End User Support - Contract

About Compugen Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled.

Dreaming, designing, and delivering isn't just a mantra for us - it's a way of life. We believe that technology is the conduit, but our people – they are the connection that truly makes the magic happen!

Our Culture We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals - we're dedicated to helping you achieve yours.

If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.

Position Overview: The focus is onsite IT support, user engagement, equipment management, and ensuring the office technology experience runs smoothly. Key Responsibilities:

• Provide onsite end-user support
• Support A/V and conference room equipment
• Assist with networking equipment where possible; networking experience is considered an asset
• Receive and manage IT equipment deliveries
• Lift and move equipment weighing up to 50 lbs into storage
• Make physical adjustments to desk/workstation spaces
• Replace monitors and other hardware as required
• Proactively engage and build relationships with users onsite
  
  
  

Skills & Qualifications:

• Very strong customer service/CSR skills
• High emotional intelligence and excellent interpersonal skills
• Professional communication and presentation
• Comfort interacting with senior executives
• A proactive, approachable, service-oriented personality
• Strong end-user troubleshooting capabilities
• Hands-on A/V/conference room support experience
• Ability and willingness to perform the physical aspects of the role, including lifting up to 50 lbs
• Reliability and ability to be onsite five days per week
• Networking support experience is a strong asset
  
  
  

Equity Statement At Compugen, we are committed to diversity, equity and inclusion. We actively recruit from all groups, including women, Indigenous people, persons with disabilities and members of visible minorities. We recognize the importance of removing barriers to participation and provide accommodation upon request to all applicants throughout the recruitment process. If you require an accommodation, our People & Culture representative will work with you to meet your needs in a confidential and respectful manner. We believe everyone deserves a seat at the table-and we are taking deliberate action to make this a reality.