Jobs in Canada

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Added 2 mins ago
L
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- Full-time
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- Full-time
As an Operational Support Specialist, your primary function is to provide day-to-day client support in relation to Paulsboro and Canada operations. You will take ownership of ensuring we…
Added 2 hours ago
SG
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Added 6 hours ago
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Added 7 hours ago
NA
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Compucom

Operational Support Specialist

Markham, ON, Canada

The rate for this position is between $39.00 - $52.00 per hour, unless local minimum wage is higher. · Full-time

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Job details

Pay: The rate for this position is between $39.00 - $52.00 per hour, unless local minimum wage is higher.
Job type: Full-time
Apply by: Dec 5, 2026
Posting language: English
Posted: Nov 13, 2026

Original job description

Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It!

Job Summary

As an Operational Support Specialist, your primary function is to provide day-to-day client support in relation to Paulsboro and Canada operations. You will take ownership of ensuring we deliver our products and services with a high level of quality while meeting our contractual commitments. Acting as the main point of contact for the customer and/or account team regarding orders, you will handle escalations, drive serviceability metrics, and proactively identify operational risks and roadblocks.

Responsibilities

Primary Point of Contact: Serve as the main liaison for the customer and account team for all Paulsboro/Canada operations, managing day-to-day order inquiries and operational communications.
Operational Execution & Quality Control: Own the end-to-end delivery of products and services, ensuring compliance with contract provisions and assisting with quality audits, quality incidents, and ISO requirements.
Supply Chain & Inventory Management: Manage supply chain aspects of assigned accounts, coordinate inventory management with support teams, and monitor threshold levels of Customer Supplied Product (CSP).
Hold & Exception Management: Actively monitor and clear warehouse/depot holds, including Warehouse Receiving Holds, MEL Holds (Receiving & Service), and Configuration Holds.
Performance Reporting: Deliver weekly SLA attainment reporting with detailed descriptions of order delays, challenges, and rehabilitation solutions, while assisting with reporting tools and standard report subscriptions.
Risk & Project Mitigation: Identify and communicate potential risks or roadblocks preventing operations from achieving client goals, and assist with the local coordination of special projects.

Job Requirements And Qualifications

Work Environment: Daily on-site presence at the facility is required.
Professional Experience: Proven experience in operational support, supply chain execution, order fulfillment, or customer service within a technical environment.
Technical & System Skills:
- Proficiency in Microsoft Office 365 applications (Word, Excel, Outlook) and strong email etiquette.
- Experience with supply chain management systems, order tracking tools, ERP/CRM platforms, and ticketing software.
- Familiarity with IT Asset Disposition (ITAD) programs and shipping/receiving activities.
Core Competencies:
- Strong communication skills, both written and verbal.
- Ability to work effectively both independently and within a collaborative team environment.
- Excellent problem-solving skills and the ability to stay organized while managing multiple demanding tasks.
- Flexibility regarding work hours.

Wage Range:

The rate for this position is between $39.00 - $52.00 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, Defined Contribution Pension, and Registered Retirement plans, among others.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Expiration Date

This posting is anticipated to remain open until November 5 2026.

Equal Employment Opportunity: 

Compucom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by law.

Accessibility

Compucom welcomes and encourages applications from candidates with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require disability-related accommodation during the recruitment process, please advise Compucom. Compucom will consult with all applicants who request disability-related accommodation during the recruitment process to ensure that the accommodation provided takes into account the applicant's individual accessibility needs.

Existing Vacancy

This posting is for an existing vacancy.

AI Usage

Artificial intelligence (AI) will not be used to screen, assess or select applicants for this position.

On-Camera Video Interview Notice

Candidates selected/to/interview must/participate/in live, on-camera video interviews for identity verification and assessment purposes. Interviews/will/be recorded. Participation and consent to applicable recording requirements are/required/to continue in the hiring process./Failure to/participate/in required on-camera interviews may result in removal from further consideration for employment./

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More about this job

Responsibilities

Serve as the primary liaison for customers and account teams on Paulsboro and Canada operations, managing order inquiries, escalations, and operational communications. Oversee end-to-end delivery, quality and contract compliance, inventory and holds, SLA reporting, and mitigation of operational risks and project roadblocks.

Requirements

Candidates should have experience in operational support, supply chain execution, order fulfillment, or customer service in a technical environment, along with proficiency in Microsoft Office 365 and relevant supply chain, order tracking, ERP/CRM, or ticketing systems. Strong communication, organization, problem-solving, teamwork, flexibility with work hours, and familiarity with IT asset disposition and shipping/receiving are required.

Skills

Operational Support
Supply Chain Execution
Order Fulfillment
Customer Service
Microsoft Office 365
Microsoft Word
Microsoft Excel
Microsoft Outlook
Supply Chain Management Systems
Order Tracking
ERP/CRM Platforms
Ticketing Software
IT Asset Disposition
Inventory Management
Performance Reporting
Problem-Solving

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Accidental Death And Dismemberment Insurance
Disability Plans
Employee Assistance Program
Defined Contribution Pension
Registered Retirement Plans

Visa sponsorship

Not detected in the job text

Keywords

Operational Support
Supply Chain
Order Fulfillment
Customer Service
Microsoft Office 365
Microsoft Word
Microsoft Excel
Microsoft Outlook
Supply Chain Management Systems
Order Tracking
ERP
CRM
Ticketing Software
IT Asset Disposition
Shipping And Receiving
Inventory Management
Customer Supplied Product
Warehouse Receiving Holds
MEL Holds
Configuration Holds
Service-Level Agreements
SLA Reporting
Quality Audits
ISO Requirements
Contract Compliance
Risk Mitigation
Project Coordination

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Jobs in Canada