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Added 3 mins ago
(CAN) Maintenance Associate- Electrician Sunday to Thursday Night 10:30pm to 7:00am (starting on Sunday and ending at 7am on Friday
Walmart Canada
Cornwall, ON
Full-time
Position Summary...Responsible for the repair and preventative maintenance of automated conveying systems and support operations in all aspects of an automated environment. Responsibilities…
Added 3 mins ago
Corporate Compliance, Supplier Quality & Regulatory Affairs Engineer
Wolf Steel Ltd
Barrie, ON
Full-time
…Development & Technology (Engineering Teams), Product Management, Operations, Supply Chain, Manufacturing, Sustainability, and Compliance & Regulatory stakeholders to proactively identify…
Added 3 mins ago
Dealer Operations & Support Associate/Associé(e), soutien aux opérations de courtage
PBY Capital
Montreal, QC · Greater Montreal Metropolitan Area
Full-time
We’re seeking a motivated, detail-oriented Dealer Operations & Support Associate to join our team. This role offers broad exposure across operations, technology, team support and…
Added 3 mins ago
Associate Business Manager, Solar
Potentia Renewables Inc.
Toronto, ON
$85,000 to $100,000 CAD / year
Full-time
The Associate Business Manager, Solar is responsible for the operational, financial and commercial performance of a portfolio of PV solar assets and serves as Potentia’s solar operations…
Added 3 mins ago
Student Warehouse Associate
Cardinal Health Canada
Concord, ON
Full-time
We are looking for positive and team-oriented individuals to join our Concord Distribution Centre. Join our Operations team to make an impact by receiving and stocking medical products as…
Added 3 mins ago
Warehouse/Commis
DHL Express
Montreal, QC
Full-time
Participer activement dans les opérations de tri
Added 3 mins ago
Sales Associate
COS
Mississauga, ON
Part-time
Understanding of store operations & customer service skills from previous retail experience
Added 3 mins ago
Global MDM Process Tower Sr Expert
DHL Supply Chain
Mississauga, ON
Full-time
…standards that enable smarter decision-making and seamless business operations…
Added 3 mins ago
Sales Associate (Square One)
Knix
Mississauga, ON
$19.7 CAD / hour
Full-time
As a Sales Associate at Knix, you play a key role in creating a warm, inclusive, and confidence-building experience for every customer who walks through our doors. From first hello to…
Added 4 mins ago
Yard Associate
Sunbelt Rentals, Inc.
Vernon, BC
Full-time
Sunbelt Rentals--the fastest growing rental business in North America--is seeking a Yard Associate / Yard Worker.
Added 4 mins ago
Yard Associate
Sunbelt Rentals, Inc.
Red Deer, AB
Full-time
Sunbelt Rentals--the fastest growing rental business in North America--is seeking a Yard Associate / Yard Worker.
Added 4 mins ago
GARAGE - Seasonal Sales Associate - Mapleview Centre
Groupe Dynamite, Inc Garage
Burlington, ON
Part-time
Reporting to the Store Manager, you’ll be the face of our brand. As a Seasonal Sales Associate, your focus is creating an elevated shopping experience - whether it’s styling customers in…
Added 4 mins ago
Research Associate - CARTE (12 Month Term)
University of Toronto
Toronto, ON
…On the Industrial Engineering side, research areas include Operations Research, Information Engineering, Human Factors, and Applied Machine Learning, all of which seek to improve the…
Added 17 mins ago
AVP, Student Experience and Success
Mount Royal University
Calgary, AB
Full-time
Reporting to the Vice-President, Students, the Associate Vice-President (AVP), Student Experience and Success is a senior member of the management team who works closely with the…
Added 17 mins ago
Food Service Associate Full Time
Compass Group Canada
Port Colborne, ON
Full-time
You will be responsible for supporting our daily operations with a wide range of tasks such as cleaning, food preparation, serving meals, and dishwashing.
Added 19 mins ago
Retail Customer Service Coordinator Full Time Marshalls - Dufferin Mall
The TJX Companies, Inc.
Toronto, ON
Full-time
Support for you and your family through our Associate and Family Assistance programs, offering helpful resources and services to enhance your well-being.
Added 19 mins ago
Merchandise Processing Coordinator Full Time Winners - Cloverdale Mall
The TJX Companies, Inc.
Toronto, ON
Full-time
Support for you and your family through our Associate and Family Assistance programs, offering helpful resources and services to enhance your well-being.
Added 19 mins ago
Retail Store Associate Part time Seasonal Winner/Homesense
The TJX Companies, Inc.
London, ON
Part-time
Support for you and your family through our Associate and Family Assistance programs, offering helpful resources and services to enhance your well-being.
Added 19 mins ago
retail store coordinator full time winners/homesense - westwood
The TJX Companies, Inc.
London, ON
Full-time
Support for you and your family through our Associate and Family Assistance programs, offering helpful resources and services to enhance your well-being.
Added 19 mins ago
Part Time Associate - Tamarack Centre
The TJX Companies, Inc.
Cranbrook, BC
Part-time
Support for you and your family through our Associate and Family Assistance programs, offering helpful resources and services to enhance your well-being.
Added 19 mins ago
Optical Associate
BonLook
NS · Sackville, NS
Full-time
Our FYidoctors - Lower Sackville clinic is looking for someone like you to bring your exceptional skills and experience and join us as an Optical Associate to fill an existing vacancy!
Added 19 mins ago
Temporary Fashion Associate - CF Polo Park
Reitmans (Canada) Ltée/Ltd
Winnipeg, MB
Part-time
As a Fashion Associate, you will deliver personalized service and support daily store operations to ensure a welcoming, customer-first environment. From assisting in the fitting room to…
Added 19 mins ago
Fashion Associate (Part time) - Square One
Reitmans (Canada) Ltée/Ltd
Mississauga, ON
Part-time
As a Fashion Associate, you will deliver personalized service and support daily store operations to ensure a welcoming, customer-first environment. From assisting in the fitting room to…
Added 19 mins ago
Associate Operations Representative
Royal Bank of Canada
Vancouver, BC
Part-time
This position is primarily responsible for day-to-day operations of the Currency Processing Department. As an Account Services Representative, you will be responsible for verifying incoming…
Added 19 mins ago
Intelligent Grid Solutions Intern
TRC Companies, Inc.
Calgary, AB
Part-time
…of the current Electric Transmission and Distribution grid operations in North…

Computacenter AG & Co. oHG

On-Site Associate Technician (Technical Support)

Telecommuter, ON, Canada

Posting language: English
Posted: Sep 25, 2026

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Original job description

About the role

The Associate Technician ensures that systems and services are supported, upgraded and managed to meet Service Level Agreements and business-related moves and changes. They will also ensure that all incidents and service requests are fulfilled within the defined SLA; escalate any incident or service request which breaches its SLA, and provides timely and effective support. They also share and document knowledge within the team and with customers related to hardware and software, along with contributing to the effective and efficient handling of all levels of technical support cases (basic user questions to escalated issues required more in-depth technical and problem solving skills).

What you'll be doing

Partner with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.
Address and create incident tickets from area queue, achieve and document resolution; assign tickets to transfer group for resolution; apply and coordinate workarounds and solutions.
Update asset inventory, staging of customer workplace (hardware provision); decommission hardware when required; deliver the requested hardware /software requested with appropriate tasks to be carried out; complete tickets for tasks assigned with appropriate updates and closure.
Perform onboarding and offboarding tasks as per customer guidelines.
Provide meeting-room support as needed: Lenovo Hubs, Core devices, Screens, Teams Meeting Software
Provide remote support in a timely and effective basis, adhering to departmental standards, policies, and OLAs, minimising adverse impact of incidents and service failures on business operations.
Support corporate mobile devices, iPhone and Android, including configuration/setup for customers and troubleshooting the device as needed.
Manage customer expectations with conflicting priorities and diversified line of business.
Communicate timely, appropriately, and clearly to both internal and external IT units and customers.
Responsible for inventory in the asset management tool, handling reparations with vendors, replacement of devices and donations of old hardware, as well as disposal of electronic scrap.
Provide advice and act as the contact person for user queries relating to hardware and software, adhering to and monitoring deadlines.
Embrace and support Computacenter’s mission and core values.

What you have

Experience gathering and analyzing information to make sound decisions and solve problems in a timely manner.
The ability to quickly build and maintain relationships and foster teamwork with internal and external teams.
Have demonstrated ability to assess work process in order to overcome obstacles.
Must be customer focused with a proven track record of superior service.
Legally eligible to work in Canada
Security clearance is required. Eligible candidates will have resided in Canada for at least 10 consecutive years.
Good knowledge and experience of SAP, MS Office and MS Teams
Excellent attention to detail Strategic thinking and tactical execution skills
Good knowledge of the IT industry and an understanding of IT technologies and products
Excellent written and verbal communication skills.
Comfortable communicating with colleagues in different countries where English is not the first spoken language
Good self-organization and time management skills
Ability to prioritize and handle multiple requests simultaneously
Can build trust, be assertive when required and shows initiative and enthusiasm
Resilience, and able to deal with stressful situations
Business and financial acumen with strong analytical skills
Demonstrate an understanding of product supply chains
Commercially astute
Team-oriented working and thinking

What you can expect

There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.

About us

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 21,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in Ontario and Toronto. www.computacenter.com/us

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More about this job

Responsibilities

The Associate Technician is responsible for supporting, upgrading, and managing IT systems while ensuring all incidents and service requests are resolved within defined SLAs. They will also handle hardware provisioning, asset inventory management, and provide on-site technical support for meeting rooms and mobile devices.

Requirements

Candidates must have experience in technical support, strong problem-solving skills, and proficiency in SAP, MS Office, and MS Teams. The role requires legal eligibility to work in Canada and the ability to obtain security clearance, including a 10-year residency history in Canada.

Skills

Technical support
Hardware troubleshooting
Software support
Asset management
Incident management
Customer service
SAP
MS Office
MS Teams
Mobile device configuration
Problem solving
Time management
Communication
Inventory management
Vendor management
Onboarding

Benefits

Long-term career opportunities
Health benefit plans
Financial security plans

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Hardware
Software
SLA
Incident Management
Asset Inventory
Onboarding
Offboarding
Lenovo Hubs
Teams Meeting Software
iPhone
Android
SAP
MS Office
MS Teams
IT Infrastructure
Supply Chain
Security Clearance
Customer Service
Troubleshooting
Electronic Scrap Disposal
Vendor Management
Digital Transformation

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