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Added 35 mins ago
Heavy Duty Cleaner
FirstService Residential Canada
Oakville, ON
Full-time
Ability to operate and use janitorial tools, equipment, and supplies such as floor buffers, vacuum cleaners, and cleaning compounds and solutions
Added 2 hours ago
Relationship Manager, Business Markets Intern
RBC
Cobourg, ON · Peterborough, ON
Full-time
Be on your client’s path, visit your clients on-site to gain a thorough understanding of their business objectives and operations, as permitted
Added 3 hours ago
Associé(e) Comptoir entrepreneur (Temps plein)
The Home Depot Canada
Sherbrooke, QC
Full-time
…an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your…
Added 3 hours ago
Senior Clinical Trial Associate
ICON Strategic Solutions
Canada
Full-time
At ICON Strategic Solutions, you will work in a sponsor-dedicated model, supported by ICON’s global expertise.
Added 3 hours ago
Senior Associate, Recruiting (12-Month Contract)
Capital One
Toronto, ON
Full-time
161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,Senior Associate, Recruiting (12-Month Contract)
Added 4 hours ago
Associate Financial Advisor - Rouyn-Noranda
CIBC
Rouyn-Noranda, QC · Principale & Perreault
Full-time
…you’ll make a meaningful difference in our clients' lives. As an Associate Financial Advisor, you’ll form a deep understanding of your personal and small business clients’ needs as you…
Added 4 hours ago
Client Associate, Wood Gundy
CIBC
Halifax, NS
Full-time
As a Client Associate, you will work closely with Investment Advisors at CIBC Wood Gundy to help manage their portfolios and develop new business. You will directly engage with…
Added 5 hours ago
Client Associate (IR licensed) Wood Gundy
CIBC
Saskatoon, SK
Full-time
As a Client Associate, you will work closely with Investment Advisors at CIBC Wood Gundy to help manage their portfolios and develop new business. You will directly engage with…
Added 5 hours ago
Financial Associate (RR Licensed) CIBC Wood Gundy
CIBC
Hamilton, ON
Full-time
As a Financial Associate, you will work closely with Investment Advisors at CIBC Wood Gundy to help manage their portfolios and develop new business. You will directly engage with…
Added 8 hours ago
Condominium Manager
FirstService Residential Canada
Toronto, ON · North York, ON
Full-time
Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace…
Added 8 hours ago
Merchandising Execution Associate Part Time - 7255 Cranbrook
The Home Depot Canada
Cranbrook, BC
Part-time
…an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your…
Added 8 hours ago
Merchandising Execution Associate (6 month contract) Part Time - 7058 St. Vital
The Home Depot Canada
Winnipeg, MB
Part-time
…an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your…
Added 8 hours ago
Merchandising Associate: Part-Time (Mon-Fri / 6am - 2:30pm) - ABBOTSFORD
The Home Depot Canada
Abbotsford, BC
Part-time
…an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your…
Added 10 hours ago
Specialist, RES, Financial Aid
Langara College
Vancouver, BC
Full-time
Successful completion of a two-year diploma or an associate's degree in a related discipline.
Added 10 hours ago
Advisor, RES, Financial Aid
Langara College
Vancouver, BC
Full-time
Successful completion of a two-year diploma or an associate's degree in a related discipline.
Added 11 hours ago
Relationship Manager, Business Markets Intern
Royal Bank of Canada
Peterborough, ON
Full-time
Be on your client’s path, visit your clients on-site to gain a thorough understanding of their business objectives and operations, as permitted
Added 11 hours ago
Architectural Contract Administrator
TalentSphere Staffing Solutions
Ottawa, ON
Contract
On-Site Leadership: Take charge of site visits and work closely with construction managers, contractors, sub-contractors, and client representatives to keep projects on track and moving…
Added 11 hours ago
Manager, Client Engagement - Wayfinding
BrandActive
Toronto, ON
Full-time
…there, we translate those insights into strategies and practical solutions, from system-wide frameworks for large, multi-site organizations to more detailed recommendations for individual…
Added 12 hours ago
Manager, Client Engagement - Wayfinding
BrandActive
Toronto, ON
$100,000 to $150,000 CAD / year
Full-time
…there, we translate those insights into strategies and practical solutions, from system-wide frameworks for large, multi-site organizations to more detailed recommendations for individual…
Added 12 hours ago
Project Manager - Equipment
Trane Technologies
London, ON
Full-time
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the…
Added 12 hours ago
Data Analyst – Power BI Microsoft Fabric (35903)
Myticas Consulting
Ottawa, ON
Full-time
…and maintain dashboards, reports, data models and analytical solutions using Microsoft Fabric, Power BI and related Azure/cloud analytics…
Added 12 hours ago
Director, Canadian Banking Controller
CIBC
Toronto, ON
Full-time
Reporting to the Associate Vice President, Banking, Wealth and Corporate Controller, the Director, Canadian Banking Controller (the “Controller”) plays a key role in supporting the Canadian…
Added 13 hours ago
Intelligent Grid Solutions Intern
TRC Companies, Inc.
Calgary, AB
Part-time
…combining science with the latest technology to devise innovative solutions that stand the test of time. From pipelines to power plants, roadways to reservoirs, schoolyards to security…
Added 13 hours ago
Systems Engineer - Managed Services
Exchange Technology Services Inc.
Winnipeg, MB
The Systems Engineer is responsible for the successful delivery of cloud-based solutions and infrastructure projects, with a key focus on Microsoft Azure and Microsoft 365 (Office 365)…
Added 14 hours ago
Financial Associate (RR licensed) CIBC Wood Gundy
CIBC
Toronto, ON
Full-time
As a Financial Associate, you will work closely with Investment Advisors at CIBC Wood Gundy to help manage their portfolios and develop new business. You will directly engage with…

Computacenter AG & Co. oHG

On-Site Associate Technician (Technical Support)

Telecommuter, ON, Canada

Posting language: English
Posted: Sep 25, 2026

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Original job description

About the role

The Associate Technician ensures that systems and services are supported, upgraded and managed to meet Service Level Agreements and business-related moves and changes. They will also ensure that all incidents and service requests are fulfilled within the defined SLA; escalate any incident or service request which breaches its SLA, and provides timely and effective support. They also share and document knowledge within the team and with customers related to hardware and software, along with contributing to the effective and efficient handling of all levels of technical support cases (basic user questions to escalated issues required more in-depth technical and problem solving skills).

What you'll be doing

Partner with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.
Address and create incident tickets from area queue, achieve and document resolution; assign tickets to transfer group for resolution; apply and coordinate workarounds and solutions.
Update asset inventory, staging of customer workplace (hardware provision); decommission hardware when required; deliver the requested hardware /software requested with appropriate tasks to be carried out; complete tickets for tasks assigned with appropriate updates and closure.
Perform onboarding and offboarding tasks as per customer guidelines.
Provide meeting-room support as needed: Lenovo Hubs, Core devices, Screens, Teams Meeting Software
Provide remote support in a timely and effective basis, adhering to departmental standards, policies, and OLAs, minimising adverse impact of incidents and service failures on business operations.
Support corporate mobile devices, iPhone and Android, including configuration/setup for customers and troubleshooting the device as needed.
Manage customer expectations with conflicting priorities and diversified line of business.
Communicate timely, appropriately, and clearly to both internal and external IT units and customers.
Responsible for inventory in the asset management tool, handling reparations with vendors, replacement of devices and donations of old hardware, as well as disposal of electronic scrap.
Provide advice and act as the contact person for user queries relating to hardware and software, adhering to and monitoring deadlines.
Embrace and support Computacenter’s mission and core values.

What you have

Experience gathering and analyzing information to make sound decisions and solve problems in a timely manner.
The ability to quickly build and maintain relationships and foster teamwork with internal and external teams.
Have demonstrated ability to assess work process in order to overcome obstacles.
Must be customer focused with a proven track record of superior service.
Legally eligible to work in Canada
Security clearance is required. Eligible candidates will have resided in Canada for at least 10 consecutive years.
Good knowledge and experience of SAP, MS Office and MS Teams
Excellent attention to detail Strategic thinking and tactical execution skills
Good knowledge of the IT industry and an understanding of IT technologies and products
Excellent written and verbal communication skills.
Comfortable communicating with colleagues in different countries where English is not the first spoken language
Good self-organization and time management skills
Ability to prioritize and handle multiple requests simultaneously
Can build trust, be assertive when required and shows initiative and enthusiasm
Resilience, and able to deal with stressful situations
Business and financial acumen with strong analytical skills
Demonstrate an understanding of product supply chains
Commercially astute
Team-oriented working and thinking

What you can expect

There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.

About us

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 21,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in Ontario and Toronto. www.computacenter.com/us

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More about this job

Responsibilities

The Associate Technician is responsible for supporting, upgrading, and managing IT systems while ensuring all incidents and service requests are resolved within defined SLAs. They will also handle hardware provisioning, asset inventory management, and provide on-site technical support for meeting rooms and mobile devices.

Requirements

Candidates must have experience in technical support, strong problem-solving skills, and proficiency in SAP, MS Office, and MS Teams. The role requires legal eligibility to work in Canada and the ability to obtain security clearance, including a 10-year residency history in Canada.

Skills

Technical support
Hardware troubleshooting
Software support
Asset management
Incident management
Customer service
SAP
MS Office
MS Teams
Mobile device configuration
Problem solving
Time management
Communication
Inventory management
Vendor management
Onboarding

Benefits

Long-term career opportunities
Health benefit plans
Financial security plans

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Hardware
Software
SLA
Incident Management
Asset Inventory
Onboarding
Offboarding
Lenovo Hubs
Teams Meeting Software
iPhone
Android
SAP
MS Office
MS Teams
IT Infrastructure
Supply Chain
Security Clearance
Customer Service
Troubleshooting
Electronic Scrap Disposal
Vendor Management
Digital Transformation

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