Jobs in Canada

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Added 12 mins ago
Senior Analyst, Events Operations
Walmart Canada
Mississauga, ON
Full-time
Position Summary...The Senior Analyst, Event Operations supports the planning and successful execution of large-scale, high-profile Walmart Canada events and business initiatives. Reporting…
Added 42 mins ago
Lead Harness Engineer
Government of Alberta
AB
A university degree in Computer Science, Information Technology, Software Engineering or related field. See below for equivalencies.
Added 42 mins ago
Senior Business Analyst
Symbiotic Digital
Toronto, ON · Willowdale East (Newtonbrook), Ontario
Contract
We are seeking a highly experienced Senior Business Analyst
Added 56 mins ago
Student, Treasury Reporting Analyst
FCC / FAC
Regina, SK · FCC Tower
Full-time
As a Student, Treasury Reporting Analyst, you’ll be part of the Treasury team, working under the mentorship of experienced analysts to assess data quality, support key Treasury processes…
Added 1 hour ago
Junior Settlements Data Analyst
Nexus Energy
Toronto, ON
Contract
In this role, you will support settlement operations, reporting, and data analysis functions critical to the business. You will work cross-functionally with the Trading, Data & IT, and…
Added 1 hour ago
Campaign Growth Analyst – Simplii Financial
Simplii Financial
Toronto, ON
Full-time
…a deep understanding of client needs. As a Growth Marketing Analyst, you'll contribute to the strategy and execution of lifecycle marketing campaigns that support engagement, conversion,…
Added 1 hour ago
Growth Analyst - Simplii Financial
Simplii Financial
Toronto, ON
Full-time
…conversion, and the quality of client relationships. As a Growth Analyst, you'll be embedded in a squad where you'll contribute to meaningful growth work across experimentation, lifecycle…
Added 1 hour ago
Credit Analyst - Permanent - 19514
LRO Staffing
Toronto, ON · North York, ON
Full-time
…and mid-sized businesses, is adding an intermediate Credit Analyst to its Working Capital team. This is a role with genuine sign-off authority: you'll approve files within your own limit,…
Added 1 hour ago
Data and Product Analyst (Contract)
PwC
Toronto, ON
Full-time
Degree or certification in Business or a related field; CBAP (Certified Business Analyst Professional) certification is an asset
Added 1 hour ago
Information Security Analyst
CAA Club Group
Thornhill, ON
…Associates share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for our Members. CAA SCO Systems &…
Added 1 hour ago
Senior Test Analyst
Symbiotic Digital
ON · Central Toronto (Summerhill West / Rathnelly / South Hill / Forest Hill SE / Deer Park), Ontario
Contract
The Systems Senior Test Analyst will provide advice on
Added 1 hour ago
ITSM Analyst
The Salvation Army Canada and Bermuda Territory
Toronto, ON · Territorial Headquarters
Full-time
The ITSM Analyst role exists to ensure the effective and efficient delivery of IT Service Management processes, with a strong focus on incident and change management and continuous service…
Added 1 hour ago
Data Analyst
Acquird.io
Toronto, ON
$70,000 to $80,000 CAD / year
Full-time
You’re a detail-oriented Data Analyst who enjoys working with both data and people.
Added 2 hours ago
Business Analyst / Scrum Master
Aptino, Inc.
Quebec, QC
Contract
We are looking for an experienced Business Analyst & Scrum Master to support a strategic enterprise platform within a global financial services organization.
Added 2 hours ago
Analyst, Revenue Growth Management (RGM)
Kraft Heinz
Toronto, ON
Full-time
The Analyst, Revenue Growth Management supports pricing, promotion, and assortment decisions through strong analytics, reporting, and disciplined execution. This role helps turn data into…
Added 2 hours ago
ITSM Analyst
The Salvation Army in Canada
Toronto, ON
Full-time
The ITSM Analyst role exists to ensure the effective and efficient delivery of IT Service Management processes, with a strong focus on incident and change management and continuous service…
Added 2 hours ago
Load Settlement Analyst –Specialist Level
Alberta Utilities Commission
Calgary, AB
Contract
The Alberta Utilities Commission is seeking a highly experienced Load Settlement Analyst to support the evolution and administration of Alberta’s load settlement rules. This role requires…
Added 2 hours ago
ITSM Analyst
The Salvation Army in Canada
Toronto, ON · Greater Toronto Area, Canada
Full-time
The ITSM Analyst role exists to ensure the effective and efficient delivery of IT Service Management processes, with a strong focus on incident and change management and continuous service…
Added 2 hours ago
Trade Support Senior Analyst
Connor, Clark & Lunn Financial Group Ltd.
Vancouver, BC
Connor, Clark & Lunn Financial Group (“CC&LFG”) is looking for a Trade Support Senior Analyst to join the team. This is a fantastic opportunity to work in a global trade operations…
Added 2 hours ago
Trade Support Senior Analyst
Connor, Clark & Lunn Financial Group Ltd.
Toronto, ON
Connor, Clark & Lunn Financial Group (“CC&LFG”) is looking for a Trade Support Analyst for an existing vacancy in our Trade Support team. This is a fantastic opportunity to work in a global…
Added 2 hours ago
Trade Support Analyst
Connor, Clark & Lunn Financial Group Ltd.
Toronto, ON
Connor, Clark & Lunn Financial Group (“CC&LFG”) is looking for a Trade Support Analyst for an existing vacancy in our Trade Support team. This is a fantastic opportunity to work in a global…
Added 2 hours ago
Trade Support Analyst
Connor, Clark & Lunn Financial Group Ltd.
Vancouver, BC
Connor, Clark & Lunn Financial Group (“CC&LFG”) is looking for a Trade Support Analyst to join the team. This is a fantastic opportunity to work in a global trade operations environment,…
Added 2 hours ago
Marketing Operations Analyst - 12 Month Contract
Connor, Clark & Lunn Financial Group Ltd.
Toronto, ON
Connor, Clark & Lunn is looking to hire a Marketing Operations Analyst for a 12 month contract. The Marketing Operations Analyst provides operational and analytical support for the…
Added 2 hours ago
Data Analyst, Investment Data Management
Connor, Clark & Lunn Financial Group Ltd.
Toronto, ON
Interested in joining one of Canada’s top performing asset managers? We are looking for a Data Analyst for an existing vacancy on our Investment Data Management (IDM) team. The IDM Team…
Added 2 hours ago
Data Analyst, Investment Data Management
Connor, Clark & Lunn Financial Group Ltd.
Vancouver, BC
Interested in joining one of Canada’s top performing asset managers? We are looking for a Data Analyst for an existing vacancy on our Investment Data Management (IDM) team. The IDM Team…

Compugen Inc

Deskside Support Technician- Onsite

Toronto, ON, Canada

Job type: Full-time
Apply by: Oct 29, 2026
Experience: Minimum 3 years of end-user support experience, including deskside support
Posting language: English
Posted: Sep 29, 2026

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Original job description

About Compugen

Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled.

Dreaming, designing, and delivering isn't just a mantra for us - it's a way of life. We believe that technology is the conduit, but our people – they are the connection that truly makes the magic happen!

Our Culture

We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals - we're dedicated to helping you achieve yours.

If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.

Position Overview:

We are seeking a customer-focused and technically strong Deskside Support Analyst to serve as a key member of a small onsite deskside team and provide support and informal guidance to the onsite service desk team. This role combines hands-on technical support with light coordination responsibilities, ensuring delivery of a high-quality service experience and contributing to continuous improvement in end-user support.

**This is an onsite role at the customer premises in downtown Toronto**

Key Responsibilities:

Provide white glove, high-touch support for executives and VIP users
Support day-to-day deskside and service desk activities at the site level, including task prioritization and coordination with team members as needed
Act as a primary resource for escalated technical incidents and coordinate resolution across IT functions
Share knowledge and support team members in following documented processes to improve service delivery and customer satisfaction
Troubleshoot hardware, software, and connectivity issues across, laptops, printers, peripherals, and meeting rooms
Perform authorized hardware repairs and coordinate warranty support with vendors
Manage user onboarding/offboarding, including access provisioning, deprovisioning, and device setup
Maintain Active Directory groups, distribution lists, and application permissions
Support and troubleshoot core applications: Windows OS, Microsoft 365, browsers, and remote tools
Install and activate software within licensing parameters
Ensure accurate ticket handling, status updates, and documentation in ServiceNow
Maintain and track parts inventory to support device swaps and repairs
Maintain and update the asset management database for all hardware transactions
Participate in team huddles and IT coordination meetings; contribute updates on local support performance
Follow and promote adherence to ITSM and ITIL-aligned practices

Skills & Qualifications:

Technical diploma or university degree in Computer Science or related field
Minimum 5 years of customer service
Minimum 3 years of end-user support experience, including deskside support
A+ certification; ITIL v3/v4 certification is an asset
Microsoft certifications such as MS-900 and AZ900 assets
Experience mentoring or supporting peers in a technical environment is an asset
Strong Windows 10/11 OS knowledge and troubleshooting skills
Proficient in Active Directory, Azure AD, and basic PowerShell scripting
Experience with remote support tools (for example LogMeIn Rescue, TeamViewer)
Familiarity with Intune and Microsoft 365 administration; endpoint certifications are an asset
Experience using ServiceNow or similar ITSM ticketing systems
Strong verbal and written communication skills, with ability to explain technical concepts clearly to end users
Professional and discreet when supporting executive and VIP stakeholders
Strong sense of ownership, responsiveness, and accountability
Ability to manage multiple tasks and priorities in a fast-paced environment
QA, service reporting, and SLA awareness is a plus

What Compugen Offers You:

Exciting, fast-paced challenging work environment
A culture where authenticity and diversity are valued
Professional development
Participation in Women in Technology Network
Opportunities to give back to our local communities
Collaborative supportive team members
Remote work/hybrid work options
Work/life flexibility

Equity Statement

At Compugen, we are committed to diversity, equity and inclusion. We actively recruit from all groups, including women, Indigenous people, persons with disabilities and members of visible minorities. We recognize the importance of removing barriers to participation and provide accommodation upon request to all applicants throughout the recruitment process. If you require an accommodation, our People & Culture representatives will work with you to meet your needs in a confidential and respectful manner. We believe everyone deserves a seat at the table-and we are taking deliberate action to make this a reality.

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More about this job

Responsibilities

Provide high-touch deskside and service desk support, including troubleshooting hardware, software, connectivity, and core Microsoft applications, with particular attention to executive and VIP users. Coordinate escalated incidents and team activities, manage user access and hardware assets, maintain accurate ServiceNow records, and promote ITSM-aligned service practices.

Requirements

Requires a technical diploma or university degree in Computer Science or a related field, at least five years of customer service experience, and at least three years of end-user support experience including deskside support. Candidates should have strong Windows, Active Directory, Azure AD, Microsoft 365, and ticketing-system skills; A+ certification is required, while ITIL, Microsoft certifications, and peer mentoring experience are assets.

Skills

Deskside Support
Windows 10/11 Troubleshooting
Active Directory
Azure AD
PowerShell Scripting
Microsoft 365 Administration
Intune
ServiceNow
Hardware and Software Troubleshooting
Remote Support Tools
ITSM and ITIL Practices
User Onboarding and Offboarding
Asset Management
Incident Escalation
Customer Service
Team Mentoring

Benefits

Professional Development
Work-Life Flexibility
Community Involvement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Deskside Support
Service Desk
Windows 10/11
Microsoft 365
Active Directory
Azure AD
PowerShell
Intune
ServiceNow
ITSM
ITIL
A+ Certification
MS-900
AZ-900
LogMeIn Rescue
TeamViewer
Hardware Troubleshooting
Software Troubleshooting
Connectivity Troubleshooting
User Onboarding
Access Provisioning
Asset Management
Warranty Support
Incident Escalation
VIP Support
Ticket Documentation
Software Licensing
SLA Awareness
Service Reporting
Endpoint Support

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