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Added 9 mins ago
IA
CSH Supply Chain Supervisor
IMP Aerospace & Defence
Halifax, NS
- Full-time
Monitor vendor quality, delivery and cost KPIs; analyze order books and produce performance reports and scorecards with the Canadian Search & Rescue Performance Manager.
Added 24 mins ago
RV
Component Engineering Specialist
Ross Video
Ottawa, ON · Nepean, ON
- Full-time
We are seeking an Intermediate Component Engineer to join the Component Engineering and Change Management team. This role is ideal for someone who understands the electronics industry,…
Added 24 mins ago
ZI
Marketing Events Manager - - Geely Auto
Zeekr International
ON · Ontario, Canada
- $118,544 to $197,236 CAD / year
- Full-time
About this role The Events Manager is responsible for leading the planning, coordination and execution of national and regional marketing events for Geely Auto Canada. The role oversees…
Added 24 mins ago
ZI
Logistics Manager - - Geely Auto
Zeekr International
ON · Ontario, Canada
- $78,364 to $178,630 CAD / year
- Full-time
The Logistics Manager will be responsible for managing the end-to-end vehicle supply chain,including international shipping, inventory management, dealer delivery, and regulatory compliance…
Added 1 hour ago
D
AI Deployment Strategist
Didero
Toronto, ON
- Full-time
At Didero, we’re building the autonomous supply chain, starting with agentic supplier management.
Added 1 hour ago
D
Senior AI Deployment Strategist
Didero
Toronto, ON
- Full-time
At Didero, we’re building the autonomous supply chain, starting with agentic supplier management.
Added 1 hour ago
I
Unit Facilities Specialist
IKEA
Richmond, BC
- Full-time
You have a minimum of 3 years experience in a multi-unit facilities management organization, preferably in a high-volume retail sector.
Added 1 hour ago
S
Senior Product Manager, Echo MS
SCIEX
Vaughan, ON
- $130,000 to $150,000 CAD / year
- Full-time
The Senior Product Manager, Echo MS is responsible for owning the product strategy, roadmap, and lifecycle of the Echo MS+ platform (including configurations with ZenoTOF 7600, ZenoTOF…
Added 2 hours ago
EI
Media Operations & Technology Coordinator
EarthLabs, Inc. (TSXV: SPOT | OTCQX: SPOFF | FSE: 8EK0)
Canada
- Full-time
Production Scheduling and Supplier Management
Added 2 hours ago
B
Manager, Structures Design, Advanced Engineering
Bombardier
Dorval, QC
- Full-time
Participate in management meetings and organize departmental governance.
Added 2 hours ago
TH
Analyste r°approvisionnement
The Home Depot Canada
Toronto, ON
- Full-time
Provide key reporting on KPIs to Merchandising, Senior Management.
Added 2 hours ago
TH
Replenishment Analyst
The Home Depot Canada
Toronto, ON
- Full-time
Provide key reporting on KPIs to Merchandising, Senior Management.
Added 2 hours ago
B
Manager, Structures Design, Advanced Engineering
Bombardier
Dorval, QC
- Full-time
Participate in management meetings and organize departmental governance.
Added 2 hours ago
C&
Commodity Manager
Communications & Power Industries (CPI)
Georgetown, ON
- From $100,000 CAD / year
- Full-time
We are looking for a Commodity Manager to join our CPI Power Electronics team. This role is responsible for developing and executing sourcing strategies for electro-mechanical assemblies,…
Added 3 hours ago
B
Buyer, Equipment and Data Centre Sourcing
Bell
Regina, SK
- Full-time
Support the Senior Manager, Procurement with bid analyses, sourcing records, purchase-order histories, change-order logs, supplier performance information, and commercial insights required…
Added 4 hours ago
MC
Estimator / Project Manager – Commercial Construction
MatchBox Consulting Group
Nanaimo, BC
- $112,100 to $141,600 CAD / year
- Full-time
Estimator / Project Manager | General Contracting
Added 5 hours ago
DW
Assistant Manager Quality Assurance
Durabuilt Windows & Doors
AB · Edmonton, AB
- Full-time
The Quality Assurance Assistant Manager supports the execution and continuous improvement of the Quality Management System (QMS), ensuring product quality, regulatory compliance, and…
Added 5 hours ago
HE
Project Supply Chain Manager
Hitachi Energy
Montreal, QC · Saint-Laurent, QC
- Full-time
…supply chain operations through sourcing strategy development, supplier management, contract negotiation, and procurement execution. The role involves leading the full procurement…
Added 5 hours ago
D
Senior Product Manager, Echo MS
Danaher
Concord, ON
- $130,000 to $150,000 CAD / year
- Full-time
The Senior Product Manager, Echo MS is responsible for owning the product strategy, roadmap, and lifecycle of the Echo MS+ platform (including configurations with ZenoTOF 7600, ZenoTOF…
Added 5 hours ago
LD
Senior Electrical Engineer Power Electronics
Leonardo DRS
Bedford, NS
- Full-time
Reporting to the Manager, Hardware Engineering, the Senior Hardware Engineer (Power Electronics) will contribute to the design, development, integration, and verification of…
Added 6 hours ago
R&
Project Manager - Derivatives Testing & Migration
Robertson & Company Ltd.
Toronto, ON
- Contract
Lead defect triage sessions, risk assessments, issue escalation, and resolution management.
Added 6 hours ago
SI
DUTY MANAGER, GSE Mechanic
Swissport International AG
Winnipeg, MB
- Full-time
Operational, personnel and administrative manager of the assigned GSE and fueling maintenance organization. Ensure implementation of fleet management strategy at his/her assigned department.
Added 6 hours ago
TH
Replenishment Analyst
The Home Depot
Canada
- Full-time
Provide key reporting on KPIs to Merchandising, Senior Management.
Added 6 hours ago
AC
Marketing Manager - Cargo
Air Canada
Toronto, ON · Dorval, QC
- Full-time
The Marketing Manager – Cargo leads the planning, execution, and optimization of Air Canada Cargo’s integrated marketing efforts across all channels and customer touchpoints, including…
Added 6 hours ago
R
Project Engineering Manager
Refresco
Mississauga, ON
- Full-time
The Project Engineering Manager will be responsible for moderate to complex project planning and execution for various business opportunities. This corporate position oversees projects…

Compucom

Service Delivery Manager

Toronto, ON, Canada

$80,000 to $100,312 CAD / year · Full-time

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Job details

Pay: $80,000 to $100,312 CAD / year
Job type: Full-time
Apply by: Dec 5, 2026
Posting language: English · French
Posted: Nov 5, 2026

Original job description

English section of this bilingual listing.

The Service Delivery Manager will provide operational leadership, service governance, escalation management, service reporting, and continual service improvement activities. They will act as the liaison between Customer stakeholders and Compucom delivery teams to ensure Services are delivered in accordance with contractual obligations, Service Levels, operational procedures, and approved governance processes. The SDM will coordinate resources across Compucom service towers, third-party providers, and Customer stakeholders as necessary to support service delivery objectives.

Responsibilities

Serve as the primary operational point of contact for all service delivery matters.
Facilitate operational governance between Customer and Compucom stakeholders.
Coordinate service reviews, operational meetings, and governance forums.
Maintain awareness of Customer business priorities and align service delivery activities accordingly.
Ensure adherence to approved processes, service procedures, and contractual commitments.
Monitor and manage service performance against agreed Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and operational targets.
Review service performance trends and identify opportunities for improvement.
Coordinate corrective action plans for SLA risks or service deficiencies.
Track and communicate service performance metrics through regular reporting.

Skills & Qualifications

Bachelor's Degree or 5-7 years of experience in a related field.
Extensive experience of Customer and supplier relationships, confidence, and presence to deal with customers and suppliers both internal and customer facing.
Detailed working knowledge of a very broad range of IT systems.
Strong strategic and tactical account support management & services skills.
Problem solving capabilities, which includes using several methods to help diagnose the opportunity with general focus on operational efficiency.

On-Camera Video Interview Notice

Candidates selected to interview must participate in live, on-camera video interviews for identity verification and assessment purposes. Interviews will be recorded where permitted by law. Participation and consent to applicable recording requirements are required to continue in the hiring process. Failure to participate in required on-camera interviews may result in removal from further consideration for employment.

Read the full bilingual original

Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We’re looking for a Service Delivery Manager to join our team.

The Service Delivery Manager will provide operational leadership, service governance, escalation management, service reporting, and continual service improvement activities. They will act as the liaison between Customer stakeholders and Compucom delivery teams to ensure Services are delivered in accordance with contractual obligations, Service Levels, operational procedures, and approved governance processes. The SDM will coordinate resources across Compucom service towers, third-party providers, and Customer stakeholders as necessary to support service delivery objectives.

Responsibilities

Serve as the primary operational point of contact for all service delivery matters.
Facilitate operational governance between Customer and Compucom stakeholders.
Coordinate service reviews, operational meetings, and governance forums.
Maintain awareness of Customer business priorities and align service delivery activities accordingly.
Ensure adherence to approved processes, service procedures, and contractual commitments.
Monitor and manage service performance against agreed Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and operational targets.
Review service performance trends and identify opportunities for improvement.
Coordinate corrective action plans for SLA risks or service deficiencies.
Track and communicate service performance metrics through regular reporting.

Skills & Qualifications

Bachelor's Degree or 5-7 years of experience in a related field.
Extensive experience of Customer and supplier relationships, confidence, and presence to deal with customers and suppliers both internal and customer facing.
Detailed working knowledge of a very broad range of IT systems.
Excellent account & delivery skills, sales support with relevant IT/Product categories.
Strong strategic and tactical account support management & services skills.
Problem solving capabilities, which includes using several methods to help diagnose the opportunity with general focus on operational efficiency.

Compucom Systems, Inc. offre des services gérés de TI de bout en bout afin de soutenir la transformation numérique des grandes entreprises, des entreprises de taille moyenne et des petites entreprises. Afin de permettre à nos clients de se concentrer sur ce qui compte le plus, nous comptons sur une équipe talentueuse, axée sur le client et engagée, qui adhère à nos valeurs : agir comme un propriétaire, faire ce qui est juste et avoir du plaisir à le faire.

Nous sommes à la recherche d’un Gestionnaire de la prestation des services (Service Delivery Manager) pour se joindre à notre équipe.

Le gestionnaire de la prestation des services assurera le leadership opérationnel, la gouvernance des services, la gestion des escalades, la production de rapports sur les services et les initiatives d’amélioration continue. Il agira comme principal point de liaison entre les parties prenantes du client et les équipes de prestation de Compucom afin de garantir que les services sont fournis conformément aux obligations contractuelles, aux niveaux de service convenus, aux procédures opérationnelles et aux processus de gouvernance approuvés.

Cette personne coordonnera également les ressources des différentes équipes de services de Compucom, des fournisseurs tiers et des intervenants du client afin d’atteindre les objectifs de prestation des services.

Responsabilités

Agir à titre de principal point de contact opérationnel pour toutes les questions liées à la prestation des services.
Faciliter la gouvernance opérationnelle entre les parties prenantes du client et de Compucom.
Coordonner les revues de services, les réunions opérationnelles et les comités de gouvernance.
Maintenir une compréhension des priorités d’affaires du client et aligner les activités de prestation des services en conséquence.
Veiller au respect des processus approuvés, des procédures de service et des engagements contractuels.
Surveiller et gérer la performance des services en fonction des ententes sur les niveaux de service (SLA), des indicateurs clés de performance (KPI) et des objectifs opérationnels établis.
Analyser les tendances de performance des services et identifier des possibilités d’amélioration.
Coordonner les plans d’action correctifs pour atténuer les risques liés aux SLA ou corriger les lacunes de service.
Suivre, analyser et communiquer les indicateurs de performance des services au moyen de rapports réguliers.

Compétences Et Qualifications

Baccalauréat dans un domaine pertinent ou 5 à 7 ans d’expérience pertinente.
Expérience approfondie de la gestion des relations avec les clients et les fournisseurs, avec la capacité d’interagir efficacement auprès d’intervenants internes et externes.
Excellente connaissance pratique d’un vaste éventail de systèmes et technologies de l’information.
Solides compétences en gestion de comptes, en prestation de services et en soutien aux ventes dans des catégories pertinentes de produits et services TI.
Excellentes aptitudes en soutien stratégique et tactique à la gestion des comptes et des services.
Forte capacité d’analyse et de résolution de problèmes, incluant l’utilisation de différentes méthodes de diagnostic afin d’identifier des opportunités d’amélioration et d’optimisation de l’efficacité opérationnelle.

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More about this job

Responsibilities

Lead operational service delivery and governance, serving as the primary contact between customer stakeholders, Compucom teams, and third-party providers. Monitor service performance against contractual commitments, SLAs, KPIs, and operational targets; report results and coordinate corrective actions and continual improvements.

Requirements

Requires a bachelor's degree or 5–7 years of related experience, along with extensive experience managing customer and supplier relationships. Candidates should have broad IT systems knowledge, strong account and service delivery skills, and the ability to diagnose problems and improve operational efficiency.

Skills

Service Delivery Management
Operational Leadership
Service Governance
Escalation Management
Service Reporting
Continual Service Improvement
IT Systems Knowledge
Account Management
Key Performance Indicator Monitoring
Performance Trend Analysis
Corrective Action Planning
Problem Solving
Operational Efficiency

Visa sponsorship

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Keywords

IT Managed Services
Digital Workplace
Service Delivery
Operational Leadership
Service Governance
Escalation Management
Service Reporting
Continual Service Improvement
Customer Stakeholders
Third-Party Providers
Contractual Obligations
Service Levels
Operational Procedures
Governance Processes
Service Level Agreements
Key Performance Indicators
Operational Targets
Service Performance Metrics
Corrective Action Plans
IT Systems
Account Management
Sales Support
Operational Efficiency

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