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Added 10 mins ago
Sr. Programmer Analyst - Research Computing - Regular Full-Time 2026-18484 (2026-18484)
Sunnybrook
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Full-time
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Added 10 mins ago
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$93,948.4 to $106,000 CAD / year
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Added 1 hour ago
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Compugen Inc

Service Desk Analyst- Onsite

Toronto, ON, Canada

Job type: Full-time
Apply by: Oct 29, 2026
Experience: Minimum 3 years of experience in a customer service or technical support role (troubleshooting, configuring, installing, tracking issues and resolving issues).
Posting language: English
Posted: Sep 29, 2026

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Original job description

About Compugen

Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled.

Dreaming, designing, and delivering isn't just a mantra for us - it's a way of life. We believe that technology is the conduit, but our people – they are the connection that truly makes the magic happen!

Our Culture

We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals - we're dedicated to helping you achieve yours.

If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.

Key Responsibilities:

Provide support to users either via phone, email, or chat
Perform initial problem analysis and triage problem to other appropriate staff when appropriate
Record, track and document the request problem-solving process, including all successful and unsuccessful decisions made, and actions taken through to final resolution
Apply diagnostic utilities to aid in troubleshooting
Create knowledgebase articles to support efficient issue resolution
Perform post-resolution follow-ups to help requests.
Follow instructions and pre-established guidelines to perform the functions of the job;
Collect, organize and document all problems and solutions in the Service Desk Tracking System;
Assist technicians with installation, configuration and set up of computer systems as per established procedures when required;
Supporting and resolving common applications including the Office Suite, O365, browsers, and Windows
Executive communication and white glove service

Skills & Qualifications:

Possess a degree, diploma or certificate in Computer Science, or related discipline or equivalent work experience
Minimum 3 years of experience in a customer service or technical support role (troubleshooting, configuring, installing, tracking issues and resolving issues).
The successful candidate will need to complete OPP Clearance upon starting with the organization
ITIL certification is considered an asset
Microsoft Technical Certification / A+ is considered an asset
Understanding of Windows 10 / 11 environment
Strong (fluent) written and spoken communication skills in English
Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills.
Good understanding of the organization's goals and objectives
Attention to detail
Ability to conduct research into a wide range of computing issues as required.
Ability to absorb and retain information quickly
Ability to present ideas in a user-friendly language.
Proven analytical and problem-solving abilities
Ability to effectively prioritize and execute tasks in a high-pressure environment
Experience working in a team-oriented, collaborative environment.
Strong Troubleshooting Skills
Strong knowledge of Active Directory and O365, Azure AD
ITSM adherence, process adherence
A sense of urgency to complete tasks and assignments
Experience supporting Office Suite of products including O365
Experience supporting users with remote support tools such as Logmein Rescue

Working Conditions:

Professional and collaborative office environment
Business casual dress code
Onsite collaboration with cross-functional team members
Standard working hours: Monday to Friday, between 8:00 AM and 5:00 PM (Onsite 5 Days in Office)

What Compugen Offers You:

Exciting, fast-paced challenging work environment
A culture where authenticity and diversity are valued
Professional development
Participation in Women in Technology Network
Opportunities to give back to our local communities
Collaborative supportive team members
Remote work/hybrid work options
Work/life flexibility

Equity Statement

At Compugen, we are committed to diversity, equity and inclusion. We actively recruit from all groups, including women, Indigenous people, persons with disabilities and members of visible minorities. We recognize the importance of removing barriers to participation and provide accommodation upon request to all applicants throughout the recruitment process. If you require an accommodation, our People & Culture representatives will work with you to meet your needs in a confidential and respectful manner. We believe everyone deserves a seat at the table and we are taking deliberate action to make this a reality.

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More about this job

Responsibilities

Provide user support by phone, email, or chat; troubleshoot and resolve common Windows and Microsoft Office issues; and escalate problems when appropriate. Document requests and resolutions, create knowledge base articles, follow up with users, and assist technicians with computer setup when needed.

Requirements

Requires a degree, diploma, certificate in computer science or a related discipline, or equivalent work experience, plus at least three years of customer service or technical support experience. Candidates should have strong Windows, Active Directory, and Office 365 knowledge, excellent communication and troubleshooting skills, and must complete OPP clearance after starting; ITIL, Microsoft technical, or A+ certifications are assets.

Skills

Technical Support
Customer Service
Troubleshooting
Problem Analysis
Issue Triage
Windows 10/11
Microsoft Office 365
Active Directory
Azure Active Directory
IT Service Management
Incident Documentation
Knowledge Base Development
Remote Support Tools
Communication
Analytical Problem-Solving
Prioritization

Benefits

Professional Development
Community Involvement Opportunities
Work-Life Flexibility

Visa sponsorship

Not detected in the job text

Keywords

Service Desk
Technical Support
Customer Service
Windows 10
Windows 11
Microsoft Office Suite
Office 365
Active Directory
Azure Active Directory
IT Service Management
ITIL
Microsoft Technical Certification
CompTIA A+
LogMeIn Rescue
Incident Triage
Troubleshooting
Problem Analysis
Knowledge Base
Service Desk Tracking System
Remote Support
Computer Installation
Computer Configuration
User Support
OPP Clearance

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