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Added 2 mins ago
Automation Technician-Brooks, AB
JBS Food Canada
Brooks, AB
Full-time
…employees. We are currently seeking an Automation/ instrumentation Technician to join our team at our main processing facility in Brooks,…
Added 1 hour ago
Lead Field Service Technician
Integrated Power Services
Burlington, ON
Full-time
We are looking for a talented Lead Field Service Technician - Large Motors who can hit the ground running. As a Lead Field Service Technician for IPS, you will possess strong…
Added 1 hour ago
Detail Technician
Davis Automotive Group
Claresholm, AB
$16 to $18 CAD / hour
Full-time
Use computer software to prepare paint protection film or 3 M installation
Added 1 hour ago
Deskside Technician II
Stefanini North America and APAC
Schomberg, ON
Full-time
Stefanini Group is looking fora Deskside Technician Ifor a globally recognized company! For interested applicants, click the apply button or you may reach out to Micah Andres at (248)…
Added 4 hours ago
Laboratory Technician - Extractive Metallurgy
SGS
Lakefield, ON · Selwyn, Ontario
Full-time
Design, develop, test, install and operates equipment and systems.
Added 5 hours ago
Laboratory Technician - Extractive Metallurgy
SGS
Smith-Ennismore-Lakefield, ON · Selwyn, ON
$20 to $22 CAD / hour
Full-time
Design, develop, test, install and operates equipment and systems.
Added 5 hours ago
Traffic Systems Technician
Electromega Ltée/Ltd
Candiac, QC
Full-time
…tasks Perform service calls directly at clients' locations; Install, maintain, repair, and commission automated traffic and parking systems; Diagnose electronic, electrical, mechanical, and…
Added 5 hours ago
Maintenance and Automation Technician
Electromega Ltée/Ltd
Candiac, QC
Full-time
We are looking for a passionate, independent, and customer-service-oriented Automated Systems Technician to join our team.
Added 6 hours ago
Cable Technician
Running Cables
Oakville, ON
Full-time
Running Cables is looking for a skilled and reliable Cable Technician to join our growing team! Are you passionate about efficient network installations and providing top-notch customer…
Added 6 hours ago
Premier(ère) Associé(e) Technique | Senior Technical Associate
Keurig Dr Pepper Canada
Montreal, QC
Full-time
This title could include: Senior Technical Associate, Repair Technician, Maintenance Repair Technician, HVAC Technician, Equipment Repair Technician, Industrial Technician.
Added 8 hours ago
Data Center Technicians - IT INTERNSHIP
Microsoft
Toronto, ON
$43,800 to $50,000 CAD / year
Full-time
…impact our culture every day and we need you as a Data Center Technician (DCT)…
Added 8 hours ago
(CHILD) Data Center Technicians INTERN
Microsoft
Quebec, QC · Greater Quebec City Metropolitan Area
Full-time
…impact our culture every day and we need you as a Datacenter Technician (DCT)…
Added 12 hours ago
Sign Technician - Vancouver, BC
Sixstream Signs Ltd
Vancouver, BC
Internship
Help install signs that may require the use of ladders, scaffolding and lifts
Added 19 hours ago
Premier(ère) Associé(e) Technique | Senior Technical Associate
Keurig Dr Pepper
Montreal, QC
Full-time
This title could include: Senior Technical Associate, Repair Technician, Maintenance Repair Technician, HVAC Technician, Equipment Repair Technician, Industrial Technician.
Added 22 hours ago
IT Onsite Support Technician
Arvato
Vancouver, BC
$55,000 to $65,000 CAD / year
Full-time
Install, make changes, and repair computer hardware and software
Added 1 day ago
Field Service Technician (Kootenay Region)
BFG Enterprise Services
Nelson, BC
$52,000 to $57,000 CAD / year
Full-time
Install, fish, dress, cross connect and terminate Unshielded Twisted Pair (UTP), co-axial and fibre optic cable
Added 1 day ago
General Maintenance Technician
Westin Resort and Spa Whistler
Whistler, BC
Up to $26.5 CAD / hour
Full-time
The Maintenance Technician is responsible to maintain and repair the exterior and interior facilities including electrical, refrigeration, plumbing, heating, cooling, kitchen, structural,…
Added 1 day ago
IT Technician
University of Niagara Falls Canada
Niagara Falls, ON
$55,000 to $62,000 CAD / year
The IT Technician (Tier 1) provides frontline technical support to faculty, staff, and students across the University of Niagara Falls Canada. The position is responsible for supporting…
Added 1 day ago
Desktop and System Support Technician, Intermediate
Linamar Corporation
Guelph, ON
Full-time
The Desktop and System Support Technician, Intermediate position will be responsible for IT customer service at designated facility; this includes maximizing performance, security, and…
Added 1 day ago
Maintenance Robot Technician
Ice River Sustainable Solutions
Stratford, ON
The Robotic Technician will be responsible to install, maintain, troubleshoot, upgrade, overhaul, and repair production robots as well as electrical and mechanical components and equipment.…
Added 1 day ago
Field Service Technician - Level I
Jobgether
Canada
Full-time
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Field Service Technician - Level I based in Canada.
Added 1 day ago
Maintenance Technician
Trouw Nutrition
Chilliwack, BC
Full-time
Get ready to Own Impact as a Maintenance Technician at Trouw Nutrition, Chilliwack, a Nutreco company. As global leaders in animal nutrition and aquafeed, our shared purpose of Feeding the…
Added 1 day ago
HVAC Senior Technician
CBRE
AB · Edmonton, AB
Full-time
Advance your HVAC career with CBRE, a global leader in commercial real estate services. As an HVAC Sr. Technician, you'll play a critical role in maintaining and optimizing commercial HVAC…
Added 1 day ago
Safety SystemsTechnician
FoxCanada
Medicine Hat, AB
Full-time
FoxCanada is seeking a hands-on, well-rounded Safety Equipment Technician to join our team. In this role, you will assist with the assembly, testing, and troubleshooting of our safety,…
Added 2 days ago
Repairs Technician
ATS Traffic
BC · Surrey, BC
Full-time
ATS Langley is looking for 1 Repairs Technician! Repairs Technicians maintain the Big Ticket Items (BTI) and truck fleet electronics, provide technical support to Sales, Purchasing,…

Compugen Inc

Deskside Support Technician- Onsite

Toronto, ON, Canada

Job type: Full-time
Apply by: Oct 29, 2026
Experience: Minimum 3 years of end-user support experience, including deskside support
Posting language: English
Posted: Sep 29, 2026

Apply About employer

Applications open in a new tab.

Original job description

About Compugen

Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled.

Dreaming, designing, and delivering isn't just a mantra for us - it's a way of life. We believe that technology is the conduit, but our people – they are the connection that truly makes the magic happen!

Our Culture

We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals - we're dedicated to helping you achieve yours.

If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.

Position Overview:

We are seeking a customer-focused and technically strong Deskside Support Analyst to serve as a key member of a small onsite deskside team and provide support and informal guidance to the onsite service desk team. This role combines hands-on technical support with light coordination responsibilities, ensuring delivery of a high-quality service experience and contributing to continuous improvement in end-user support.

**This is an onsite role at the customer premises in downtown Toronto**

Key Responsibilities:

Provide white glove, high-touch support for executives and VIP users
Support day-to-day deskside and service desk activities at the site level, including task prioritization and coordination with team members as needed
Act as a primary resource for escalated technical incidents and coordinate resolution across IT functions
Share knowledge and support team members in following documented processes to improve service delivery and customer satisfaction
Troubleshoot hardware, software, and connectivity issues across, laptops, printers, peripherals, and meeting rooms
Perform authorized hardware repairs and coordinate warranty support with vendors
Manage user onboarding/offboarding, including access provisioning, deprovisioning, and device setup
Maintain Active Directory groups, distribution lists, and application permissions
Support and troubleshoot core applications: Windows OS, Microsoft 365, browsers, and remote tools
Install and activate software within licensing parameters
Ensure accurate ticket handling, status updates, and documentation in ServiceNow
Maintain and track parts inventory to support device swaps and repairs
Maintain and update the asset management database for all hardware transactions
Participate in team huddles and IT coordination meetings; contribute updates on local support performance
Follow and promote adherence to ITSM and ITIL-aligned practices

Skills & Qualifications:

Technical diploma or university degree in Computer Science or related field
Minimum 5 years of customer service
Minimum 3 years of end-user support experience, including deskside support
A+ certification; ITIL v3/v4 certification is an asset
Microsoft certifications such as MS-900 and AZ900 assets
Experience mentoring or supporting peers in a technical environment is an asset
Strong Windows 10/11 OS knowledge and troubleshooting skills
Proficient in Active Directory, Azure AD, and basic PowerShell scripting
Experience with remote support tools (for example LogMeIn Rescue, TeamViewer)
Familiarity with Intune and Microsoft 365 administration; endpoint certifications are an asset
Experience using ServiceNow or similar ITSM ticketing systems
Strong verbal and written communication skills, with ability to explain technical concepts clearly to end users
Professional and discreet when supporting executive and VIP stakeholders
Strong sense of ownership, responsiveness, and accountability
Ability to manage multiple tasks and priorities in a fast-paced environment
QA, service reporting, and SLA awareness is a plus

What Compugen Offers You:

Exciting, fast-paced challenging work environment
A culture where authenticity and diversity are valued
Professional development
Participation in Women in Technology Network
Opportunities to give back to our local communities
Collaborative supportive team members
Remote work/hybrid work options
Work/life flexibility

Equity Statement

At Compugen, we are committed to diversity, equity and inclusion. We actively recruit from all groups, including women, Indigenous people, persons with disabilities and members of visible minorities. We recognize the importance of removing barriers to participation and provide accommodation upon request to all applicants throughout the recruitment process. If you require an accommodation, our People & Culture representatives will work with you to meet your needs in a confidential and respectful manner. We believe everyone deserves a seat at the table-and we are taking deliberate action to make this a reality.

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More about this job

Responsibilities

Provide high-touch deskside and service desk support, including troubleshooting hardware, software, connectivity, and core Microsoft applications, with particular attention to executive and VIP users. Coordinate escalated incidents and team activities, manage user access and hardware assets, maintain accurate ServiceNow records, and promote ITSM-aligned service practices.

Requirements

Requires a technical diploma or university degree in Computer Science or a related field, at least five years of customer service experience, and at least three years of end-user support experience including deskside support. Candidates should have strong Windows, Active Directory, Azure AD, Microsoft 365, and ticketing-system skills; A+ certification is required, while ITIL, Microsoft certifications, and peer mentoring experience are assets.

Skills

Deskside Support
Windows 10/11 Troubleshooting
Active Directory
Azure AD
PowerShell Scripting
Microsoft 365 Administration
Intune
ServiceNow
Hardware and Software Troubleshooting
Remote Support Tools
ITSM and ITIL Practices
User Onboarding and Offboarding
Asset Management
Incident Escalation
Customer Service
Team Mentoring

Benefits

Professional Development
Work-Life Flexibility
Community Involvement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Deskside Support
Service Desk
Windows 10/11
Microsoft 365
Active Directory
Azure AD
PowerShell
Intune
ServiceNow
ITSM
ITIL
A+ Certification
MS-900
AZ-900
LogMeIn Rescue
TeamViewer
Hardware Troubleshooting
Software Troubleshooting
Connectivity Troubleshooting
User Onboarding
Access Provisioning
Asset Management
Warranty Support
Incident Escalation
VIP Support
Ticket Documentation
Software Licensing
SLA Awareness
Service Reporting
Endpoint Support

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