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Added 7 mins ago
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Compugen Inc

Junior Customer Success Rep

Calgary, AB, Canada

Job type: Full-time
Apply by: Oct 31, 2026
Posting language: English
Posted: Oct 1, 2026

Apply About employer

Applications open in a new tab.

Original job description

Position: Customer Success Associate

Location: Calgary, AB

About Compugen

Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled.

Dreaming, designing, and delivering isn't just a mantra for us - it's a way of life. We believe that technology is the conduit, but our people – they are the connection that truly makes the magic happen!

Our Culture

We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals - we're dedicated to helping you achieve yours.

If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.

Position Overview:

The Junior Customer Success Representative – Deskside Support is the first friendly, professional point of contact for employees needing help with their workplace technology. This role is about building trust, creating a great service experience, and ensuring users feel supported. While basic technical skills are required, the focus is on delivering exceptional customer service - listening, empathizing, and making sure every interaction leaves the user confident and satisfied.

Key Responsibilities:

Customer Service & Relationship Building

Welcome and assist users with a friendly, professional attitude.
Actively listen to user concerns, confirm understanding, and ensure they feel heard.
Explain solutions in clear, non-technical language.
Provide tips and guidance to help users work more efficiently and avoid recurring issues.
Follow up with users to confirm satisfaction and resolution.

IT Support & Problem Solving

Provide in-person assistance for common issues with laptops, desktops, mobile devices, printers, and standard applications.
Troubleshoot and resolve basic problems; escalate complex issues to senior team members.
Assist with device setup and basic configuration.
Document all interactions and resolutions in the ticketing system.

Team Collaboration & Learning

Work closely with senior deskside technicians and the Service Desk team to ensure seamless handoffs.
Learn and develop both technical and customer service skills on the job.
Share feedback from users to help improve IT services.

Skills & Qualifications:

Exceptional communication, empathy, and people skills.
Proven ability to deliver excellent customer service in a fast-paced environment.
Basic understanding of computer hardware, software, and networks.
Strong problem-solving attitude and attention to detail.

Preferred Experience

1–2 years of experience in a customer service role (retail, hospitality, call center, or similar).
Exposure to IT support, help desk, or technology troubleshooting is a plus
Familiarity with Windows, macOS, and Microsoft 365 is helpful but not required.

What Compugen Offers You:

Exciting, fast-paced challenging work environment
A culture where authenticity and diversity are valued
Professional development
Participation in Women in Technology Network
Opportunities to give back to our local communities
Collaborative supportive team members
Remote work/hybrid work options
Work/life flexibility

Equity Statement

At Compugen, we are committed to diversity, equity and inclusion. We actively recruit from all groups, including women, Indigenous people, persons with disabilities and members of visible minorities. We recognize the importance of removing barriers to participation and provide accommodation upon request to all applicants throughout the recruitment process. If you require an accommodation, our People & Culture representatives will work with you to meet your needs in a confidential and respectful manner. We believe everyone deserves a seat at the table-and we are taking deliberate action to make this a reality.

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More about this job

Responsibilities

Provide friendly, in-person support for common workplace technology issues involving computers, mobile devices, printers, and standard applications, escalating complex problems when needed. Build user trust through clear communication, guidance, follow-up, accurate ticket documentation, and collaboration with the Service Desk and senior technicians.

Requirements

Candidates should have strong communication, empathy, customer service, and problem-solving skills, along with a basic understanding of computer hardware, software, and networks. One to two years of customer service experience is preferred; IT support exposure and familiarity with Windows, macOS, and Microsoft 365 are helpful but not required.

Skills

Customer Service
Communication
Empathy
Relationship Building
Active Listening
Technical Troubleshooting
Problem-Solving
Attention to Detail
Computer Hardware
Software Support
Network Fundamentals
Device Setup and Configuration
Ticket Documentation
Windows
macOS
Microsoft 365

Benefits

Professional Development
Remote Work/Hybrid Work Options
Work-Life Flexibility

Visa sponsorship

Not detected in the job text

Keywords

Deskside Support
Customer Success
Customer Service
IT Support
Help Desk
Service Desk
Technical Troubleshooting
Computer Hardware
Software
Networks
Laptops
Desktops
Mobile Devices
Printers
Standard Applications
Device Setup
Device Configuration
Ticketing System
Windows
macOS
Microsoft 365
User Support
Issue Escalation
Customer Satisfaction
Technology Services

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