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Added 1 min ago
AA
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- Full-time
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- Full-time
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- $50,000 to $53,000 CAD / year
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- Full-time
Active listening skills: Ability to listen and respond to a customer in a manner that improves mutual understanding
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Info-Tech Research Group
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- Full-time
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- Full-time
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Compugen Inc

TSR 2 - Technical Service Representative

Quebec, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 4, 2026
Posting language: English · French
Posted: Nov 4, 2026

Original job description

English section of this bilingual listing.

Dreaming, designing, and delivering isn't just a mantra for us - it's a way of life. We believe that technology is the conduit, but our people – they are the connection that truly makes the magic happen!

Our Culture

We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals - we're dedicated to helping you achieve yours.

If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.

Position Overview:

The Technical Services Representative 2 plays a key role to our organization’s success. This position is responsible for the deployment, installation, and upgrade of Computer desktops, workstations, printers, peripherals as well as associated operating systems and application software at the desktop level.

Key Responsibilities:

Perform complex moves, adds, changes of computer equipment

Printers repair

PC & laptor repair

Server repair

Perform complex hardware and/or software upgrades to existing equipment

Perform network connections for desktops and printers

Outsourcing to client sites as required

Administer customer deployment issues on site.

Image computers according to customer instructions and requests.

Deliver and install computers.

Remove old equipment.

Prepare deployment schedule - manage tickets received daily

Update inventory and staffing levels.

Perform complex hardware and/or software upgrades to existing equipment

Perform network connections for desktops and printers

Outsourcing to client sites as required

Administer customer deployment issues on site.

Image computers according to customer instructions and requests.

Deliver and install computers.

Remove old equipment.

Prepare deployment schedule - manage tickets received daily

Update inventory and staffing levels.

Skills & Qualifications:

Have a college or university education in computer science or electronics

Must pass Security Clearance check

At least 5 years of experience in a similar position.

Experience with imaging and re-imaging of desktop and laptop computers

Must have a valid driver’s license, vehicle and insurance

Must be able to drive for long periods as necessary

Good written and verbal communication skills

Proven sense of urgency to complete tasks and assignments

Ability to diffuse tense customer situations and project a positive, confident outlook

High level of integrity and honesty

Ability to take direction and follow practices and procedures consistently and accurately

Good time management skills

Must be able to work independently as well as in a team environment

Working conditions

Have access to a vehicle

Standard work hours are: Monday to Friday, 8:30 am to 5:00pm

Frequently assigned to changing priorities

May be required to work overtime, with paid compensation based on the Employment Standards Act of overtime payment for the province they reside in.

Physical requirements

Must be able to lift a minimum of 40 lbs. on a regular basis.

What Compugen Offers You:

Exciting, fast-paced challenging work environment
A culture where authenticity and diversity are valued
Professional development
Participation in Women in Technology Network
Opportunities to give back to our local communities
Collaborative supportive team members
Remote work/hybrid work options
Work/life flexibility

Read the full bilingual original

About Compugen

Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled.

Dreaming, designing, and delivering isn't just a mantra for us - it's a way of life. We believe that technology is the conduit, but our people – they are the connection that truly makes the magic happen!

Our Culture

We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals - we're dedicated to helping you achieve yours.

If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.

Position Overview:

The Technical Services Representative 2 plays a key role to our organization’s success. This position is responsible for the deployment, installation, and upgrade of Computer desktops, workstations, printers, peripherals as well as associated operating systems and application software at the desktop level.

Key Responsibilities:

Perform complex moves, adds, changes of computer equipment

Printers repair

PC & laptor repair

Server repair

Perform complex hardware and/or software upgrades to existing equipment

Perform network connections for desktops and printers

Outsourcing to client sites as required

Administer customer deployment issues on site.

Image computers according to customer instructions and requests.

Deliver and install computers.

Remove old equipment.

Prepare deployment schedule - manage tickets received daily

Update inventory and staffing levels.

Perform complex hardware and/or software upgrades to existing equipment

Perform network connections for desktops and printers

Outsourcing to client sites as required

Administer customer deployment issues on site.

Image computers according to customer instructions and requests.

Deliver and install computers.

Remove old equipment.

Prepare deployment schedule - manage tickets received daily

Update inventory and staffing levels.

Skills & Qualifications:

Have a college or university education in computer science or electronics

Must pass Security Clearance check

At least 5 years of experience in a similar position.

Experience with imaging and re-imaging of desktop and laptop computers

Must have a valid driver’s license, vehicle and insurance

Must be able to drive for long periods as necessary

Good written and verbal communication skills

Proven sense of urgency to complete tasks and assignments

Ability to diffuse tense customer situations and project a positive, confident outlook

High level of integrity and honesty

Ability to take direction and follow practices and procedures consistently and accurately

Good time management skills

Must be able to work independently as well as in a team environment

Working conditions

Have access to a vehicle

Standard work hours are: Monday to Friday, 8:30 am to 5:00pm

Frequently assigned to changing priorities

May be required to work overtime, with paid compensation based on the Employment Standards Act of overtime payment for the province they reside in.

Physical requirements

Must be able to lift a minimum of 40 lbs. on a regular basis.

What Compugen Offers You:

Exciting, fast-paced challenging work environment
A culture where authenticity and diversity are valued
Professional development
Participation in Women in Technology Network
Opportunities to give back to our local communities
Collaborative supportive team members
Remote work/hybrid work options
Work/life flexibility

Equity Statement

At Compugen, we are committed to diversity, equity and inclusion. We actively recruit from all groups, including women, Indigenous people, persons with disabilities and members of visible minorities. We recognize the importance of removing barriers to participation and provide accommodation upon request to all applicants throughout the recruitment process. If you require an accommodation, our People & Culture representatives will work with you to meet your needs in a confidential and respectful manner. We believe everyone deserves a seat at the table-and we are taking deliberate action to make this a reality.

À propos de Compugen

Compugen est le plus grand allié technologique privé au Canada. Pour innover dans les industries, transformer les entreprises, connecter les communautés et générer des changements significatifs, nous devons voir plus grand, élargir notre portée et agir avec plus d’audace. Grâce au savoir, à la curiosité et à la collaboration, Compugen aide les organisations à offrir des expériences conçues avec intention. Voilà ce que signifie être centré sur l’humain et propulsé par la technologie.

Rêver, concevoir et livrer n’est pas qu’un mantra pour nous - c’est une façon de vivre. Nous croyons que la technologie est le vecteur, mais que ce sont nos gens qui créent les liens qui rendent réellement la magie possible!

Notre culture

Nous sommes une culture centrée sur l’humain, où nous accordons la priorité à votre bien-être et nous investissons dans votre plein potentiel. Nous ne sommes pas seulement axés sur l’atteinte de nos objectifs - nous sommes aussi déterminés à vous aider à atteindre les vôtres.

Si vous êtes animé par une curiosité sans relâche, porté par le désir de faire une différence et profondément collaboratif, vous avez votre place chez nous.

Aperçu du poste :

Le représentant ou la représentante des services techniques 2 joue un rôle clé dans le succès de notre organisation. Ce poste est responsable du déploiement, de l’installation et de la mise à niveau des ordinateurs de bureau, postes de travail, imprimantes, périphériques ainsi que des systèmes d’exploitation et logiciels d’application associés au niveau poste de travail.

Principales responsabilités :

Effectuer des déplacements, ajouts et changements complexes d’équipement informatique
Réparation d’imprimantes
Réparation de PC et d’ordinateurs portables
Réparation de serveurs
Effectuer des mises à niveau complexes de matériel et/ou de logiciels sur l’équipement existant
Effectuer les connexions réseau pour les ordinateurs de bureau et les imprimantes
Se déplacer sur les sites des clients au besoin
Gérer les enjeux de déploiement des clients sur place
Imager les ordinateurs selon les instructions et demandes des clients
Livrer et installer les ordinateurs
Retirer l’ancien équipement
Préparer le calendrier de déploiement et gérer les billets reçus quotidiennement
Mettre à jour l’inventaire et les niveaux de dotation
Effectuer des mises à niveau complexes de matériel et/ou de logiciels sur l’équipement existant
Effectuer les connexions réseau pour les ordinateurs de bureau et les imprimantes
Se déplacer sur les sites des clients au besoin
Gérer les enjeux de déploiement des clients sur place
Imager les ordinateurs selon les instructions et demandes des clients
Livrer et installer les ordinateurs
Retirer l’ancien équipement
Préparer le calendrier de déploiement et gérer les billets reçus quotidiennement
Mettre à jour l’inventaire et les niveaux de dotation

Compétences et qualifications :

Détenir une formation collégiale ou universitaire en informatique ou en électronique
Réussir une vérification de sécurité
Avoir au moins 5 ans d’expérience dans un poste similaire
Expérience en imagerie et réimagerie d’ordinateurs de bureau et portables
Détenir un permis de conduire valide, un véhicule et une assurance
Être en mesure de conduire pendant de longues périodes, au besoin
Bonnes compétences en communication écrite et verbale
Faire preuve d’un sentiment d’urgence pour accomplir les tâches et mandats
Capacité à désamorcer les situations tendues avec les clients et à projeter une attitude positive et confiante
Haut niveau d’intégrité et d’honnêteté
Capacité à suivre les directives, les pratiques et les procédures de façon constante et rigoureuse
Bonnes compétences en gestion du temps
Capacité à travailler de façon autonome ainsi qu’en équipe

Conditions de travail

Avoir accès à un véhicule

Les heures normales de travail sont du lundi au vendredi, de 8 h 30 à 17 h

Être fréquemment affecté à des priorités changeantes

Peut être appelé à faire des heures supplémentaires, avec rémunération conformément aux normes d’emploi applicables à la province de résidence.

Exigences physiques

Être en mesure de soulever régulièrement un minimum de 40 lb.

Ce que Compugen vous offre :

Un environnement de travail stimulant, dynamique et rapide
Une culture où l’authenticité et la diversité sont valorisées
Du développement professionnel
La participation au réseau Femmes en technologie
Des occasions de redonner à nos communautés locales
Des collègues collaboratifs et solidaires
Des options de travail à distance ou hybride
De la flexibilité pour favoriser l’équilibre travail-vie personnelle

Énoncé d’équité

Chez Compugen, nous nous engageons à favoriser la diversité, l’équité et l’inclusion. Nous recrutons activement auprès de tous les groupes, y compris les femmes, les personnes autochtones, les personnes en situation de handicap et les membres des minorités visibles. Nous reconnaissons l’importance d’éliminer les obstacles à la participation et offrons des mesures d’adaptation sur demande à toutes les personnes candidates tout au long du processus de recrutement. Si vous avez besoin d’une mesure d’adaptation, nos représentants et représentantes de l’équipe Personnes et culture travailleront avec vous afin de répondre à vos besoins de façon confidentielle et respectueuse. Nous croyons que chaque personne mérite d’avoir sa place à la table - et nous posons des gestes concrets pour que cela devienne une réalité.

Apply About employer

More about this job

Responsibilities

Deploy, install, image, upgrade, and repair desktop computers, laptops, printers, servers, peripherals, operating systems, and applications at customer sites. Manage deployment schedules and tickets, resolve on-site customer issues, remove old equipment, and maintain inventory and staffing updates.

Requirements

Requires college or university education in computer science or electronics, at least five years of similar experience, desktop and laptop imaging experience, and successful completion of a security clearance check. Candidates must have a valid driver's license, vehicle, and insurance, be able to lift 40 pounds regularly, and demonstrate strong communication, customer service, time management, and independent and collaborative work skills.

Skills

Desktop and Laptop Repair
Printer Repair
Server Repair
Hardware Upgrades
Software Upgrades
Computer Imaging and Re-Imaging
Network Connections
Computer Deployment
Customer Issue Resolution
Inventory Management
Deployment Scheduling
Written and Verbal Communication
Time Management
Customer Service
Independent and Teamwork

Benefits

Professional Development
Remote Work or Hybrid Work Options
Work-Life Flexibility

Visa sponsorship

Not detected in the job text

Keywords

Computer Science
Electronics
Desktop Computers
Workstations
Laptops
Printers
Peripherals
Operating Systems
Application Software
Hardware Upgrades
Software Upgrades
Computer Imaging
Computer Re-Imaging
Network Connections
Computer Deployment
Desktop Support
Server Repair
PC Repair
Customer Issue Resolution
Deployment Scheduling
Ticket Management
Inventory Management
Security Clearance
Client Site Support

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