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Added 1 day ago
H
IT Project Manager
HrBrain
Featured · Posted directly by employer
Waterloo, ON
- $70 CAD / hour
- Contract
Manage project scope, schedule, resources, dependencies, risks, issues, assumptions, and deliverables.
Added 15 mins ago
DO
Executive Assistant
Department of Energy and Economic Diversification
Perth South, ON
- Full-time
…provide high-level executive and administrative support to a senior executive in a fast-paced and dynamic environment. Working closely with the Deputy Director General and the Director,…
Added 15 mins ago
TC
Assessment Manager (EU / NA)
Trindent Consulting
Canada
- Full-time
Trindent Consulting is a global management consulting firm that specializes in technical augmentation in the energy sector, specifically downstream oil & gas and large energy users. We are…
Added 15 mins ago
GO
Senior Systems Analyst (Power Platform Developer)
Government of Newfoundland and Labrador
St. John's, NL
- $41.97 to $49.45 CAD / hour
- Full-time
Reporting to the Design & Delivery Manager (DevOps), the Senior Systems Analyst will work within a fast-paced, dynamic environment in designing, developing, implementing, and maintaining…
Added 45 mins ago
C
Account Support Representative Associate/Associé(e) représentant(e) au soutien des comptes.
Compucom
Toronto, ON
- Full-time
Provide open order management for various order issues such as ensuring orders are not stuck on hold, confirming POs are being cut to vendors and ETAs are not past due, and requesting order…
Added 1 hour ago
MS
Senior Finance Manager, Accounting and External Reporting (can be Full Time OR 2 Year contract)
MDA Space
Brampton, ON
- Full-time
As part of the Corporate Finance team, the Senior Finance Manager, Accounting and External Reporting leads all aspects of corporate consolidations process, corporate accounting and external…
Added 1 hour ago
TA
Senior Maintenance Manager-FR
Top Aces
Saguenay, QC
- Full-time
The Senior Maintenance Manager leads the execution of maintenance activities supporting all Canadian Programs across all Canadian bases and deployed environments. Reporting to the Sr DOM–…
Added 2 hours ago
M
Senior Manager / Manager, Recovery & Restructuring (Full Time)
MNP
Montreal, QC
- Full-time
Make an impact with our Recovery & Restructuring team as a Manager. This diverse team of professionals assists lenders and debtors with managing challenging financial situations. As a…
Added 3 hours ago
Senior Analyst - Product and Industry Practice
Altimetrik
Vancouver, BC
Manager - Program Management, with Finance domain having 6-11 years of experience as a Product Owner and Product Manager.
Added 4 hours ago
KC
HR and Operational Excellence Manager
KAD Consulting Services
Calgary, AB
- Contract
Loves digging into complex people, management, performance, and operational challenges to uncover underlying problems.
Added 6 hours ago
CC
Inventory Specialist
CareRx Corporation
Burnaby, BC
- $19 to $21 CAD / hour
- Full-time
The Inventory Specialist will be reporting to the Pharmacy Manager. The position is responsible for supporting the pharmacy's service offering by ensuring safe and efficient ordering,…
Added 6 hours ago
MC
Project Manager
MatchBox Consulting Group
Vancouver, BC
- Contract
Reviewing project schedules with the Senior Project Manager, and all stakeholders that will be affected by project activities
Added 6 hours ago
CO
Coordinator, Special Projects
City of Brampton
Brampton, ON
- Full-time
Reporting to the Senior Manager, Community Safety & Well Being, the Coordinator will be responsible for on-site engagement, coordination, data collection, and risk identification at…
Added 7 hours ago
UO
Manager, Accreditation Pharm D and Graduate Studies
University of Ottawa
Ottawa, ON · Roger Guindon Hall
- Full-time
Support management of the various risks (strategic, financial, human resources, IT and operational) and track preventive and corrective measures developed by the respective teams for the…
Added 7 hours ago
B
Mortgage Specialist
BMO
Vaughan, ON
- Full-time
Addresses customer service issues according to established parameters, escalating persistent or complex matters to more senior staff or other departments for resolution.
Added 7 hours ago
SH
Experienced Sales Manager in home health care setting.
Senior Helpers Calgary
Calgary, AB
- Part-time
A leading international senior home care company is seeking a dynamic leader to run our Calgary operation. The Marketing, Digital & Sales Manager is responsible for maintaining and…
Added 7 hours ago
Manager, Fire Prevention and Preparedness
Toronto Community Housing or Toronto Seniors Housing
Toronto, ON
Reporting to the Director, Emergency Response & Compliance, the Manager, Fire Prevention and Preparedness will support the advancement of a proactive fire safety culture at TCHC. The…
Added 9 hours ago
WT
Senior Project Manager - Project Delivery
Waterfront Toronto
Toronto, ON
- $110,000 to $125,000 CAD / year
- Full-time
Collaborate with the Project Director to establish strategic direction for all projects and identify critical issues needing senior management decisions and input.
Added 10 hours ago
C
Operations Supervisor - Security Systems
Convergint
Burnaby, BC · CA BC Burnaby
- Full-time
Supervises colleagues (typically Project Manager & Project Coordinators) in a manner that maintains morale, skills proficiency and productivity. Recruit and hire team members as required in…
Added 10 hours ago
CF
Senior Manager, MFS
Canadian Forces Morale and Welfare Services (CFMWS)
Cold Lake, AB
- Full-time
The Senior Manager, Military Family Services will plan, oversee, manage, assess and implement the delivery of Military Family Services Program (MFSP) and will provide advice and guidance on…
Added 11 hours ago
CC
Plant Production Manager
Clearly Canadian
Ottawa, ON
- Full-time
Role Description The Plant Production Manager is a full-time, on-site role based in Marchand, MB, responsible for overseeing daily production operations at the manufacturing facility. This…
Added 11 hours ago
C
Manager, Engineering
Cvent
Fredericton, NB
- Full-time
…in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and…
Added 11 hours ago
CM
Human Resources Manager
Canadian Mental Health Association
Kenora, ON
- Full-time
Support agency on discipline issues by helping Team Leads in creating performance management plans, reviewing performance and coaching history, investigating, and recommending disciplinary…
Added 13 hours ago
A
Senior Software Engineer, Java - 12 Month Contract
Aviso
Vancouver, BC
- Full-time
Reporting to the Manager, Software Engineering, the Senior Software Engineer leads the development of software modules and ensures adherence to engineering standards and best practices.…
Added 14 hours ago
BT
Senior Manager, Indirect Tax
Baker Tilly Canada
Vancouver, BC
- Full-time
We are seeking a Senior Manager or Director, Indirect Tax to join our growing Tax practice in Toronto or Vancouver. This is a leadership role focused on indirect tax advisory, compliance,…
Added 14 hours ago
M
Department Manager, Member Experience
MEC
Vancouver, BC
- $56,000 to $69,900 CAD / year
- Full-time
Reporting to the General Manager, you lead and develop frontline teams, strengthen community connections, and ensure consistent execution of service and operational standards. You are…

Compucom

Account Support Representative Associate/Associé(e) représentant(e) au soutien des comptes.

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 9, 2026
Posting language: English · French
Posted: Nov 9, 2026

Original job description

English section of this bilingual listing.

The ideal candidate is an analytical individual with great attention to detail and an ability to communicate difficult information in a neutral and professional manner.

This role is primarily remote, with 1 day/week onsite in the office and periodic requirements for in-person attendance at meetings, training sessions, and team events.

Responsibilities

Order processing for assigned accounts to include reviewing accuracy and ensuring all required documentation is provided.
Manage Salesforce queue for assigned team and reassign more complex cases to more senior Account Support Reps.
Request SKU creation and provide constant maintenance on Special Pricing SKUs to ensure cost is updated and reflecting correctly in customer portals.
Handle RMA and CRB requests from start to finish, ensuring all actions are properly taken and following up on completion.
Respond to basic customer inquiries such as ETA requests, invoice copy delivery, and shipment tracking information.
Provide open order management for various order issues such as ensuring orders are not stuck on hold, confirming POs are being cut to vendors and ETAs are not past due, and requesting order closure from procurement for orders that have been invoiced by vendors.
Assist with Marketplace Portal set up and continuous maintenance per customer requirements.
Maintain constant communication with the account team and other ASRs as needed to ensure smooth flow of end-to-end customer operations.
Manage incoming/outgoing calls as per customer specific or team requirements.
Provide quotes directly to customers or account teams for EUC equipment, identifying upselling opportunities for the items that are being quoted.
Other projects and assignments may result and be assigned to accommodate the changing needs of the department and the company.

Skills & Qualifications

Basic Qualifications:

Bachelor’s Degree or equivalent experience in Business Administration, Purchasing or related field.
0 - 2 years of related experience.
Excellent administrative, organizational, and communication skills.
Strong analytical skills and attention to detail.
Ability to operate under pressure managing multiple account and demanding situations.
Ability to manage multiple priorities in an effective manager.
Proficiency in Excel, PowerPoint, and other Microsoft Office applications.
Comprehensive spoken and written English.
Comprehensive spoken and written French if applicable.

Preferred Qualifications:

Experience in product support industry.
Experience in sales operations.
Proven experience delivery quantitative metrics in a business context.
Basic knowledge of Salesforce.com or similar CRM system.

Other Compensation

This position is also eligible for incentive compensation in accordance with the terms of the applicable Company plan.

Benefits

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, Defined Contribution Pension, and Registered Retirement plans, among others.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Expiration Date

This posting is anticipated to remain open until November 10 2026

Equal Employment Opportunity: Compucom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by law.

Accessibility: Compucom welcomes and encourages applications from candidates with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require disability-related accommodation during the recruitment process, please advise Compucom. Compucom will consult with all applicants who request disability-related accommodation during the recruitment process to ensure that the accommodation provided takes into account the applicant's individual accessibility needs.

Existing Vacancy

This posting is for an existing vacancy.

AI Usage

Artificial intelligence (AI) will not be used to screen, assess or select applicants for this position.

On-Camera Video Interview Notice

Candidates selected to interview must participate in live, on-camera video interviews for identity verification and assessment purposes. Interviews will be recorded where permitted by law. Participation and consent to applicable recording requirements are required to continue in the hiring process. Failure to participate in required on-camera interviews may result in removal from further consideration for employment.

Read the full bilingual original

Job Description

The Account Support Rep Associate is an entry-level position and will provide day-to-day account interaction and order processing services for the customer. The role manages account operations for specific accounts including the executive of product and service contract provisions. The Account Support Rep Associate will act as a focal point and monitor customer problems and orders to ensure they are handled as effectively and efficiently as possible.

The ideal candidate is an analytical individual with great attention to detail and an ability to communicate difficult information in a neutral and professional manner.

This role is primarily remote, with 1 day/week onsite in the office and periodic requirements for in-person attendance at meetings, training sessions, and team events.

Responsibilities

Order processing for assigned accounts to include reviewing accuracy and ensuring all required documentation is provided.
Manage Salesforce queue for assigned team and reassign more complex cases to more senior Account Support Reps.
Request SKU creation and provide constant maintenance on Special Pricing SKUs to ensure cost is updated and reflecting correctly in customer portals.
Handle RMA and CRB requests from start to finish, ensuring all actions are properly taken and following up on completion.
Respond to basic customer inquiries such as ETA requests, invoice copy delivery, and shipment tracking information.
Provide open order management for various order issues such as ensuring orders are not stuck on hold, confirming POs are being cut to vendors and ETAs are not past due, and requesting order closure from procurement for orders that have been invoiced by vendors.
Assist with Marketplace Portal set up and continuous maintenance per customer requirements.
Maintain constant communication with the account team and other ASRs as needed to ensure smooth flow of end-to-end customer operations.
Manage incoming/outgoing calls as per customer specific or team requirements.
Provide quotes directly to customers or account teams for EUC equipment, identifying upselling opportunities for the items that are being quoted.
Other projects and assignments may result and be assigned to accommodate the changing needs of the department and the company.

Skills & Qualifications

Basic Qualifications:

Bachelor’s Degree or equivalent experience in Business Administration, Purchasing or related field.
0 - 2 years of related experience.
Excellent administrative, organizational, and communication skills.
Strong analytical skills and attention to detail.
Ability to operate under pressure managing multiple account and demanding situations.
Ability to manage multiple priorities in an effective manager.
Proficiency in Excel, PowerPoint, and other Microsoft Office applications.
Comprehensive spoken and written English.
Comprehensive spoken and written French if applicable.

Preferred Qualifications:

Experience in product support industry.
Experience in sales operations.
Proven experience delivery quantitative metrics in a business context.
Basic knowledge of Salesforce.com or similar CRM system.

Wage Range

The annual starting salary for this position is between $44,250 – $59,000 annually. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Other Compensation

This position is also eligible for incentive compensation in accordance with the terms of the applicable Company plan.

Benefits

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, Defined Contribution Pension, and Registered Retirement plans, among others.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Expiration Date

This posting is anticipated to remain open until November 10 2026

Equal Employment Opportunity: Compucom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by law.

Accessibility: Compucom welcomes and encourages applications from candidates with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require disability-related accommodation during the recruitment process, please advise Compucom. Compucom will consult with all applicants who request disability-related accommodation during the recruitment process to ensure that the accommodation provided takes into account the applicant's individual accessibility needs.

Existing Vacancy

This posting is for an existing vacancy.

AI Usage

Artificial intelligence (AI) will not be used to screen, assess or select applicants for this position.

FRENCH

Description Du Poste

L’Associé(e) au soutien des comptes est un poste de niveau débutant qui fournit des services quotidiens de gestion des comptes et de traitement des commandes pour les clients. Cette personne assure les opérations liées à des comptes précis, y compris l’exécution des dispositions prévues aux contrats de produits et de services. L’Associé(e) au soutien des comptes agit à titre de point de contact principal et assure le suivi des problèmes et des commandes des clients afin de veiller à ce qu’ils soient traités de la manière la plus efficace et efficiente possible.

La personne idéale possède un esprit analytique, un grand souci du détail et la capacité de communiquer des informations complexes de façon neutre, professionnelle et objective.

Responsabilités

Traiter les commandes des comptes attribués, notamment en vérifiant leur exactitude et en s’assurant que toute la documentation requise est fournie.
Gérer la file d’attente Salesforce de l’équipe assignée et réattribuer les dossiers plus complexes aux représentants au soutien des comptes plus expérimentés.
Demander la création de codes SKU et assurer la mise à jour continue des SKU à tarification spéciale afin que les coûts soient exacts et correctement reflétés dans les portails clients.
Gérer les demandes de RMA (autorisation de retour de marchandandise) et de CRB du début à la fin, en veillant à ce que toutes les mesures nécessaires soient prises et en assurant le suivi jusqu’à leur résolution.
Répondre aux demandes de base des clients, telles que les requêtes concernant les dates de livraison prévues (ETA), l’envoi de copies de factures et les renseignements de suivi des expéditions.
Assurer la gestion des commandes ouvertes en résolvant divers problèmes, notamment en veillant à ce que les commandes ne demeurent pas en attente, en confirmant l’émission des bons de commande aux fournisseurs, en s’assurant que les dates de livraison prévues ne sont pas échues et en demandant la fermeture des commandes auprès de l’approvisionnement lorsque celles-ci ont été facturées par les fournisseurs.
Participer à la mise en place des portails Marketplace et en assurer la maintenance continue conformément aux exigences des clients.
Maintenir une communication constante avec l’équipe de comptes et les autres représentants au soutien des comptes, au besoin, afin d’assurer le bon déroulement des opérations clients de bout en bout.
Gérer les appels entrants et sortants selon les exigences particulières des clients ou de l’équipe.
Fournir des soumissions directement aux clients ou aux équipes de comptes pour l’équipement informatique destiné à l’utilisateur final (EUC), tout en repérant les occasions de vente additionnelle liées aux produits faisant l’objet de la soumission.
Assumer toute autre tâche, tout projet ou tout mandat pouvant être confié afin de répondre à l’évolution des besoins du service et de l’entreprise.

Compétences Et Qualifications

Qualifications de base :

Baccalauréat en administration des affaires, en approvisionnement ou dans un domaine connexe, ou combinaison équivalente de formation et d’expérience.
De 0 à 2 ans d’expérience pertinente.
Excellentes aptitudes administratives, organisationnelles et communicationnelles.
Solides capacités d’analyse et grand souci du détail.
Capacité à travailler sous pression tout en gérant plusieurs comptes et des situations exigeantes.
Capacité à gérer efficacement plusieurs priorités simultanément.
Maîtrise d’Excel, de PowerPoint et des autres applications de la suite Microsoft Office.
Excellente maîtrise de l’anglais, tant à l’oral qu’à l’écrit.
Excellente maîtrise du français, tant à l’oral qu’à l’écrit, lorsque requis.

Qualifications souhaitées :

Expérience dans le secteur du soutien aux produits.
Expérience en opérations des ventes.
Expérience démontrée dans l’atteinte et la livraison d’indicateurs quantitatifs de rendement dans un contexte d’affaires.
Connaissance de base de Salesforce.com ou d’un système de gestion de la relation client (CRM) similaire.

Échelle salariale : Le salaire annuel initial pour ce poste se situe entre 44,250 $ et 59,000$. Les facteurs pouvant influencer le salaire de base à l'intérieur de cette fourchette incluent la zone géographique/le marché, les compétences, la scolarité, l'expérience et d'autres qualifications du candidat retenu.

Autres forms de rémunération :Ce poste est également admissible à une rémunération incitative conformément aux conditions du régime applicable de la Société.

Avantages sociaux : La Société offre les avantages suivants pour ce poste, sous réserve des conditions d'admissibilité applicables : assurance médicale, assurance dentaire, assurance de la vue, assurance vie, assurance DMA (décès et mutilation accidentels), régimes d'invalidité, programme d'aide aux employés (PAE), régime de retraite à cotisations déterminées et régimes d'épargne-retraite enregistrés, entre autres.

Les informations relatives à la rémunération et aux avantages sociaux sont exactes à la date de publication. La Société se réserve le droit de modifier ces informations en tout temps, avec ou sans préavis, sous réserve des lois applicables.

Date D'échéance

Ce poste devrait rester ouvert jusqu'au 10 novembre 2026

Égalité d'accès à l'emploi : Compucom s'engage à offrir l'égalité des chances dans toutes ses pratiques d'emploi. Tous les candidats qualifiés seront considérés pour un emploi sans égard à la race, la couleur, la religion, le sexe, l'origine nationale, l'âge, le handicap, le statut de vétéran protégé ou toute autre caractéristique protégée par la loi.

Accessibilité : Compucom accueille et encourage les candidatures de personnes handicapées. Des mesures d'adaptation sont disponibles sur demande pour les candidats participant au processus de sélection. Si vous avez besoin d'un accommodement lié à un handicap pendant le processus de recrutement, veuillez en informer Compucom. Compucom consultera tous les candidats qui demandent un tel accommodement afin de s'assurer que les mesures fournies tiennent compte de leurs besoins spécifiques en matière d'accessibilité.

Poste vacant : Cet affichage concerne un poste actuellement vacant.

Utilisation De L'IA

L'intelligence artificielle (IA) ne sera pas utilisée pour filtrer, évaluer ou sélectionner les candidats pour ce poste.

Avis concernant les entrevues vidéo avec caméra activée : Les candidats sélectionnés pour une entrevue devront participer à une entrevue vidéo en direct avec caméra activée aux fins de vérification de l’identité et d’évaluation. Les entrevues pourront être enregistrées lorsque la loi l’autorise. La participation à ces entrevues et le consentement à tout enregistrement applicable sont requis pour poursuivre le processus d’embauche. Le refus de participer à une entrevue avec caméra activée lorsque celle-ci est requise peut entraîner le retrait de la candidature du processus de selection.

On-Camera Video Interview Notice

Candidates selected to interview must participate in live, on-camera video interviews for identity verification and assessment purposes. Interviews will be recorded where permitted by law. Participation and consent to applicable recording requirements are required to continue in the hiring process. Failure to participate in required on-camera interviews may result in removal from further consideration for employment.

Apply About employer

More about this job

Responsibilities

Process and manage customer orders, account cases, special pricing SKUs, returns, open orders, portal setup, and basic customer inquiries. Coordinate with account teams and customers, manage calls, and prepare equipment quotes while identifying upselling opportunities.

Requirements

A bachelor's degree in business administration, purchasing, or a related field, or equivalent experience, is required, along with 0–2 years of related experience. Candidates should have strong administrative, organizational, analytical, and communication skills; attention to detail; proficiency with Microsoft Office; and comprehensive spoken and written English, with French where applicable.

Skills

Order Processing
Account Operations
Salesforce
Customer Service
Case Management
Special Pricing Maintenance
Return Merchandise Authorization (RMA) Processing
Open Order Management
Marketplace Portal Maintenance
Quotation Preparation
Upselling
Analytical Skills
Attention to Detail
Communication
Microsoft Excel
Microsoft PowerPoint

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Accidental Death and Dismemberment Insurance
Disability Plans
Employee Assistance Program
Defined Contribution Pension
Registered Retirement Plans

Visa sponsorship

Not detected in the job text

Keywords

Account Support
Account Operations
Order Processing
Salesforce
Customer Service
Case Management
SKU Creation
Special Pricing
RMA
CRB
Open Order Management
Purchase Orders
Procurement
Marketplace Portals
Sales Operations
Quotations
End-User Computing Equipment
Upselling
Microsoft Excel
Microsoft PowerPoint
Microsoft Office
CRM
Customer Inquiries
Shipment Tracking
Invoice Management

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