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Added 3 mins ago
Analyste d'Affaires ERP
DELAN - IT Talent Solutions
Montreal, QC
Full-time
The ERP Business Analyst will be responsible for supporting clients with the implementation and optimization of financial ERP solutions, within an IT team of about 10 people.
Added 3 mins ago
Product Owner
AGM Tech Solutions - A Woman and Latina-owned IT Staffing Firm-an Inc. 5000 company
Toronto, ON · Greater Toronto Area, Canada
Contract
We're Hiring: Product Owner / Business Analyst | Time & Attendance and Workforce Management
Added 4 mins ago
Lead Analyst, Corporate FP&A
Liberty Utilities
Oakville, ON
Reporting to the Director, FP&A, the Lead Analyst, Corporate FPA plays a critical enterprise-level role in shaping the company’s consolidated financial outlook. This position operates at…
Added 1 hour ago
Senior Java Programmer Analyst
OXARO Inc.
Ottawa, ON
Contract
Perform high-level analysis of functional and non-functional requirements and translate them into technical design documents.
Added 2 hours ago
Business Analyst, Optimization & Performance
Fairmont Hotels & Resorts
Banff, AB
Full-time
As the Business Analyst, you’ll work across the organization to identify opportunities, improve performance, and leverage technology, automation, and AI to help our teams work smarter and…
Added 2 hours ago
Configuration and Data Management (CADM) Analyst
Engineering Search Firm Inc.
Mississauga, ON
$65,000 to $75,000 CAD / year
Full-time
Our client, an established heavy equipment manufacturer with facilities across North America, is seeking a CADM Analyst to join a multi-disciplinary team supporting Engineering, Sales,…
Added 2 hours ago
Operations Analyst (Toronto-based) – Remote
Agoda
Toronto, ON
As an analyst, you will have the exciting opportunity to design and develop data and AI capabilities that drive the team’s capabilities. In this role, you’ll collaborate across diverse…
Added 2 hours ago
Analyst, Business Systems - Cardiology
Fraser Health
Surrey, BC
Full-time
…portfolio at Fraser Health is seeking a Full Time Business Systems Analyst to support clinical areas, including six Cardiology Programs across our…
Added 2 hours ago
Business Systems Analyst
Unified Procurement Services Team (UPST)
NB · Chiasson Office, NB
Volunteer
…President’s Office is currently seeking a Business Systems Analyst to provide functional support for PeopleSoft Financials and related enterprise integrations serving all UMass campuses and…
Added 3 hours ago
ERP Business Analyst
Husky Technologies
Bolton, ON
Full-time
The ERP Business Systems Analyst role is focused on developing a deep functional and technical understanding of key business systems and identifying the most effective ways to leverage…
Added 4 hours ago
Principal Analyst, Power Markets – Long-Term Forecasting - 26150DD
Enverus
Calgary, AB
Full-time
Principal Analyst, Power Markets – Long-Term Forecasting
Added 7 hours ago
Stagiaire analyste d'affaires en IA et automatisation / AI & Automation Business Analyst Intern
ACCA Careers
Quebec, QC
Volunteer
As a Business Analyst Intern, you will contribute to project planning, requirements gathering, stakeholder communication, and presentation of insights. You'll gain exposure to…
Added 8 hours ago
Project Portfolio Management System Administrator
BRP
Montreal, QC
Full-time
We are seeking a Triskell Platform Administrator and Functional Analyst to support and evolve our Project Portfolio Management (PPM) ecosystem. This hybrid role combines platform…
Added 9 hours ago
ERP Business Analyst
Husky Technologies
Bolton, ON
Full-time
The ERP Business Systems Analyst role is focused on developing a deep functional and technical understanding of key business systems and identifying the most effective ways to leverage…
Added 10 hours ago
GM/Director of Product BigChange
Simpro Software
Montreal, QC
Full-time
…innovation, troubleshooting process issues, and promoting cross-functional collaboration. The role also includes the responsibility of optimizing for the company's overall success,…
Added 10 hours ago
Business Analyst – Senior - RQ11684
S M Software Solutions Inc
Toronto, ON
Internship
We are seeking a Senior Business Analyst with extensive experience in business analysis, system analysis and design, data discovery and profiling, healthcare-related public sector projects,…
Added 10 hours ago
Business Analyst – Senior - RQ11684
S M Software Solutions Inc
Toronto, ON
Internship
We are seeking a Senior Business Analyst with extensive experience in business analysis, system analysis and design, data discovery and profiling, healthcare-related public sector projects,…
Added 10 hours ago
Business Analyst – Senior - RQ11684
S M Software Solutions Inc
Toronto, ON
Internship
We are seeking a Senior Business Analyst with extensive experience in business analysis, system analysis and design, data discovery and profiling, healthcare-related public sector projects,…
Added 10 hours ago
Business Analyst – Senior - RQ11545
S M Software Solutions Inc
Toronto, ON
Internship
We are seeking a Senior Business Analyst to work as part of the Project Management & Program Delivery project team. The successful candidate will collaborate with the core project team,…
Added 10 hours ago
Business Analyst – Senior - RQ11545
S M Software Solutions Inc
Toronto, ON
Internship
We are seeking a Senior Business Analyst to work as part of the Project Management & Program Delivery project team. The successful candidate will collaborate with the core project team,…
Added 10 hours ago
Business Analyst – Senior - RQ11545
S M Software Solutions Inc
Toronto, ON
Internship
We are seeking a Senior Business Analyst to work as part of the Project Management & Program Delivery project team. The successful candidate will collaborate with the core project team,…
Added 11 hours ago
Application Administrator
Raise
Calgary, AB
Full-time
An Application Administrator also provides support as analyst for business (internal and external) and IT teams bridging the gap between technology solutions and business functions.
Added 11 hours ago
Senior Data Engineering Developer
Rightsline Inc
Toronto, ON
$115,000 to $125,000 CAD / year
Partner with cross-functional teams to align data engineering efforts with broader business objectives and deliver seamless solutions that drive value across the organization
Added 12 hours ago
Salesforce Business Analyst II
The University of British Columbia
Vancouver, BC
$7,158.42 to $10,292.25 CAD / month
Full-time
The Business Analyst II leads the assessment of client needs in an effort to align business initiatives with information technology solutions, primarily for the ongoing support for UBC s…
Added 12 hours ago
Growth Intelligence Analyst – Simplii Financial
Simplii Financial
Toronto, ON
Full-time
…signals that move the business forward. As a Growth Intelligence Analyst, you'll bring analytical and financial rigour to that work by building forecasting models, experimentation…

Compugen Inc

Service Desk Analyst- Onsite

Toronto, ON, Canada

Job type: Full-time
Apply by: Oct 29, 2026
Experience: Minimum 3 years of experience in a customer service or technical support role (troubleshooting, configuring, installing, tracking issues and resolving issues).
Posting language: English
Posted: Sep 29, 2026

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Original job description

About Compugen

Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled.

Dreaming, designing, and delivering isn't just a mantra for us - it's a way of life. We believe that technology is the conduit, but our people – they are the connection that truly makes the magic happen!

Our Culture

We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals - we're dedicated to helping you achieve yours.

If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.

Key Responsibilities:

Provide support to users either via phone, email, or chat
Perform initial problem analysis and triage problem to other appropriate staff when appropriate
Record, track and document the request problem-solving process, including all successful and unsuccessful decisions made, and actions taken through to final resolution
Apply diagnostic utilities to aid in troubleshooting
Create knowledgebase articles to support efficient issue resolution
Perform post-resolution follow-ups to help requests.
Follow instructions and pre-established guidelines to perform the functions of the job;
Collect, organize and document all problems and solutions in the Service Desk Tracking System;
Assist technicians with installation, configuration and set up of computer systems as per established procedures when required;
Supporting and resolving common applications including the Office Suite, O365, browsers, and Windows
Executive communication and white glove service

Skills & Qualifications:

Possess a degree, diploma or certificate in Computer Science, or related discipline or equivalent work experience
Minimum 3 years of experience in a customer service or technical support role (troubleshooting, configuring, installing, tracking issues and resolving issues).
The successful candidate will need to complete OPP Clearance upon starting with the organization
ITIL certification is considered an asset
Microsoft Technical Certification / A+ is considered an asset
Understanding of Windows 10 / 11 environment
Strong (fluent) written and spoken communication skills in English
Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills.
Good understanding of the organization's goals and objectives
Attention to detail
Ability to conduct research into a wide range of computing issues as required.
Ability to absorb and retain information quickly
Ability to present ideas in a user-friendly language.
Proven analytical and problem-solving abilities
Ability to effectively prioritize and execute tasks in a high-pressure environment
Experience working in a team-oriented, collaborative environment.
Strong Troubleshooting Skills
Strong knowledge of Active Directory and O365, Azure AD
ITSM adherence, process adherence
A sense of urgency to complete tasks and assignments
Experience supporting Office Suite of products including O365
Experience supporting users with remote support tools such as Logmein Rescue

Working Conditions:

Professional and collaborative office environment
Business casual dress code
Onsite collaboration with cross-functional team members
Standard working hours: Monday to Friday, between 8:00 AM and 5:00 PM (Onsite 5 Days in Office)

What Compugen Offers You:

Exciting, fast-paced challenging work environment
A culture where authenticity and diversity are valued
Professional development
Participation in Women in Technology Network
Opportunities to give back to our local communities
Collaborative supportive team members
Remote work/hybrid work options
Work/life flexibility

Equity Statement

At Compugen, we are committed to diversity, equity and inclusion. We actively recruit from all groups, including women, Indigenous people, persons with disabilities and members of visible minorities. We recognize the importance of removing barriers to participation and provide accommodation upon request to all applicants throughout the recruitment process. If you require an accommodation, our People & Culture representatives will work with you to meet your needs in a confidential and respectful manner. We believe everyone deserves a seat at the table and we are taking deliberate action to make this a reality.

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More about this job

Responsibilities

Provide user support by phone, email, or chat; troubleshoot and resolve common Windows and Microsoft Office issues; and escalate problems when appropriate. Document requests and resolutions, create knowledge base articles, follow up with users, and assist technicians with computer setup when needed.

Requirements

Requires a degree, diploma, certificate in computer science or a related discipline, or equivalent work experience, plus at least three years of customer service or technical support experience. Candidates should have strong Windows, Active Directory, and Office 365 knowledge, excellent communication and troubleshooting skills, and must complete OPP clearance after starting; ITIL, Microsoft technical, or A+ certifications are assets.

Skills

Technical Support
Customer Service
Troubleshooting
Problem Analysis
Issue Triage
Windows 10/11
Microsoft Office 365
Active Directory
Azure Active Directory
IT Service Management
Incident Documentation
Knowledge Base Development
Remote Support Tools
Communication
Analytical Problem-Solving
Prioritization

Benefits

Professional Development
Community Involvement Opportunities
Work-Life Flexibility

Visa sponsorship

Not detected in the job text

Keywords

Service Desk
Technical Support
Customer Service
Windows 10
Windows 11
Microsoft Office Suite
Office 365
Active Directory
Azure Active Directory
IT Service Management
ITIL
Microsoft Technical Certification
CompTIA A+
LogMeIn Rescue
Incident Triage
Troubleshooting
Problem Analysis
Knowledge Base
Service Desk Tracking System
Remote Support
Computer Installation
Computer Configuration
User Support
OPP Clearance

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