez CompucomStaffing, vous êtes bien plus qu'un simple numéro. Nos gestionnaires de relations avec les employés vous accompagnent tout au long de votre mandat, vous offrant des conseils de carrière et une aide au réemploi.

Notre client offre une toute nouvelle opportunité à un(e) technicien(ne) de soutien bilingue qualifié(e) de se joindre à son équipe sur site à Montréal, Québec.

Le technicien est responsable de fournir un soutien aux utilisateurs finaux en matière de logiciels, de matériel informatique et d’assistance réseau. L’intervention du technicien de bureau (Desktop Technician) repose sur une expérience de diagnostic de niveau 2, son jugement professionnel ainsi que l’application de procédures de travail préétablies. Le technicien de bureau fournit des instructions permettant d’identifier, de rechercher et de résoudre les problèmes techniques. De plus, il assure le suivi et la surveillance des incidents et des demandes afin de garantir une résolution rapide. Il doit posséder d’excellentes compétences en communication, tant à l’écrit qu’à l’oral.

Responsabilités

Servir de point de contact unique de niveau I et II pour toutes les demandes et tous les incidents des utilisateurs.
Diriger les initiatives assignées par la direction.
Posséder la capacité de diagnostiquer et de résoudre des incidents de niveau 2.
Assurer l’entière responsabilité des billets (tickets) tout au long de leur cycle de vie.
Fournir une résolution dès le premier appel ou effectuer le triage de tous les appels.
Veiller à ce qu’un billet soit créé de façon rapide et précise pour chaque appel et/ou événement signalé.
Vérifier les coordonnées de l’utilisateur et les informations sur les actifs, catégoriser correctement le billet et y consigner une description complète de l’événement.
Utiliser la base de connaissances et les autres documents de soutien pour identifier, isoler, diagnostiquer et résoudre les problèmes techniques des utilisateurs finaux, tout en fournissant les renseignements et mises à jour demandés.
Documenter toutes les étapes de dépannage effectuées ainsi que, le cas échéant, la solution appliquée.
Transférer les billets au groupe de soutien approprié, au besoin, au moyen d’un transfert assisté (« warm transfer »).
Si une demande de soutien ne peut être résolue rapidement, ou si l’équipe ne dispose pas des autorisations ou des accès nécessaires pour résoudre correctement l’incident ou la demande de service, le dossier doit être transmis au groupe de soutien approprié.
Déterminer s’il existe des points communs parmi les billets générés afin de déceler des problèmes récurrents.

Échelle Salariale

Le taux pour ce poste se situe entre 18.75$ et 25.00$ de l'heure, à moins que le salaire minimum local ne soit plus élevé. Les facteurs susceptibles d'influencer le salaire de départ dans cette fourchette comprennent la géographie/le marché, les compétences, l'éducation, l'expérience et d'autres qualifications du candidat retenu.

Cette rémunération est exacte à la date de cette publication. L'entreprise se réserve le droit de modifier ces informations à tout moment, avec ou sans préavis, sous réserve de la législation applicable.

CompucomStaffing™, une division de CompuCom® Systems, Inc., souscrit au principe de l'égalité d'accès à l'emploi. Nous fournissons des services et des solutions de dotation en TI aux entreprises du classement Fortune 1000 ainsi qu'aux petites et moyennes entreprises. Pour plus d'informations, visitez www.compucom.com.

Accessibilité : Compucom accueille favorablement et encourage les candidatures de personnes vivant avec un handicap. Des mesures d'adaptation sont offertes sur demande aux candidats participant au processus de sélection. Si vous avez besoin d'une mesure d'adaptation liée à un handicap pendant le processus de recrutement, veuillez en informer Compucom. Compucom consultera tous les candidats qui en font la demande afin de s'assurer que les mesures fournies tiennent compte de leurs besoins individuels en matière d'accessibilité.

Poste vacant existant: Cette offre d'emploi concerne un poste vacant existant.

Utilisation de l'IA: Veuillez noter que l'intelligence artificielle (IA) peut être utilisée pour filtrer, évaluer ou sélectionner les candidats pour ce poste.

Avis concernant les entrevues vidéo avec caméra activée: Les candidats sélectionnés pour une entrevue devront participer à une entrevue vidéo en direct avec caméra activée aux fins de vérification de l’identité et d’évaluation. Les entrevues pourront être enregistrées lorsque la loi l’autorise. La participation à ces entrevues et le consentement à tout enregistrement applicable sont requis pour poursuivre le processus d’embauche. Le refus de participer à une entrevue avec caméra activée lorsque celle-ci est requise peut entraîner le retrait de la candidature du processus de selection.

#INDCCGen

On-Camera Video Interview Notice

Candidates selected to interview must participate in live, on-camera video interviews for identity verification and assessment purposes. Interviews will be recorded where permitted by law. Participation and consent to applicable recording requirements are required to continue in the hiring process. Failure to participate in required on-camera interviews may result in removal from further consideration for employment.

Apply About employer

More about this job

Responsibilities

Provide Tier 1 and Tier 2 technical support for software, hardware, and network issues for end users. Manage the full lifecycle of support tickets, ensuring accurate documentation and timely resolution or escalation.

Requirements

Candidates must have Tier 2 diagnostic experience and excellent written and verbal communication skills. Proficiency in troubleshooting technical problems and utilizing knowledge bases to resolve incidents is required.

Skills

Tier 2 Technical Support
Hardware Troubleshooting
Software Troubleshooting
Network Assistance
Incident Management
Ticket Lifecycle Management
Bilingual Communication
Diagnostic Skills
End User Support
Triage

Visa sponsorship

Not detected in the job text

Keywords

Desktop Support
Tier 2 Support
IT Service Management
Incident Management
Hardware Support
Software Support
Network Support
Ticketing Systems
Knowledge Base
Technical Troubleshooting
End User Support
Bilingual
Montreal
IT Staffing

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