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Added 15 mins ago
IT Technician - MDM Specialist
Infotree Global Solutions
Montreal, QC
Contract
Assist with AV setup for internal meetings and events
Added 31 mins ago
Technician II
Okanagan College
Kelowna, BC
Shortlisted internal candidates must notify the current Support Staff Bargaining Chairperson and People Services if they want a Union Observer during interviews and final selection of…
Added 31 mins ago
Quality Assurance Technician (Night Shift)
Cerelia Bakery Canada LP
Mississauga, ON
Full-time
…to our facility in Mississauga, ON. As a Quality Assurance Technician, you will be a critical part of delivering our products to customers everywhere by ensuring our quality and health…
Added 31 mins ago
Repair and Restoration Tech
BELFOR CANADA INC.
Southgate, ON
$25 to $30 CAD / hour
Full-time
The Repair and Restoration Technician supports restoration projects within the restoration division. With an intermediate to advanced understanding of carpentry fundamentals in residential,…
Added 45 mins ago
Supervisor, Mechanical - Locomotive
CN
Prince George, BC
Full-time
Maintain teamwork and order amongst staff, contractors and internal clients by acting with a sense of urgency to respond to issues as they may arise
Added 45 mins ago
Corporate Account Manager - Mining
Brandt Group of Companies
AB · Edmonton, AB
Full-time
Submission of technician reports and other relevant information based on the type of work completed
Added 46 mins ago
Rental Technician
Precision Well Servicing
Lloydminster, AB
Full-time
As a key member of our Rentals team, the Rental Technician plays an important role in ensuring our internal and external customers have the right equipment to get the job done safely and…
Added 1 hour ago
Technical Service Representative - Mining
Finning
Prince George, BC · Cranbrook, BC · Kamloops, BC · Surrey, BC · Vancouver, BC · Red Deer, AB · Edmonton, AB · Calgary, AB
Full-time
Collaborate with internal teams to ensure exceptional customer service and operational support
Added 1 hour ago
Project Manager - Equipment
Trane Technologies
London, ON
Full-time
…including building owners, mechanical contractors, technicians, and internal support teams, to provide project updates, address questions, and support customer…
Added 1 hour ago
Service Boiler Technician
Black & McDonald Limited
Saskatoon, SK
Full-time
Black & McDonald is currently seeking an experienced Service Boiler tech to join our Service Division in Saskatoon, SK! If you are a hands-on, customer service-oriented, and technically…
Added 1 hour ago
Field Service Technician - GTA
IKO North America
ON · Home Office - Ontario
Full-time
We are currently seeking a Field Service Technician to join our commercial sales team of skilled professionals in the Greater Toronto Area.
Added 2 hours ago
AltaGas - E&I Maintenance Coordinator, REEF
AltaGas Ltd.
Prince Rupert, BC
Full-time
…technical expertise, planning skills, and the ability to coordinate internal and external resources to maintain safe and reliable…
Added 2 hours ago
Information Technology Support Specialist
AVASO Technology Solutions
Gander, NL
Part-time
Collaborate with team members and manage support tickets for various internal stakeholders.
Added 2 hours ago
Registered Pharmacy Technician (Student)
Sobeys
Musquodoboit Harbour, NS
Full-time
The Pharmacy Student is responsible to provide superior customer service while completing the essential training to become a licensed Pharmacist. The student will gain a progressive…
Added 2 hours ago
IT Technician, Entry Level
Jobright.ai
Canada
Full-time
…route to the best job outcomes. The Entry-Level IT Help Desk Technician will provide first-line technical support to users, troubleshoot various issues, document solutions, and collaborate…
Added 2 hours ago
Commercial Account Executive
Johnson Controls
Hamilton, ON
$46,000 to $69,000 CAD / year
Full-time
Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources.
Added 2 hours ago
Technicien Réseau/Network Technician
XTL TRANSPORT INC.
Vaudreuil-Dorion, QC
Full-time
XTL Transport is currently looking for an experienced Network Technician to join our team.
Added 2 hours ago
Building Maintenance Service Manager
Experis Canada
Montreal, QC
Contract
Job Title: Building Maintenance Service Manager
Added 2 hours ago
Temporary Maintenance Technician
PeakMade Real Estate
Toronto, ON
Temporary
The Maintenance Technician will be responsible for performing a variety of maintenance tasks necessary to maintain and enhance the value and functionality of the property in a timely and…
Added 3 hours ago
IT Help Desk Technician, Entry Level
Jobright.ai
Canada
Full-time
…route to the best job outcomes. The Entry-Level IT Help Desk Technician will help users resolve technical issues and provide first-line troubleshooting, documenting solutions and…
Added 3 hours ago
Quality Assurance Technician (Night Shift)
Cérélia North America
Mississauga, ON
Full-time
…to our facility in Mississauga, ON. As a Quality Assurance Technician, you will be a critical part of delivering our products to customers everywhere by ensuring our quality and health…
Added 3 hours ago
Mechanic
Liftow Limited
St. John's, NL
At Liftow, you'll manage your work with a high degree of autonomy. As a Road Service Technician, you will efficiently plan your travel, organize customer appointments, and ensure…
Added 3 hours ago
Event Audio Visual Technician, Hilton Niagara Falls Fallsview - Full Time
Encore Global
Niagara Falls, ON
Full-time
A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position…
Added 3 hours ago
Service Manager
Dilawri Group of Companies
Vaughan, ON
Full-time
…Ontario, we are looking for an experienced and results-driven Service Manager to join our leadership team. This is a unique opportunity to help launch a brand-new dealership, build a…
Added 3 hours ago
Instrumentation Service Technician
InVision Staffing Services Inc.
Mississauga, ON
$32 to $36 CAD / hour
Full-time
…division. They are actively looking to hire an Instrumentation Service Technician to join their growing…

Computacenter AG & Co. oHG

On-Site Associate Technician (Technical Support)

Telecommuter, ON, Canada

Posting language: English
Posted: Sep 25, 2026

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Original job description

About the role

The Associate Technician ensures that systems and services are supported, upgraded and managed to meet Service Level Agreements and business-related moves and changes. They will also ensure that all incidents and service requests are fulfilled within the defined SLA; escalate any incident or service request which breaches its SLA, and provides timely and effective support. They also share and document knowledge within the team and with customers related to hardware and software, along with contributing to the effective and efficient handling of all levels of technical support cases (basic user questions to escalated issues required more in-depth technical and problem solving skills).

What you'll be doing

Partner with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.
Address and create incident tickets from area queue, achieve and document resolution; assign tickets to transfer group for resolution; apply and coordinate workarounds and solutions.
Update asset inventory, staging of customer workplace (hardware provision); decommission hardware when required; deliver the requested hardware /software requested with appropriate tasks to be carried out; complete tickets for tasks assigned with appropriate updates and closure.
Perform onboarding and offboarding tasks as per customer guidelines.
Provide meeting-room support as needed: Lenovo Hubs, Core devices, Screens, Teams Meeting Software
Provide remote support in a timely and effective basis, adhering to departmental standards, policies, and OLAs, minimising adverse impact of incidents and service failures on business operations.
Support corporate mobile devices, iPhone and Android, including configuration/setup for customers and troubleshooting the device as needed.
Manage customer expectations with conflicting priorities and diversified line of business.
Communicate timely, appropriately, and clearly to both internal and external IT units and customers.
Responsible for inventory in the asset management tool, handling reparations with vendors, replacement of devices and donations of old hardware, as well as disposal of electronic scrap.
Provide advice and act as the contact person for user queries relating to hardware and software, adhering to and monitoring deadlines.
Embrace and support Computacenter’s mission and core values.

What you have

Experience gathering and analyzing information to make sound decisions and solve problems in a timely manner.
The ability to quickly build and maintain relationships and foster teamwork with internal and external teams.
Have demonstrated ability to assess work process in order to overcome obstacles.
Must be customer focused with a proven track record of superior service.
Legally eligible to work in Canada
Security clearance is required. Eligible candidates will have resided in Canada for at least 10 consecutive years.
Good knowledge and experience of SAP, MS Office and MS Teams
Excellent attention to detail Strategic thinking and tactical execution skills
Good knowledge of the IT industry and an understanding of IT technologies and products
Excellent written and verbal communication skills.
Comfortable communicating with colleagues in different countries where English is not the first spoken language
Good self-organization and time management skills
Ability to prioritize and handle multiple requests simultaneously
Can build trust, be assertive when required and shows initiative and enthusiasm
Resilience, and able to deal with stressful situations
Business and financial acumen with strong analytical skills
Demonstrate an understanding of product supply chains
Commercially astute
Team-oriented working and thinking

What you can expect

There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.

About us

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 21,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in Ontario and Toronto. www.computacenter.com/us

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More about this job

Responsibilities

The Associate Technician is responsible for supporting, upgrading, and managing IT systems while ensuring all incidents and service requests are resolved within defined SLAs. They will also handle hardware provisioning, asset inventory management, and provide on-site technical support for meeting rooms and mobile devices.

Requirements

Candidates must have experience in technical support, strong problem-solving skills, and proficiency in SAP, MS Office, and MS Teams. The role requires legal eligibility to work in Canada and the ability to obtain security clearance, including a 10-year residency history in Canada.

Skills

Technical support
Hardware troubleshooting
Software support
Asset management
Incident management
Customer service
SAP
MS Office
MS Teams
Mobile device configuration
Problem solving
Time management
Communication
Inventory management
Vendor management
Onboarding

Benefits

Long-term career opportunities
Health benefit plans
Financial security plans

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Hardware
Software
SLA
Incident Management
Asset Inventory
Onboarding
Offboarding
Lenovo Hubs
Teams Meeting Software
iPhone
Android
SAP
MS Office
MS Teams
IT Infrastructure
Supply Chain
Security Clearance
Customer Service
Troubleshooting
Electronic Scrap Disposal
Vendor Management
Digital Transformation

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