Jobs in Canada

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Added 14 mins ago
SI
Building Maintenance Mechanic
Saputo Inc.
Mississauga, ON
- Full-time
Observ JR64178 IT Senior Analyst, Power BI Development – Enterprise Analytics Saint-Laurent, QC Saint-Laurent Quebec Canada Mississauga, ON Mississauga Ontario Canada Enterprise…
Added 45 mins ago
SM
Information systems business analyst
SIRIUS MACHINE & TOOLS
Concord, ON
- From $44 CAD / hour
- Full-time
- On-site
Develop policies, procedures and contingency plans to minimize the effects of security breaches
Added 53 mins ago
MP
Senior financial analyst
MagCan Plastics Inc
Brampton, ON
- From $42 CAD / hour
- Full-time
- On-site
Added 1 hour ago
SM
RQ11531 – Scrum Master – Intermediate
S M Software Solutions Inc
Toronto, ON
- Internship
Experience in DevOps Environments: Previous experience as a Scrum Master and Business Analyst within a DevOps setting, bridging the gap between development and operations teams.
Added 1 hour ago
SM
RQ11518 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Business Analyst with strong expertise in business requirements gathering, business process reengineering, Agile methodologies, business modelling,…
Added 1 hour ago
SM
RQ11612 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Business Analyst with strong expertise in business requirements gathering, business process reengineering, Agile methodologies, business modelling,…
Added 1 hour ago
SM
RQ11615 - Business Analyst - Junior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Junior Business Analyst with strong experience in business and data analysis, requirements gathering, process modelling, stakeholder engagement, and documentation. The…
Added 1 hour ago
SM
RQ11648 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Business Analyst with extensive experience in business analysis, requirements gathering, requirements management, business process modelling, stakeholder engagement,…
Added 1 hour ago
SM
RQ11619 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Business Analyst with strong expertise in business requirements gathering, business process reengineering, Agile methodologies, business modelling,…
Added 1 hour ago
SM
RQ11611 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a highly experienced Senior Business Analyst with extensive expertise in business requirements gathering, business process reengineering, Agile methodologies, user story…
Added 1 hour ago
R
Governance, Risk, and Compliance Analyst
Raise
Calgary, AB
- Full-time
…performing deep analysis of our Operational Technology (OT) security environment to identify risks, evaluate controls, and fortify our critical…
Added 2 hours ago
PC
Manager, Threat Hunting & Incident Response
PwC Canada
Toronto, ON · North York, ON
- Full-time
Monitor and report on key performance indicators and metrics for the level 2 senior security analyst team, confirming service level agreements and objectives are achieved.
Added 2 hours ago
GA
Analyst, information technology (IT)
Go Auto
Calgary, AB
- $40.5 to $42.5 CAD / hour
- Full-time
- On-site
Assess physical and technical security risks to data, software and hardware
Added 2 hours ago
PC
Manager, Threat Hunting & Incident Response
PwC Canada
Ottawa, ON
- Full-time
Monitor and report on key performance indicators and metrics for the level 2 senior security analyst team, confirming service level agreements and objectives are achieved.
Added 2 hours ago
MG
Technical Analyst, Cybersecurity
Michael Garron Hospital
Toronto, ON
- Full-time
IT related degree or diploma with IT Security certification (e.g CompTIA Security+, SSCP, GSEC, etc.)
Added 2 hours ago
PI
Senior Director Product Marketing – Competitive and Sales Enablement
Ping Identity
Canada
- Full-time
…competition presentations, battlecards, responses to major analyst research and major vendor product introductions. You will also develop a sales playbook strategy comprised of multiple…
Added 2 hours ago
BC
Business Systems Analyst - Contact Center
BrainRidge Consulting
Toronto, ON
- Full-time
Business Systems Analyst (BSA), Contact Center
Added 2 hours ago
FI
QA Analyst
Fellow Insights Inc.
Remote, Canada
- Full-time
- Remote
…workflows customers rely on every day. As we grow, we need a QA Analyst who can protect that experience from planning through release and into…
Added 2 hours ago
RI
Senior Business Analyst (Digital Transformation)
Rose International
St. John's, NL
- Full-time
Job Title: Senior Business Analyst (Digital Transformation)
Added 2 hours ago
O
Director, Product Management
OpenText
Mississauga, ON
- Full-time
Establish investment priorities across client innovation, cloud modernization, AI, platform capabilities, technical currency, security, and product maintenance.
Added 2 hours ago
O
Director, Product Management
OpenText
Waterloo, ON
- Full-time
Establish investment priorities across client innovation, cloud modernization, AI, platform capabilities, technical currency, security, and product maintenance.
Added 2 hours ago
O
Director, Product Management
OpenText
Richmond Hill, ON
- Full-time
Establish investment priorities across client innovation, cloud modernization, AI, platform capabilities, technical currency, security, and product maintenance.
Added 2 hours ago
ST
Desktop Support Analyst
Skilled Trades Ontario
Mississauga, ON
- $25.83 to $31.79 CAD / hour
- Temporary
The Desktop Support Analyst assists staff with technical support for desktop computers, applications and related technology at Skilled Trades Ontario (STO). In this role, areas of support…
Added 2 hours ago
GO
Ecosystem Development Specialist
Government of Manitoba
Winnipeg, MB
- Full-time
Added 3 hours ago
TS
Telco Analyst
The Salvation Army in Canada
Toronto, ON
- Full-time
…organization. This role ensures the reliability, scalability, security, and performance of voice and communication systems, including VoIP infrastructure, telephony platforms, network…

Compugen Inc

Service Desk - Contract

Toronto, ON, Canada

Contract

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Job details

Job type: Contract
Apply by: Nov 8, 2026
Posting language: English
Posted: Oct 9, 2026

Original job description

About Compugen Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled.

Dreaming, designing, and delivering isn't just a mantra for us - it's a way of life. We believe that technology is the conduit, but our people – they are the connection that truly makes the magic happen!

Our Culture We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals - we're dedicated to helping you achieve yours.

If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.

Position Overview: The Service Desk Analyst provides first-line and second-line technical support to end users, ensuring timely resolution of IT issues and a high level of customer service. This role supports a mixed technology environment including Windows and macOS devices, mobile devices, cloud identity platforms, and collaboration and video conferencing systems.

Key Responsibilities:

Provide end-user support through the Service Desk via phone, email, ticketing system, and in-person assistance
Diagnose, troubleshoot, and resolve hardware, software, and connectivity issues in a timely and professional manner
Support Windows-based desktops and laptops, with some macOS support
Provide support for mobile devices including iPhones and Android devices
Manage user accounts, access, and devices using Azure Active Directory (Azure AD) and Microsoft Intune
Perform onboarding and offboarding activities, including account creation, device setup, and access provisioning
Troubleshoot and support collaboration and video conferencing (VC) units, including meeting room technology and peripherals
Install, configure, and maintain software applications and operating system updates
Escalate complex or unresolved issues to higher-level support teams while maintaining ownership and communication
Document incidents, requests, resolutions, and procedures within the ticketing system and knowledge base
Follow IT service management (ITSM) best practices, including incident, request, and asset management
Ensure compliance with security policies and data protection standards
Provide excellent customer service and clear communication to technical and non-technical users

Skills & Qualifications:

Experience working in a Service Desk, Help Desk, or End User Support role
Strong troubleshooting skills across hardware, software, and network-related issues
Working knowledge of Windows operating systems and basic macOS support
Experience supporting mobile devices, including iOS (iPhone) and Android
Familiarity with Azure Active Directory and Microsoft Intune for user and device management
Experience supporting video conferencing systems and meeting room technology
Understanding of Active Directory concepts, user permissions, and access control
Ability to prioritize tasks and manage multiple requests in a fast-paced environment
Strong customer service, communication, and documentation skills
Experience with ticketing systems and ITSM frameworks (e.g., ITIL)
Exposure to Microsoft 365 applications and collaboration tools
Basic understanding of networking concepts (VPN, Wi-Fi, DNS)
Technical certifications (e.g., CompTIA A+, Microsoft, ITIL) are an asset
Customer-focused mindset
Strong problem-solving and analytical skills
Clear verbal and written communication
Ability to work independently and as part of a team
Attention to detail and documentation accuracy

Equity Statement At Compugen, we are committed to diversity, equity and inclusion. We actively recruit from all groups, including women, Indigenous people, persons with disabilities and members of visible minorities. We recognize the importance of removing barriers to participation and provide accommodation upon request to all applicants throughout the recruitment process. If you require an accommodation, our People & Culture representative will work with you to meet your needs in a confidential and respectful manner. We believe everyone deserves a seat at the table-and we are taking deliberate action to make this a reality.

#ITR

#CompugenITR

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More about this job

Responsibilities

Provide first- and second-line support to end users, diagnosing and resolving hardware, software, connectivity, account, and device issues across Windows, macOS, and mobile environments. Manage user access and device setup, support meeting room technology, document service requests, and escalate complex issues while maintaining communication and following security and IT service management practices.

Requirements

Candidates should have experience in a service desk, help desk, or end-user support role, with troubleshooting knowledge across hardware, software, networks, Windows, mobile devices, and basic macOS. Familiarity with Azure Active Directory, Intune, Active Directory, video conferencing systems, Microsoft 365, ticketing systems, and ITSM practices is expected; strong customer service, communication, prioritization, and documentation skills are also required.

Skills

Windows Support
macOS Support
Mobile Device Support
Azure Active Directory
Microsoft Intune
Active Directory
Hardware And Software Troubleshooting
Network Troubleshooting
Video Conferencing Systems
Microsoft 365
IT Service Management
Ticketing Systems
Customer Service
Incident Documentation
User Account And Access Management
Onboarding And Offboarding

Visa sponsorship

Not detected in the job text

Keywords

Service Desk
Help Desk
End-User Support
Windows
macOS
iOS
Android
Azure Active Directory
Microsoft Intune
Active Directory
Microsoft 365
Hardware Troubleshooting
Software Troubleshooting
Network Troubleshooting
VPN
Wi-Fi
DNS
Video Conferencing
Meeting Room Technology
Ticketing Systems
IT Service Management
ITIL
Incident Management
Request Management
Asset Management
User Account Management
Access Control
Onboarding
Offboarding
CompTIA A+

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