Network Administrator

About Compugen

Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled.

Dreaming, designing, and delivering isn't just a mantra for us - it's a way of life. We believe that technology is the conduit, but our people – they are the connection that truly makes the magic happen!

Our Culture

We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals - we're dedicated to helping you achieve yours.

If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.

Position Overview:

The Network Administrator is responsible for the day to day operation, maintenance, security, and optimization of enterprise network infrastructure across customer and internal environments. This role provides technical support and administration for routing, switching, wireless, firewalls, VPNs, and network connectivity services, ensuring the availability, performance, reliability, and security of network systems in accordance with established operational standards and security policies.

Working within a managed services environment, the Network Administrator collaborates with other service delivery teams to troubleshoot incidents, implement changes, support projects, and maintain operational excellence across multi-site and multi-vendor platforms including Cisco/Meraki, HPE Aruba, Palo-Alto and Fortinet technologies. Network Administrator will be expected to provide rotational on-call support.

Key Responsibilities:

Network Operations & Administration

• Research, design, plan and coordinate LAN, WAN, Firewall, IDS/IPS, Security and DNS infrastructure upgrades, enhancements, improvements and/or newly required service deployments
• Monitor, maintain, and support enterprise network infrastructure including routers, switches, wireless access points, VPNs, and firewalls
• Perform advanced troubleshooting of LAN, WAN, WLAN, SD-WAN, and connectivity issues across customer environments
• Configure and manage network devices including Cisco/Meraki, HPE Aruba, Fortinet, Palo -Alto and other Network platforms.
• Plan and execute firmware and OS upgrades for switches, routers and firewalls.
• Perform device migrations for switches, routers and firewalls across multi-site environments
• Participate in change management activities, including implementation validation and rollback.
• Participate in operational and business-critical projects through the scoping, planning, execution, and implementation
  
  
  

Network Security

• Manage firewall and VPN security posture, including firewall policy administration, security rule reviews, IPsec/SSL VPN configuration and lifecycle management, and VPN certificate monitoring and renewals.
• Respond to network monitoring and security alerts, investigate anomalies, and escalate incidents as required
• Support network security operations by implementing, enforcing and maintaining network security policies, VPN connectivity, and access controls
• Assist with vulnerability remediation efforts and implementation of network security best practices
• Ensure operational activities align with organizational security policies and compliance standards
  
  
  

Incident & Problem Management

• Provide tier-3 break/fix and incident response for multi-tenant LAN/WAN, datacenter and branch networks, rapidly diagnose and resolve routing, switching, SNMP, authentication and performance issues within SLA.
• Respond to and resolve Level 2/3 network service requests within defined SLAs
• Participate in root cause analysis (RCA) activities for recurring or major incidents
• Collaborate with Cloud, Cyber security, and other Service Delivery teams during critical incidents and outages
• Maintain accurate incident records, operational notes, and resolution documentation
  
  
  

Documentation & Continuous Improvement

• Create and maintain detailed design documents, operational procedures, runbooks, and standard operating procedures (SOPs)
• Support automation and process improvement initiatives within network operations
• Contribute to operational reporting, service reviews, and continuous improvement activities
• Assist with offboarding and onboarding new customer infrastructure and transitioning services into operations
  
  
  

Skills & Qualifications:

Technical And Soft Skills

• Strong understanding of TCP/IP networking, VLANs, DNS, DHCP, VPNs, routing, and switching
• Strong experience in cloud-related network technologies including SDWAN & SASE
• Experience with Cisco/Meraki, HPE Aruba, and/or Fortinet technologies
• Familiarity with network monitoring and troubleshooting tools
• Working knowledge of firewall administration and wireless networking concepts
• Exposure to ITIL-based operational processes (Incident, Change, Problem Management)
• Experience with Azure Networking is an advantage
• Strong communication and customer service skills
• Strong troubleshooting and analytical skills
• Ability to work independently and collaboratively within a team environment
• Ability to prioritize tasks and perform effectively in a fast-paced operational environment
  
  
  

Education

• Diploma or Bachelor’s degree in Computer Networking, Information Technology, or a related field
  
  
  

Experience

• 5+ years of experience in network administration, network operations, and managed services environment
• Experience supporting enterprise networking technologies in multi-vendor and multi-customer environments
  
  
  

Certifications

• Fortinet NSE Certifications
• Aruba Certifications
• Palo Alto Certifications
• Cisco CCNA / CCNP
  
  
  

What Compugen Offers You:

• Exciting, fast-paced challenging work environment
• A culture where authenticity and diversity are valued
• Professional development
• Participation in Women in Technology Network
• Opportunities to give back to our local communities
• Collaborative supportive team members
• Remote work/hybrid work options
• Work/life flexibility
  
  
  

Equity Statement

At Compugen, we are committed to diversity, equity and inclusion. We actively recruit from all groups, including women, Indigenous people, persons with disabilities and members of visible minorities. We recognize the importance of removing barriers to participation and provide accommodation upon request to all applicants throughout the recruitment process. If you require an accommodation, our People & Culture representatives will work with you to meet your needs in a confidential and respectful manner. We believe everyone deserves a seat at the table-and we are taking deliberate action to make this a reality.