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Added 12 mins ago
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Full-time
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Compugen Inc

Deskside Technician - Multi-Site - Contract

Trenton, ON, Canada

Job type: Contract
Apply by: Oct 23, 2026
Experience: 2+ years of experience providing deskside, desktop, field, or end-user IT support.
Posting language: English
Posted: Sep 23, 2026

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Original job description

About Compugen Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled.

Dreaming, designing, and delivering isn't just a mantra for us - it's a way of life. We believe that technology is the conduit, but our people – they are the connection that truly makes the magic happen!

Our Culture We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals - we're dedicated to helping you achieve yours.

If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.

Position Overview: We require a temporary backfill for an IT Site Specialist traveling between Trenton, Scarborough, and Oshawa

We are seeking a customer-focused Deskside Support Technician to provide hands-on technical support to end users in a corporate environment. The successful candidate will be responsible for troubleshooting hardware, software, operating system, peripheral, and connectivity issues while ensuring incidents and service requests are resolved efficiently and in accordance with established service levels.

This role requires strong technical troubleshooting skills, excellent customer service, and the ability to work independently in a fast-paced onsite environment.

Key Responsibilities:

Provide onsite Level 1 and Level 2 deskside support for end users.
Diagnose and resolve hardware, software, operating system, application, and peripheral issues.
Install, configure, deploy, troubleshoot, and replace desktops, laptops, monitors, docking stations, printers, and other end-user devices.
Perform device builds, imaging, configuration, and deployment in accordance with established standards.
Support Windows 10/11 and Microsoft 365 applications, including Outlook, Teams, OneDrive, and Office applications.
Troubleshoot network connectivity, Wi-Fi, VPN, printing, and peripheral-related issues.
Support user account, password, access, and authentication issues, including Active Directory and Microsoft Entra ID environments.
Assist with device enrollment, configuration, and management using tools such as Microsoft Intune, Autopilot, SCCM/MECM, or similar endpoint management platforms.
Perform hardware break/fix activities and coordinate warranty repairs or vendor support when required.
Support workstation moves, adds, changes, refreshes, and lifecycle replacement activities.
Provide technical support for meeting rooms, collaboration technologies, and audiovisual equipment as required.
Install and configure approved software and applications.
Troubleshoot and support mobile devices and related corporate applications where required.
Log, track, update, and resolve incidents and service requests using an ITSM/ticketing system such as ServiceNow.
Maintain accurate documentation of troubleshooting activities, resolutions, asset information, and equipment assignments.
Escalate complex technical issues to appropriate Level 3, infrastructure, network, security, or application support teams.
Follow established IT security, change management, incident management, and asset management procedures.
Maintain inventory and assist with receiving, staging, deployment, collection, and secure disposal of IT equipment.
Deliver professional, timely, and customer-focused support while meeting established SLAs and service expectations.

Skills & Qualifications:

2+ years of experience providing deskside, desktop, field, or end-user IT support.
Strong knowledge of Windows 10/11 desktop environments.
Experience supporting Microsoft 365 applications and services.
Hands-on experience troubleshooting laptops, desktops, monitors, docking stations, printers, and peripherals.
Experience with Active Directory and/or Microsoft Entra ID.
Familiarity with Microsoft Intune, Autopilot, SCCM/MECM, or comparable endpoint management technologies.
Experience working with ITSM platforms such as ServiceNow, Remedy, Jira Service Management, or similar tools.
Understanding of basic networking concepts, including TCP/IP, DNS, DHCP, Wi-Fi, and VPN.
Strong troubleshooting and problem-solving skills.
Excellent verbal and written communication skills.
Strong customer service skills with the ability to support users with varying levels of technical knowledge.
Ability to prioritize multiple incidents and service requests in a fast-paced environment.
Ability to work independently as well as collaboratively with other technical teams.

Equity Statement At Compugen, we are committed to diversity, equity and inclusion. We actively recruit from all groups, including women, Indigenous people, persons with disabilities and members of visible minorities. We recognize the importance of removing barriers to participation and provide accommodation upon request to all applicants throughout the recruitment process. If you require an accommodation, our People & Culture representative will work with you to meet your needs in a confidential and respectful manner. We believe everyone deserves a seat at the table-and we are taking deliberate action to make this a reality.

#ITR

#CompugenITR

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More about this job

Responsibilities

Provide onsite Level 1 and Level 2 technical support to end users, diagnosing and resolving hardware, software, operating system, connectivity, and peripheral issues. Deploy and manage end-user devices, document and resolve service requests, maintain equipment inventory, and escalate complex issues while meeting service levels and security procedures.

Requirements

Requires at least two years of deskside, desktop, field, or end-user IT support experience, with strong knowledge of Windows 10/11, Microsoft 365, and common computer hardware. Candidates should have experience with directory and endpoint management tools, ITSM platforms, and basic networking, along with strong troubleshooting, communication, and customer service skills.

Skills

Deskside Support
Windows 10/11
Microsoft 365
Hardware Troubleshooting
Software Troubleshooting
Active Directory
Microsoft Entra ID
Microsoft Intune
Autopilot
SCCM/MECM
ServiceNow
TCP/IP
DNS
DHCP
Wi-Fi
VPN

Visa sponsorship

Not detected in the job text

Keywords

Level 1 Support
Level 2 Support
Deskside Support
Windows 10/11
Microsoft 365
Outlook
Microsoft Teams
OneDrive
Active Directory
Microsoft Entra ID
Microsoft Intune
Autopilot
SCCM/MECM
ServiceNow
Remedy
Jira Service Management
TCP/IP
DNS
DHCP
Wi-Fi
VPN
Device Imaging
Endpoint Management
ITSM
Hardware Break/Fix
Asset Management
Incident Management
Change Management
Meeting Room Technology
Audiovisual Equipment

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