System Administrator

About Compugen

Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled.

Dreaming, designing, and delivering isn't just a mantra for us - it's a way of life. We believe that technology is the conduit, but our people – they are the connection that truly makes the magic happen!

Our Culture

We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals - we're dedicated to helping you achieve yours.

If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.

Position Overview:

The System Administrator, Server & Citrix Support is responsible for the administration, maintenance, and support of enterprise server infrastructure and Citrix environments. This role ensures the stability, performance, security, and availability of critical systems that support business operations. The successful candidate will troubleshoot complex technical issues, implement infrastructure improvements, and collaborate with internal teams and customers to deliver reliable IT services.

The position requires strong expertise in Microsoft Windows Server technologies, virtualization platforms, Citrix Virtual Apps and Desktops, and enterprise infrastructure best practices.

Key Responsibilities:

Server Administration & Support

• Administer, maintain, and support Windows Server environments across physical and virtual infrastructure.
• Monitor system performance, capacity, and availability to ensure optimal operation.
• Perform server provisioning, patching, upgrades, and decommissioning activities.
• Manage Active Directory, Group Policy, DNS, DHCP, file services, and related infrastructure components.
• Maintain backup, disaster recovery, and business continuity solutions.
• Identify and resolve server-related incidents, service requests, and performance issues.
• Participate in infrastructure projects, migrations, and technology refresh initiatives.
• Ensure system security through vulnerability remediation, patch management, and adherence to security standards.
  
  
  

Citrix Administration & Support

• Administer and support Citrix Virtual Apps and Desktops environments.
• Manage Citrix Delivery Controllers, StoreFront, Director, Workspace Environment Management (WEM), and related components.
• Maintain and optimize application delivery and virtual desktop performance.
• Troubleshoot user access, application launch, profile, printing, and connectivity issues.
• Implement and maintain Citrix policies, machine catalogs, and delivery groups.
• Support upgrades, patches, and lifecycle management of Citrix infrastructure.
• Monitor Citrix environment health and proactively address performance concerns.
  
  
  

Infrastructure & Operations

• Support virtualization platforms such as VMware vSphere or Microsoft Hyper-V.
• Assist with storage administration, including SAN and NAS technologies.
• Collaborate with networking, security, and cloud teams on infrastructure-related initiatives.
• Document configurations, procedures, standards, and operational activities.
• Participate in on-call rotation and provide after-hours support when required.
• Follow ITIL-based processes for Incident, Problem, Change, and Request Management.
• Recommend and implement continuous improvement opportunities to increase reliability, security, and efficiency.
  
  
  

Customer & Service Delivery

• Provide exceptional customer service and technical support to internal and external stakeholders.
• Communicate technical issues and solutions effectively to both technical and non-technical audiences.
• Meet defined service levels and operational performance targets.
• Participate in customer meetings, service reviews, and technical planning discussions as required.
  
  
  

Skills & Qualifications:

• 3-5+ years of experience supporting enterprise Windows Server environments.
• 2-3+ years of hands-on Citrix administration experience.
• Strong experience with:
• • Microsoft Windows Server (2016/2019/2022)
  • Active Directory and Group Policy
  • DNS, DHCP, and File Services
  • Citrix Virtual Apps and Desktops
  • VMware vSphere and/or Microsoft Hyper-V
  • PowerShell scripting and automation
  • Microsoft 365 and Azure services
  • Enterprise monitoring and backup solutions
    
    

Technical Skills

• Knowledge of Citrix Cloud and modern Citrix technologies.
• Experience supporting profile management, FSLogix, and user environment management solutions.
• Understanding of networking concepts including TCP/IP, VPN, firewalls, and load balancing.
• Experience with storage technologies, SAN/NAS platforms, and virtualization best practices.
• Familiarity with security frameworks, vulnerability management, and hardening standards.
• Experience troubleshooting complex infrastructure and application delivery issues.
  
  
  

Preferred Certifications

• Microsoft Certified: Azure Administrator Associate
• Citrix Certified Associate (CCA) or Citrix Certified Professional (CCP)
• VMware Certified Professional (VCP)
• ITIL Foundation Certification
  
  
  

What Compugen Offers You:

• Exciting, fast-paced challenging work environment
• A culture where authenticity and diversity are valued
• Professional development
• Participation in Women in Technology Network
• Opportunities to give back to our local communities
• Collaborative supportive team members
• Remote work/hybrid work options
• Work/life flexibility
  
  
  

Equity Statement

At Compugen, we are committed to diversity, equity and inclusion. We actively recruit from all groups, including women, Indigenous people, persons with disabilities and members of visible minorities. We recognize the importance of removing barriers to participation and provide accommodation upon request to all applicants throughout the recruitment process. If you require an accommodation, our People & Culture representatives will work with you to meet your needs in a confidential and respectful manner. We believe everyone deserves a seat at the table-and we are taking deliberate action to make this a reality.