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Added 6 hours ago
MT-02 and MT-03 Meteorologist – Direct Entry INVENTORY
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Ottawa, ON
Full-time
Environment and Climate Change Canada - Meteorological Service of Canada
Added 19 hours ago
Deskside Support Technician- Onsite
Compugen Inc
Toronto, ON
Full-time
…team and provide support and informal guidance to the onsite service desk team. This role combines hands-on technical support with light coordination responsibilities, ensuring delivery of…
Added 21 hours ago
I.T. Support Technician
Top Aces
QC · La Baie, QC
Full-time
Minimum of 4 to 6 years of experience in a deskside, service desk, field support, or IT support role.
Added 23 hours ago
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Added 1 day ago
Data Center Technician - Electronic Technician Senior
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Added 1 day ago
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4+ years in a Help Desk, Service Desk, or Walk-Up IT Support role.
Added 1 day ago
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Added 1 day ago
IT Field Service Technician - Kelowna
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Added 1 day ago
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Added 1 day ago
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Added 1 day ago
Deskside Support Technician
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Added 2 days ago
Technology Support Technician - Tier I
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Added 2 days ago
Service Desk Technician
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Added 2 days ago
M365, AV and Technology Support Technician
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Full-time
Reporting to the Team Lead, Service Desk, the M365, AV and Technology Support Technician plays a key role in delivering a seamless technology experience across the organization. This…
Added 4 days ago
Senior IT Support Analyst
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Senior Service Technician
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This is a full-time role for a Senior Service Technician based in Hamilton, Ontario, Canada. We are looking for an experienced, hands-on professional who can take ownership of the technical…
Added 4 days ago
Technical Project Manager – Building Automation Systems (BAS) - Calgary, AB
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…success. You won't just be managing schedules and budgets from a desk, you will be on-site, leading a technical team, supporting clients with energy-saving initiatives, and ensuring that…
Added 5 days ago
Quick Service Technician - Capital GMC Buick, Edmonton
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Added 5 days ago
Quick Service Technician - Capital GMC Buick, Edmonton
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Added 5 days ago
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Added 5 days ago
Production Technician 3
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…trend on product and process the ticket services, Material Desk (MD), IT Service Desk correctly to report problems and issues by including all symptom information and following posted work…
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(sr) Production Print Field Service Technician - Build a Specialized Career in Technology and Service (Burnaby, British Colombia)
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As a Production Print Field Service Technician, you will develop valuable skills in:
Added 5 days ago
Deskside Technician I
Stefanini North America and APAC
Calgary, AB
Contract
Maintain problem call history by recording calls in Service Now help desk tracking database; analyze call data to proactively identify improvement opportunities

Compugen Inc

Deskside Support Technician- Onsite

Toronto, ON, Canada

Job type: Full-time
Apply by: Oct 29, 2026
Experience: Minimum 3 years of end-user support experience, including deskside support
Posting language: English
Posted: Sep 29, 2026

Apply About employer

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Original job description

About Compugen

Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled.

Dreaming, designing, and delivering isn't just a mantra for us - it's a way of life. We believe that technology is the conduit, but our people – they are the connection that truly makes the magic happen!

Our Culture

We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals - we're dedicated to helping you achieve yours.

If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.

Position Overview:

We are seeking a customer-focused and technically strong Deskside Support Analyst to serve as a key member of a small onsite deskside team and provide support and informal guidance to the onsite service desk team. This role combines hands-on technical support with light coordination responsibilities, ensuring delivery of a high-quality service experience and contributing to continuous improvement in end-user support.

**This is an onsite role at the customer premises in downtown Toronto**

Key Responsibilities:

Provide white glove, high-touch support for executives and VIP users
Support day-to-day deskside and service desk activities at the site level, including task prioritization and coordination with team members as needed
Act as a primary resource for escalated technical incidents and coordinate resolution across IT functions
Share knowledge and support team members in following documented processes to improve service delivery and customer satisfaction
Troubleshoot hardware, software, and connectivity issues across, laptops, printers, peripherals, and meeting rooms
Perform authorized hardware repairs and coordinate warranty support with vendors
Manage user onboarding/offboarding, including access provisioning, deprovisioning, and device setup
Maintain Active Directory groups, distribution lists, and application permissions
Support and troubleshoot core applications: Windows OS, Microsoft 365, browsers, and remote tools
Install and activate software within licensing parameters
Ensure accurate ticket handling, status updates, and documentation in ServiceNow
Maintain and track parts inventory to support device swaps and repairs
Maintain and update the asset management database for all hardware transactions
Participate in team huddles and IT coordination meetings; contribute updates on local support performance
Follow and promote adherence to ITSM and ITIL-aligned practices

Skills & Qualifications:

Technical diploma or university degree in Computer Science or related field
Minimum 5 years of customer service
Minimum 3 years of end-user support experience, including deskside support
A+ certification; ITIL v3/v4 certification is an asset
Microsoft certifications such as MS-900 and AZ900 assets
Experience mentoring or supporting peers in a technical environment is an asset
Strong Windows 10/11 OS knowledge and troubleshooting skills
Proficient in Active Directory, Azure AD, and basic PowerShell scripting
Experience with remote support tools (for example LogMeIn Rescue, TeamViewer)
Familiarity with Intune and Microsoft 365 administration; endpoint certifications are an asset
Experience using ServiceNow or similar ITSM ticketing systems
Strong verbal and written communication skills, with ability to explain technical concepts clearly to end users
Professional and discreet when supporting executive and VIP stakeholders
Strong sense of ownership, responsiveness, and accountability
Ability to manage multiple tasks and priorities in a fast-paced environment
QA, service reporting, and SLA awareness is a plus

What Compugen Offers You:

Exciting, fast-paced challenging work environment
A culture where authenticity and diversity are valued
Professional development
Participation in Women in Technology Network
Opportunities to give back to our local communities
Collaborative supportive team members
Remote work/hybrid work options
Work/life flexibility

Equity Statement

At Compugen, we are committed to diversity, equity and inclusion. We actively recruit from all groups, including women, Indigenous people, persons with disabilities and members of visible minorities. We recognize the importance of removing barriers to participation and provide accommodation upon request to all applicants throughout the recruitment process. If you require an accommodation, our People & Culture representatives will work with you to meet your needs in a confidential and respectful manner. We believe everyone deserves a seat at the table-and we are taking deliberate action to make this a reality.

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More about this job

Responsibilities

Provide high-touch deskside and service desk support, including troubleshooting hardware, software, connectivity, and core Microsoft applications, with particular attention to executive and VIP users. Coordinate escalated incidents and team activities, manage user access and hardware assets, maintain accurate ServiceNow records, and promote ITSM-aligned service practices.

Requirements

Requires a technical diploma or university degree in Computer Science or a related field, at least five years of customer service experience, and at least three years of end-user support experience including deskside support. Candidates should have strong Windows, Active Directory, Azure AD, Microsoft 365, and ticketing-system skills; A+ certification is required, while ITIL, Microsoft certifications, and peer mentoring experience are assets.

Skills

Deskside Support
Windows 10/11 Troubleshooting
Active Directory
Azure AD
PowerShell Scripting
Microsoft 365 Administration
Intune
ServiceNow
Hardware and Software Troubleshooting
Remote Support Tools
ITSM and ITIL Practices
User Onboarding and Offboarding
Asset Management
Incident Escalation
Customer Service
Team Mentoring

Benefits

Professional Development
Work-Life Flexibility
Community Involvement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Deskside Support
Service Desk
Windows 10/11
Microsoft 365
Active Directory
Azure AD
PowerShell
Intune
ServiceNow
ITSM
ITIL
A+ Certification
MS-900
AZ-900
LogMeIn Rescue
TeamViewer
Hardware Troubleshooting
Software Troubleshooting
Connectivity Troubleshooting
User Onboarding
Access Provisioning
Asset Management
Warranty Support
Incident Escalation
VIP Support
Ticket Documentation
Software Licensing
SLA Awareness
Service Reporting
Endpoint Support

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