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Added 7 mins ago
SQ
Analyst, computer
Société québécoise des infrastructures
Québec, QC
- $57,374 to $109,286 CAD / year
- Full-time
- Hybrid
Prepare cost-benefit and return-on-investment analyses to support system implementation
Added 10 mins ago
Government Relations Analyst
Trans Mountain
Calgary, AB
Trans Mountain Corporation operates Canada’s only pipeline system transporting oil products to the West Coast. We deliver approximately 890,000 barrels of petroleum products each day…
Added 40 mins ago
R|
Accounts Receivable Analyst
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are looking for an Accounts Receivable Analyst to join our Finance team and support the organization’s end-to-end receivables operations.
Added 1 hour ago
BB
Computer systems analyst
BAASS Business Solutions Inc.
Thornhill, ON
- From $48.5 CAD / hour
- Full-time
- On-site
Prepare cost-benefit and return-on-investment analyses to support system implementation
Added 1 hour ago
S
CA Gen Programmer / Programmer Analyst
SereneAid
Fredericton, NB
- Full-time
Service New Brunswick is seeking an experienced CA Gen Programmer / Programmer Analyst II to support the development, deployment, maintenance, and enhancement of the Client Service Delivery…
Added 1 hour ago
HR
Analyst, information technology (IT)
Hamati Roofing
North York, ON
- From $48.5 CAD / hour
- Full-time
- On-site
Prepare cost-benefit and return-on-investment analyses to support system implementation
Added 2 hours ago
DQ
Technical support analyst - network
DAIRY QUEEN GRILL & CHILL
North Bay, ON
- From $37 CAD / hour
- Full-time
- On-site
Network and system administration/administrator
Added 2 hours ago
LL
Business systems analyst
LATENTBRIDGE LTD.
Mississauga, ON
- From $101,000 CAD / year
- Full-time
- On-site
Prepare cost-benefit and return-on-investment analyses to support system implementation
Added 2 hours ago
QI
Business systems analyst
QuestEnterprise Inc.
North York, ON
- $70,000 to $80,000 CAD / year
- Full-time
- Hybrid
Prepare cost-benefit and return-on-investment analyses to support system implementation
Added 3 hours ago
ES
Senior Business Analyst
EPAM Systems
Toronto, ON
- Full-time
As a Senior Business Analyst, you will work closely with business stakeholders, technology teams, and subject matter experts to analyse requirements, deliver solutions, and support the…
Added 3 hours ago
SM
RQ11611 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a highly experienced Senior Business Analyst with extensive expertise in business requirements gathering, business process reengineering, Agile methodologies, user story…
Added 3 hours ago
SM
RQ11612 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Business Analyst with strong expertise in business requirements gathering, business process reengineering, Agile methodologies, business modelling,…
Added 3 hours ago
SM
RQ11619 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Business Analyst with strong expertise in business requirements gathering, business process reengineering, Agile methodologies, business modelling,…
Added 3 hours ago
SM
RQ11611 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a highly experienced Senior Business Analyst with extensive expertise in business requirements gathering, business process reengineering, Agile methodologies, user story…
Added 3 hours ago
SM
RQ11619 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Business Analyst with strong expertise in business requirements gathering, business process reengineering, Agile methodologies, business modelling,…
Added 3 hours ago
SM
RQ11518 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Business Analyst with strong expertise in business requirements gathering, business process reengineering, Agile methodologies, business modelling,…
Added 3 hours ago
SM
RQ11518 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Business Analyst with strong expertise in business requirements gathering, business process reengineering, Agile methodologies, business modelling,…
Added 3 hours ago
SM
RQ11611 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a highly experienced Senior Business Analyst with extensive expertise in business requirements gathering, business process reengineering, Agile methodologies, user story…
Added 3 hours ago
SM
RQ11615 - Business Analyst - Junior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Junior Business Analyst with strong experience in business and data analysis, requirements gathering, process modelling, stakeholder engagement, and documentation. The…
Added 3 hours ago
SM
RQ11518 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Business Analyst with strong expertise in business requirements gathering, business process reengineering, Agile methodologies, business modelling,…
Added 3 hours ago
SM
RQ11619 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Business Analyst with strong expertise in business requirements gathering, business process reengineering, Agile methodologies, business modelling,…
Added 3 hours ago
SM
RQ11612 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Business Analyst with strong expertise in business requirements gathering, business process reengineering, Agile methodologies, business modelling,…
Added 3 hours ago
SM
RQ11612 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Business Analyst with strong expertise in business requirements gathering, business process reengineering, Agile methodologies, business modelling,…
Added 3 hours ago
SM
RQ00388 – Solution Architect
S M Software Solutions Inc
Fredericton, NB
- Full-time
Support system testing and defect management processes
Added 3 hours ago
SM
RQ11648 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Business Analyst with extensive experience in business analysis, requirements gathering, requirements management, business process modelling, stakeholder engagement,…

Compugen Inc

Service Desk - Contract

Toronto, ON, Canada

Contract

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Job details

Job type: Contract
Apply by: Nov 8, 2026
Posting language: English
Posted: Oct 9, 2026

Original job description

About Compugen Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled.

Dreaming, designing, and delivering isn't just a mantra for us - it's a way of life. We believe that technology is the conduit, but our people – they are the connection that truly makes the magic happen!

Our Culture We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals - we're dedicated to helping you achieve yours.

If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.

Position Overview: The Service Desk Analyst provides first-line and second-line technical support to end users, ensuring timely resolution of IT issues and a high level of customer service. This role supports a mixed technology environment including Windows and macOS devices, mobile devices, cloud identity platforms, and collaboration and video conferencing systems.

Key Responsibilities:

Provide end-user support through the Service Desk via phone, email, ticketing system, and in-person assistance
Diagnose, troubleshoot, and resolve hardware, software, and connectivity issues in a timely and professional manner
Support Windows-based desktops and laptops, with some macOS support
Provide support for mobile devices including iPhones and Android devices
Manage user accounts, access, and devices using Azure Active Directory (Azure AD) and Microsoft Intune
Perform onboarding and offboarding activities, including account creation, device setup, and access provisioning
Troubleshoot and support collaboration and video conferencing (VC) units, including meeting room technology and peripherals
Install, configure, and maintain software applications and operating system updates
Escalate complex or unresolved issues to higher-level support teams while maintaining ownership and communication
Document incidents, requests, resolutions, and procedures within the ticketing system and knowledge base
Follow IT service management (ITSM) best practices, including incident, request, and asset management
Ensure compliance with security policies and data protection standards
Provide excellent customer service and clear communication to technical and non-technical users

Skills & Qualifications:

Experience working in a Service Desk, Help Desk, or End User Support role
Strong troubleshooting skills across hardware, software, and network-related issues
Working knowledge of Windows operating systems and basic macOS support
Experience supporting mobile devices, including iOS (iPhone) and Android
Familiarity with Azure Active Directory and Microsoft Intune for user and device management
Experience supporting video conferencing systems and meeting room technology
Understanding of Active Directory concepts, user permissions, and access control
Ability to prioritize tasks and manage multiple requests in a fast-paced environment
Strong customer service, communication, and documentation skills
Experience with ticketing systems and ITSM frameworks (e.g., ITIL)
Exposure to Microsoft 365 applications and collaboration tools
Basic understanding of networking concepts (VPN, Wi-Fi, DNS)
Technical certifications (e.g., CompTIA A+, Microsoft, ITIL) are an asset
Customer-focused mindset
Strong problem-solving and analytical skills
Clear verbal and written communication
Ability to work independently and as part of a team
Attention to detail and documentation accuracy

Equity Statement At Compugen, we are committed to diversity, equity and inclusion. We actively recruit from all groups, including women, Indigenous people, persons with disabilities and members of visible minorities. We recognize the importance of removing barriers to participation and provide accommodation upon request to all applicants throughout the recruitment process. If you require an accommodation, our People & Culture representative will work with you to meet your needs in a confidential and respectful manner. We believe everyone deserves a seat at the table-and we are taking deliberate action to make this a reality.

#ITR

#CompugenITR

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More about this job

Responsibilities

Provide first- and second-line support to end users, diagnosing and resolving hardware, software, connectivity, account, and device issues across Windows, macOS, and mobile environments. Manage user access and device setup, support meeting room technology, document service requests, and escalate complex issues while maintaining communication and following security and IT service management practices.

Requirements

Candidates should have experience in a service desk, help desk, or end-user support role, with troubleshooting knowledge across hardware, software, networks, Windows, mobile devices, and basic macOS. Familiarity with Azure Active Directory, Intune, Active Directory, video conferencing systems, Microsoft 365, ticketing systems, and ITSM practices is expected; strong customer service, communication, prioritization, and documentation skills are also required.

Skills

Windows Support
macOS Support
Mobile Device Support
Azure Active Directory
Microsoft Intune
Active Directory
Hardware And Software Troubleshooting
Network Troubleshooting
Video Conferencing Systems
Microsoft 365
IT Service Management
Ticketing Systems
Customer Service
Incident Documentation
User Account And Access Management
Onboarding And Offboarding

Visa sponsorship

Not detected in the job text

Keywords

Service Desk
Help Desk
End-User Support
Windows
macOS
iOS
Android
Azure Active Directory
Microsoft Intune
Active Directory
Microsoft 365
Hardware Troubleshooting
Software Troubleshooting
Network Troubleshooting
VPN
Wi-Fi
DNS
Video Conferencing
Meeting Room Technology
Ticketing Systems
IT Service Management
ITIL
Incident Management
Request Management
Asset Management
User Account Management
Access Control
Onboarding
Offboarding
CompTIA A+

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