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Added 1 day ago
H
IT Project Manager
HrBrain
Featured · Posted directly by employer
Waterloo, ON
- $70 CAD / hour
- Contract
Support the end-to-end technology delivery of the MPW Replatform project, translating project priorities into executable plans, milestones, dependencies, and measurable outcomes.
Added just now
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Senior Manager, Initiatives & Implementation Business Financial Services
RBC
Halifax, NS
- Full-time
Manage regional Reward & Recognition budget and program based on YOY spend.
Added 13 mins ago
DO
Executive Assistant
Department of Energy and Economic Diversification
Perth South, ON
- Full-time
…Diversification (DEED), your work will help drive innovation, support local businesses, and position WA on the global stage. If you're ready to make a real impact - this is where your next…
Added 14 mins ago
GO
Client Service Officer A
Government of Newfoundland and Labrador
NL · Newfoundland and Labrador, Canada
- $31.37 to $34.89 CAD / hour
- Full-time
The Income Support Program provides basic financial benefits and other services to eligible low-income individuals and families to assist in meeting daily living expenses. The Income…
Added 14 mins ago
GO
Senior Systems Analyst (Power Platform Developer)
Government of Newfoundland and Labrador
St. John's, NL
- $41.97 to $49.45 CAD / hour
- Full-time
Reporting to the Design & Delivery Manager (DevOps), the Senior Systems Analyst will work within a fast-paced, dynamic environment in designing, developing, implementing, and maintaining…
Added 14 mins ago
HH
Moncton PACS Administrator (N-B) PCN 1000053
Horizon Health Network
Moncton, NB · Greater Moncton Metropolitan Area
- Full-time
…of 6 years. You are a graduate of a Radiological Technology Program and registered with the New Brunswick Regulatory College of Medical Radiation Technologists OR a university degree in…
Added 14 mins ago
HH
Saint John Registered Nurse Class D (RNCD) - Nurse Practitioner PCN 1258822
Horizon Health Network
Saint John, NB
- Part-time
Support program planning, quality improvement initiatives, outcome measurement, and strategic program development.
Added 14 mins ago
PH
Community Resource Connector C&W
Provincial Health Services Authority
Vancouver, BC
- Full-time
…Resource Connector works under the general direction of the Program Manager as part of a multidisciplinary mental health and substance use team to provide a defined range of mental health…
Added 14 mins ago
PH
Social Worker BSW
Provincial Health Services Authority
Vancouver, BC
- Full-time
The Social Worker I (BSW) reports operationally to the Program Manager/Director or Social Worker III and is under the general supervision of the Social Work III/Professional Practice Leader…
Added 14 mins ago
Care Team Assistant- 7B Inpatient Medicine Unit
Nova Scotia Health and IWK Health
Halifax, NS
Reporting to the Health Services Manager and working under the supervision or direction of regulated health professionals, the Care Team Assistant provides direct, hands-on care based on…
Added 14 mins ago
Occupational Therapist - Rehabilitation Services
Nova Scotia Health and IWK Health
Shelburne, NS
The Occupational Therapist works under the supervision of the Manager of Rehabilitation Services. The Occupational Therapist (OT) works in collaboration with the client, caregivers and…
Added 14 mins ago
Clinical Manager, Pediatric Critical Care
Nova Scotia Health and IWK Health
Halifax, NS
Reporting to the Director, Children’s Medical, Critical Care, and Rehabilitation Services, the Manager is responsible for the planning, coordination, evaluation, and improvement of patient-…
Added 44 mins ago
HG
Subcontracts Manager
Hypertec Group
Montreal, QC · Saint-Laurent, QC
- Full-time
Hypertec is seeking a Subcontracts Manager to join our Supply Chain team in Montreal. If you are motivated, collaborative, and aligned with our values, we would love to hear from you.
Added 44 mins ago
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Account Support Representative Associate/Associé(e) représentant(e) au soutien des comptes.
Compucom
Toronto, ON
- Full-time
The Account Support Rep Associate is an entry-level position and will provide day-to-day account interaction and order processing services for the customer. The role manages account…
Added 1 hour ago
RM
Clinical Nurse Specialist Navigator
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
…operations of Patient Flow and the Ross Memorial Hospital to Home program. This role acts as a liaison between frontline team members and leadership, and is responsible for administrative…
Added 1 hour ago
Registered Pharmacy Technician - Pharmacy Services
Nova Scotia Health and IWK Health
Lunenburg, NS · Bridgewater, NS
Reporting to the Pharmacy Manager/Operations Manager, the Registered Pharmacy Technician participates in the provision of safe, competent, patient or family centered ethical care, ensuring…
Added 1 hour ago
MD
Financial Management Analyst - Management Analyst 4
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Provide fiscal leadership and long-range financial planning for the MCH Section so that state and federal resources support program goals and comply with applicable requirements. Bring…
Added 1 hour ago
MS
Contracts-Subcontracts Specialist
MDA Space
Sainte-Anne-de-Bellevue, QC
- Full-time
Act as the day to day advisor to the Business Development and Program Management team on contractual matters related to commercial transactions applicable to the Satellite Systems business…
Added 1 hour ago
MS
Capture Manager – Payload
MDA Space
Sainte-Anne-de-Bellevue, QC
- Full-time
The Capture Manager’s primary focus is to accomplish key activities related to the front end of the business. The main objectives are to provide leadership in new business capture…
Added 1 hour ago
F
Stations Project Manager (Mechanical & Electrical)
FlatironDragados
Whitby, ON
- Full-time
…resilient communities ? As a Mechanical & Electrical Project Manager, you will be at the forefront of driving success and ensure seamless execution of the project's contractual requirements…
Added 1 hour ago
IR
Administrative Assistant, RAAM Clinic
Interlake-Eastern Regional Health Authority
Selkirk, MB
- Internship
Under the direction of the Clinical Team Manager – Mental Health and Addictions the Administrative Assistant – RAAM Clinic is responsible for providing administrative/clerical/reception…
Added 1 hour ago
MS
Project Lead - Digital Analog PCB Design
MDA Space
Sainte-Anne-de-Bellevue, QC
- Full-time
Report on staffing levels to program manager.
Added 1 hour ago
MS
Structural Analyst specialized in Electronic Packaging
MDA Space
Sainte-Anne-de-Bellevue, QC
- Full-time
Bilingualism, French and English (Work on contracts written in English for customers outside Quebec. Contact with financial directors and contracts manager at head office in Ontario).
Added 1 hour ago
MS
Internal Communications Manager – Corporate Communications
MDA Space
Brampton, ON
- Full-time
We are looking for an out‑of‑this‑world Internal Communications Manager to elevate the voice of MDA Space from within. In this role, you will partner strategically with Human Resources (HR)…
Added 1 hour ago
MS
Business Operations manager-AI program manager
MDA Space
Sainte-Anne-de-Bellevue, QC
- Full-time
We are looking for an AI Program Manager to join our satellite systems team at our Montreal office.
Added 1 hour ago
MC
Employment Services Client Success Manager
MCI Careers
Canada
- Full-time
…staffing industry? We’re seeking an experienced Client Success Manager to join our team and lead strategic initiatives that strengthen client relationships, drive revenue, and support…

Compucom

Account Support Representative Associate/Associé(e) représentant(e) au soutien des comptes.

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 9, 2026
Posting language: English · French
Posted: Nov 9, 2026

Original job description

English section of this bilingual listing.

The ideal candidate is an analytical individual with great attention to detail and an ability to communicate difficult information in a neutral and professional manner.

This role is primarily remote, with 1 day/week onsite in the office and periodic requirements for in-person attendance at meetings, training sessions, and team events.

Responsibilities

Order processing for assigned accounts to include reviewing accuracy and ensuring all required documentation is provided.
Manage Salesforce queue for assigned team and reassign more complex cases to more senior Account Support Reps.
Request SKU creation and provide constant maintenance on Special Pricing SKUs to ensure cost is updated and reflecting correctly in customer portals.
Handle RMA and CRB requests from start to finish, ensuring all actions are properly taken and following up on completion.
Respond to basic customer inquiries such as ETA requests, invoice copy delivery, and shipment tracking information.
Provide open order management for various order issues such as ensuring orders are not stuck on hold, confirming POs are being cut to vendors and ETAs are not past due, and requesting order closure from procurement for orders that have been invoiced by vendors.
Assist with Marketplace Portal set up and continuous maintenance per customer requirements.
Maintain constant communication with the account team and other ASRs as needed to ensure smooth flow of end-to-end customer operations.
Manage incoming/outgoing calls as per customer specific or team requirements.
Provide quotes directly to customers or account teams for EUC equipment, identifying upselling opportunities for the items that are being quoted.
Other projects and assignments may result and be assigned to accommodate the changing needs of the department and the company.

Skills & Qualifications

Basic Qualifications:

Bachelor’s Degree or equivalent experience in Business Administration, Purchasing or related field.
0 - 2 years of related experience.
Excellent administrative, organizational, and communication skills.
Strong analytical skills and attention to detail.
Ability to operate under pressure managing multiple account and demanding situations.
Ability to manage multiple priorities in an effective manager.
Proficiency in Excel, PowerPoint, and other Microsoft Office applications.
Comprehensive spoken and written English.
Comprehensive spoken and written French if applicable.

Preferred Qualifications:

Experience in product support industry.
Experience in sales operations.
Proven experience delivery quantitative metrics in a business context.
Basic knowledge of Salesforce.com or similar CRM system.

Other Compensation

This position is also eligible for incentive compensation in accordance with the terms of the applicable Company plan.

Benefits

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, Defined Contribution Pension, and Registered Retirement plans, among others.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Expiration Date

This posting is anticipated to remain open until November 10 2026

Equal Employment Opportunity: Compucom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by law.

Accessibility: Compucom welcomes and encourages applications from candidates with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require disability-related accommodation during the recruitment process, please advise Compucom. Compucom will consult with all applicants who request disability-related accommodation during the recruitment process to ensure that the accommodation provided takes into account the applicant's individual accessibility needs.

Existing Vacancy

This posting is for an existing vacancy.

AI Usage

Artificial intelligence (AI) will not be used to screen, assess or select applicants for this position.

On-Camera Video Interview Notice

Candidates selected to interview must participate in live, on-camera video interviews for identity verification and assessment purposes. Interviews will be recorded where permitted by law. Participation and consent to applicable recording requirements are required to continue in the hiring process. Failure to participate in required on-camera interviews may result in removal from further consideration for employment.

Read the full bilingual original

Job Description

The Account Support Rep Associate is an entry-level position and will provide day-to-day account interaction and order processing services for the customer. The role manages account operations for specific accounts including the executive of product and service contract provisions. The Account Support Rep Associate will act as a focal point and monitor customer problems and orders to ensure they are handled as effectively and efficiently as possible.

The ideal candidate is an analytical individual with great attention to detail and an ability to communicate difficult information in a neutral and professional manner.

This role is primarily remote, with 1 day/week onsite in the office and periodic requirements for in-person attendance at meetings, training sessions, and team events.

Responsibilities

Order processing for assigned accounts to include reviewing accuracy and ensuring all required documentation is provided.
Manage Salesforce queue for assigned team and reassign more complex cases to more senior Account Support Reps.
Request SKU creation and provide constant maintenance on Special Pricing SKUs to ensure cost is updated and reflecting correctly in customer portals.
Handle RMA and CRB requests from start to finish, ensuring all actions are properly taken and following up on completion.
Respond to basic customer inquiries such as ETA requests, invoice copy delivery, and shipment tracking information.
Provide open order management for various order issues such as ensuring orders are not stuck on hold, confirming POs are being cut to vendors and ETAs are not past due, and requesting order closure from procurement for orders that have been invoiced by vendors.
Assist with Marketplace Portal set up and continuous maintenance per customer requirements.
Maintain constant communication with the account team and other ASRs as needed to ensure smooth flow of end-to-end customer operations.
Manage incoming/outgoing calls as per customer specific or team requirements.
Provide quotes directly to customers or account teams for EUC equipment, identifying upselling opportunities for the items that are being quoted.
Other projects and assignments may result and be assigned to accommodate the changing needs of the department and the company.

Skills & Qualifications

Basic Qualifications:

Bachelor’s Degree or equivalent experience in Business Administration, Purchasing or related field.
0 - 2 years of related experience.
Excellent administrative, organizational, and communication skills.
Strong analytical skills and attention to detail.
Ability to operate under pressure managing multiple account and demanding situations.
Ability to manage multiple priorities in an effective manager.
Proficiency in Excel, PowerPoint, and other Microsoft Office applications.
Comprehensive spoken and written English.
Comprehensive spoken and written French if applicable.

Preferred Qualifications:

Experience in product support industry.
Experience in sales operations.
Proven experience delivery quantitative metrics in a business context.
Basic knowledge of Salesforce.com or similar CRM system.

Wage Range

The annual starting salary for this position is between $44,250 – $59,000 annually. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Other Compensation

This position is also eligible for incentive compensation in accordance with the terms of the applicable Company plan.

Benefits

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, Defined Contribution Pension, and Registered Retirement plans, among others.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Expiration Date

This posting is anticipated to remain open until November 10 2026

Equal Employment Opportunity: Compucom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by law.

Accessibility: Compucom welcomes and encourages applications from candidates with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require disability-related accommodation during the recruitment process, please advise Compucom. Compucom will consult with all applicants who request disability-related accommodation during the recruitment process to ensure that the accommodation provided takes into account the applicant's individual accessibility needs.

Existing Vacancy

This posting is for an existing vacancy.

AI Usage

Artificial intelligence (AI) will not be used to screen, assess or select applicants for this position.

FRENCH

Description Du Poste

L’Associé(e) au soutien des comptes est un poste de niveau débutant qui fournit des services quotidiens de gestion des comptes et de traitement des commandes pour les clients. Cette personne assure les opérations liées à des comptes précis, y compris l’exécution des dispositions prévues aux contrats de produits et de services. L’Associé(e) au soutien des comptes agit à titre de point de contact principal et assure le suivi des problèmes et des commandes des clients afin de veiller à ce qu’ils soient traités de la manière la plus efficace et efficiente possible.

La personne idéale possède un esprit analytique, un grand souci du détail et la capacité de communiquer des informations complexes de façon neutre, professionnelle et objective.

Responsabilités

Traiter les commandes des comptes attribués, notamment en vérifiant leur exactitude et en s’assurant que toute la documentation requise est fournie.
Gérer la file d’attente Salesforce de l’équipe assignée et réattribuer les dossiers plus complexes aux représentants au soutien des comptes plus expérimentés.
Demander la création de codes SKU et assurer la mise à jour continue des SKU à tarification spéciale afin que les coûts soient exacts et correctement reflétés dans les portails clients.
Gérer les demandes de RMA (autorisation de retour de marchandandise) et de CRB du début à la fin, en veillant à ce que toutes les mesures nécessaires soient prises et en assurant le suivi jusqu’à leur résolution.
Répondre aux demandes de base des clients, telles que les requêtes concernant les dates de livraison prévues (ETA), l’envoi de copies de factures et les renseignements de suivi des expéditions.
Assurer la gestion des commandes ouvertes en résolvant divers problèmes, notamment en veillant à ce que les commandes ne demeurent pas en attente, en confirmant l’émission des bons de commande aux fournisseurs, en s’assurant que les dates de livraison prévues ne sont pas échues et en demandant la fermeture des commandes auprès de l’approvisionnement lorsque celles-ci ont été facturées par les fournisseurs.
Participer à la mise en place des portails Marketplace et en assurer la maintenance continue conformément aux exigences des clients.
Maintenir une communication constante avec l’équipe de comptes et les autres représentants au soutien des comptes, au besoin, afin d’assurer le bon déroulement des opérations clients de bout en bout.
Gérer les appels entrants et sortants selon les exigences particulières des clients ou de l’équipe.
Fournir des soumissions directement aux clients ou aux équipes de comptes pour l’équipement informatique destiné à l’utilisateur final (EUC), tout en repérant les occasions de vente additionnelle liées aux produits faisant l’objet de la soumission.
Assumer toute autre tâche, tout projet ou tout mandat pouvant être confié afin de répondre à l’évolution des besoins du service et de l’entreprise.

Compétences Et Qualifications

Qualifications de base :

Baccalauréat en administration des affaires, en approvisionnement ou dans un domaine connexe, ou combinaison équivalente de formation et d’expérience.
De 0 à 2 ans d’expérience pertinente.
Excellentes aptitudes administratives, organisationnelles et communicationnelles.
Solides capacités d’analyse et grand souci du détail.
Capacité à travailler sous pression tout en gérant plusieurs comptes et des situations exigeantes.
Capacité à gérer efficacement plusieurs priorités simultanément.
Maîtrise d’Excel, de PowerPoint et des autres applications de la suite Microsoft Office.
Excellente maîtrise de l’anglais, tant à l’oral qu’à l’écrit.
Excellente maîtrise du français, tant à l’oral qu’à l’écrit, lorsque requis.

Qualifications souhaitées :

Expérience dans le secteur du soutien aux produits.
Expérience en opérations des ventes.
Expérience démontrée dans l’atteinte et la livraison d’indicateurs quantitatifs de rendement dans un contexte d’affaires.
Connaissance de base de Salesforce.com ou d’un système de gestion de la relation client (CRM) similaire.

Échelle salariale : Le salaire annuel initial pour ce poste se situe entre 44,250 $ et 59,000$. Les facteurs pouvant influencer le salaire de base à l'intérieur de cette fourchette incluent la zone géographique/le marché, les compétences, la scolarité, l'expérience et d'autres qualifications du candidat retenu.

Autres forms de rémunération :Ce poste est également admissible à une rémunération incitative conformément aux conditions du régime applicable de la Société.

Avantages sociaux : La Société offre les avantages suivants pour ce poste, sous réserve des conditions d'admissibilité applicables : assurance médicale, assurance dentaire, assurance de la vue, assurance vie, assurance DMA (décès et mutilation accidentels), régimes d'invalidité, programme d'aide aux employés (PAE), régime de retraite à cotisations déterminées et régimes d'épargne-retraite enregistrés, entre autres.

Les informations relatives à la rémunération et aux avantages sociaux sont exactes à la date de publication. La Société se réserve le droit de modifier ces informations en tout temps, avec ou sans préavis, sous réserve des lois applicables.

Date D'échéance

Ce poste devrait rester ouvert jusqu'au 10 novembre 2026

Égalité d'accès à l'emploi : Compucom s'engage à offrir l'égalité des chances dans toutes ses pratiques d'emploi. Tous les candidats qualifiés seront considérés pour un emploi sans égard à la race, la couleur, la religion, le sexe, l'origine nationale, l'âge, le handicap, le statut de vétéran protégé ou toute autre caractéristique protégée par la loi.

Accessibilité : Compucom accueille et encourage les candidatures de personnes handicapées. Des mesures d'adaptation sont disponibles sur demande pour les candidats participant au processus de sélection. Si vous avez besoin d'un accommodement lié à un handicap pendant le processus de recrutement, veuillez en informer Compucom. Compucom consultera tous les candidats qui demandent un tel accommodement afin de s'assurer que les mesures fournies tiennent compte de leurs besoins spécifiques en matière d'accessibilité.

Poste vacant : Cet affichage concerne un poste actuellement vacant.

Utilisation De L'IA

L'intelligence artificielle (IA) ne sera pas utilisée pour filtrer, évaluer ou sélectionner les candidats pour ce poste.

Avis concernant les entrevues vidéo avec caméra activée : Les candidats sélectionnés pour une entrevue devront participer à une entrevue vidéo en direct avec caméra activée aux fins de vérification de l’identité et d’évaluation. Les entrevues pourront être enregistrées lorsque la loi l’autorise. La participation à ces entrevues et le consentement à tout enregistrement applicable sont requis pour poursuivre le processus d’embauche. Le refus de participer à une entrevue avec caméra activée lorsque celle-ci est requise peut entraîner le retrait de la candidature du processus de selection.

On-Camera Video Interview Notice

Candidates selected to interview must participate in live, on-camera video interviews for identity verification and assessment purposes. Interviews will be recorded where permitted by law. Participation and consent to applicable recording requirements are required to continue in the hiring process. Failure to participate in required on-camera interviews may result in removal from further consideration for employment.

Apply About employer

More about this job

Responsibilities

Process and manage customer orders, account cases, special pricing SKUs, returns, open orders, portal setup, and basic customer inquiries. Coordinate with account teams and customers, manage calls, and prepare equipment quotes while identifying upselling opportunities.

Requirements

A bachelor's degree in business administration, purchasing, or a related field, or equivalent experience, is required, along with 0–2 years of related experience. Candidates should have strong administrative, organizational, analytical, and communication skills; attention to detail; proficiency with Microsoft Office; and comprehensive spoken and written English, with French where applicable.

Skills

Order Processing
Account Operations
Salesforce
Customer Service
Case Management
Special Pricing Maintenance
Return Merchandise Authorization (RMA) Processing
Open Order Management
Marketplace Portal Maintenance
Quotation Preparation
Upselling
Analytical Skills
Attention to Detail
Communication
Microsoft Excel
Microsoft PowerPoint

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Accidental Death and Dismemberment Insurance
Disability Plans
Employee Assistance Program
Defined Contribution Pension
Registered Retirement Plans

Visa sponsorship

Not detected in the job text

Keywords

Account Support
Account Operations
Order Processing
Salesforce
Customer Service
Case Management
SKU Creation
Special Pricing
RMA
CRB
Open Order Management
Purchase Orders
Procurement
Marketplace Portals
Sales Operations
Quotations
End-User Computing Equipment
Upselling
Microsoft Excel
Microsoft PowerPoint
Microsoft Office
CRM
Customer Inquiries
Shipment Tracking
Invoice Management

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