Job Summary
The Customer Service Representative III will provide customer service and administrative support, focusing on parts and pump pricing, order processing, warranty claims, and invoice billing issues. This role will serve as a primary point of contact for customers, coordinate with internal sales teams, and help resolve order-related and accounts receivable disputes while ensuring compliance with established customer service procedures.
Key Responsibilities
- Serve as the first point of contact for customer service inquiries and provide timely, professional support.
- Prepare and provide price quotations for parts, pumps, and motors.
- Process customer orders, enter order details into the ERP-LX system, and provide order status updates.
- Maintain quote logs, production order tracking logs, and related databases.
- Assist with warranty claim processing, credit memos, and no-charge order requirements.
- Manage customer order changes, including address updates, schedule adjustments, and carrier changes.
- Prepare and maintain customer communication folders and documentation.
- Support sales teams with customer service and order-related activities.
- Assist in resolving accounts receivable collection disputes and billing issues.
- Perform export compliance tasks as required.
- Follow ISO 9001 customer service procedures and work instructions.
- Perform other duties as assigned by the Customer Service Manager.
Required Qualifications
- High school diploma or equivalent required; an associate degree or college-level education preferred.
- 5–10 years of relevant customer service experience.
- Strong financial and accounting skills.
- Experience with order entry, order management, quotations, and invoice or billing issue resolution.
- Proficiency in Microsoft Office applications.
- Strong written and verbal communication skills.
- Excellent problem-solving, organizational, and customer service skills.
- Ability to manage multiple tasks accurately and work effectively with customers and internal teams.
Compunnel Inc. is an Equal Employment Opportunity (EEO) employer committed to fostering an inclusive, diverse, and equitable workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, citizenship status, age, disability, protected veteran status, marital status, genetic information, or any other characteristic protected by applicable federal, state, or local law.
As a global workforce solutions provider, Compunnel values diversity of thought, background, and experience, and believes an inclusive workforce strengthens innovation and client success.
