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Added 3 mins ago
OM
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- Full-time
Proficient with media research tools. Proficient in Microsoft Office Suite (i.e. PowerPoint, Microsoft Word, and Excel).
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Added 3 mins ago
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Registered Nurse - Continuing Care
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Added 3 mins ago
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Registered Nurse - Palliative and End of Life Care
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- Full-time
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…enterprise-grade, AI-enhanced software engineering platform that improves developer productivity, code quality, and engineering…
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Added 1 hour ago
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Added 1 hour ago
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Global Mining Practice Business Development Leader
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Added 1 hour ago
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Compugen Inc

Deskside Support Analyst (Onsite) - 12-month contract

Victoria, BC, Canada

Contract

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Job details

Job type: Contract
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

About Compugen Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled.

Dreaming, designing, and delivering isn't just a mantra for us - it's a way of life. We believe that technology is the conduit, but our people – they are the connection that truly makes the magic happen! Our Culture We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals - we're dedicated to helping you achieve yours.

If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.

Position Overview:

The Deskside Support Analyst will provide onsite, face-to-face technical support to end users ensuring timely resolution of incidents and service requests while maintaining a high level of customer service. This role requires strong troubleshooting skills across hardware, software, mobile devices, printers, networking, and Microsoft technologies, along with the ability to support onboarding, device replacements, knowledge documentation, and occasional coverage at other BC locations as required.

Key Responsibilities:

Daily onsite requirement as a Deskside Support Analyst to provide face to face customer service.
Provide technical support to users via phone, email, chat, remote application, hands on or on the spot.
Answering Helpdesk calls as a back up to Level 1 Support during peak times or when required.
Full understanding of networking related to LAN, WAN, Wi-Fi, and SIM cards (cellular connectivity).
Diagnose, troubleshoot and/or image computers to resolve hardware related issues.
Diagnose, troubleshoot and resolve printer related issues or installation and maintenance of printers.
Diagnose, troubleshoot and install or reinstall software to resolve software related issues.
Onsite work with onboarding and replacement of user devices located on top of or under desks.
Tracking and reporting of known hardware or software issues, outages and major incidents.
Information gathering, documentation and maintenance of knowledge base documents.
Handle Incidents and Service Requests in a timely manner to meet deadlines while providing detailed and quality updates using ticketing tool.
Strong problem-solving and interpersonal skills with excellent written and verbal communication skills.
Exceptional time-management, organizational, multitasking and prioritizing abilities.
Responsible and self-managed to work in a team environment and independently when required.
Maintain and deliver a high level of customer service in which performance is measured by SLA, customer feedback and survey results.
Requires heavy lifting when moving computers, hardware, and printers.
Travel may be required within BC for onsite work or coverage at various locations when required.
Perform other duties within skillset as assigned by coordinator when required.

Skills & Qualifications:

Knowledge of ITIL V4 preferred.
Experience with Office 365, MS Teams, InTune, SCCM, Active Directory, OneDrive, Exchange Server.
A strong understanding of OS Win 10 and Win 11, Android and iOS.
In depth knowledge of desktops, laptops, tablets, printers, networks, audio visual equipment and mobile devices.
Strong troubleshooting skills
Superb communication skills, both written and verbal
Ability to take direction and follow procedures consistently and accurately
Strong time management skills
Valid driver’s license and vehicle required for occasional onsite work at various local locations.

What Compugen Offers You:

Exciting, fast-paced challenging work environment
A culture where authenticity and diversity are valued
Professional development
Participation in Women in Technology Network
Opportunities to give back to our local communities
Collaborative supportive team members
Remote work/hybrid work options
Work/life flexibility

Equity Statement At Compugen, we are committed to diversity, equity and inclusion. We actively recruit from all groups, including women, Indigenous people, persons with disabilities and members of visible minorities. We recognize the importance of removing barriers to participation and provide accommodation upon request to all applicants throughout the recruitment process. If you require an accommodation, our People & Culture representatives will work with you to meet your needs in a confidential and respectful manner. We believe everyone deserves a seat at the table-and we are taking deliberate action to make this a reality.

Apply About employer

More about this job

Responsibilities

Provide onsite and remote technical support to end users, resolving incidents and service requests involving computers, software, printers, mobile devices, and connectivity. Support onboarding and device replacements, document known issues and knowledge-base information, and maintain timely ticket updates and customer service standards.

Requirements

Candidates should have strong troubleshooting knowledge across Windows computers, mobile devices, printers, networks, audiovisual equipment, and Microsoft technologies, including Microsoft 365, Teams, Intune, SCCM, Active Directory, OneDrive, and Exchange Server. Strong communication, organization, time management, and customer service skills are required, along with a valid driver’s license and vehicle for occasional local travel; ITIL V4 knowledge is preferred.

Skills

Deskside Support
Technical Troubleshooting
Hardware Support
Software Support
Printer Support
Networking
Windows 10 and 11
Microsoft 365
Microsoft Teams
Microsoft Intune
SCCM
Active Directory
OneDrive
Exchange Server
Android and iOS Support
ITIL V4

Benefits

Professional Development
Community Involvement Opportunities
Work-Life Flexibility

Visa sponsorship

Not detected in the job text

Keywords

Deskside Support
Help Desk
Incident Management
Service Requests
ITIL V4
Microsoft 365
Microsoft Teams
Microsoft Intune
SCCM
Active Directory
OneDrive
Exchange Server
Windows 10
Windows 11
Android
iOS
LAN
WAN
Wi-Fi
SIM Cards
Computer Imaging
Hardware Troubleshooting
Software Installation
Printer Maintenance
Mobile Devices
Audiovisual Equipment
Ticketing Tools
Knowledge Base
Service-Level Agreements
Onboarding

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