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Added 17 mins ago
Critical Environment Technician
Microsoft
Toronto, ON
Full-time
As a Critical Environment Technician (CET) in Microsoft’s Cloud Operations & Innovation (CO+I) team, you will help to maintain the critical infrastructure that keeps our datacenters up and…
Added 31 mins ago
Casual Staff Pharmacist - Express Scripts Canada
Express Scripts Canada
Burnaby, BC
Part-time
Express Scripts Canada (ESC) is a leading health benefits management company. Serving over 12 million members, we help insurance carriers, third party administrators, and the public sector…
Added 45 mins ago
Centre Technician – Carpentry
Lethbridge Polytechnic
Lethbridge, AB
Full-time
Job Title Centre Technician – Carpentry Appointment Type Full Time Continuing Position Dates September 2026 to May 2027 - under review to be converted to year round positon Hours per…
Added 45 mins ago
Endoscope Decontamination Technician - Endoscope Decontamination Units (EDU)
NHS Scotland
NS · Cape Breton, NS
Full-time
An opportunity has arisen for a Permanent technician within New Victoria Hospital Endoscopy Decontamination Unit.
Added 1 hour ago
310T Licensed Diesel Mechanic Technician
Impact Fulfillment Services
Guelph, ON
Full-time
…with integrated transportation, logistics, and supply chain management solutions that enhance the way they do business. Building and maintaining a fleet takes time, resources, and expertise…
Added 1 hour ago
310T Diesel Mechanic
Impact Fulfillment Services
London, ON
Full-time
…with integrated transportation, logistics, and supply chain management solutions that enhance the way they do business. Building and maintaining a fleet takes time, resources, and expertise…
Added 1 hour ago
310T or 310J Licensed Diesel Technician
Impact Fulfillment Services
Teeswater, ON
Full-time
…with integrated transportation, logistics, and supply chain management solutions that enhance the way they do business. Building and maintaining a fleet takes time, resources, and expertise…
Added 1 hour ago
Field Service Technician
Ricoh
Victoria, BC
Full-time
Field Service Technician / Senior Field Representative, Technology Services – Victoria
Added 2 hours ago
LABORATORY TECHNICIAN - STE-FOY
Bureau Veritas | Marine & Offshore
Quebec, QC
Contract
Bureau Veritas is looking for a Laboratory Technician to join our environmental laboratory in Montreal or Ste-Foy, QC.
Added 2 hours ago
Service Advisor – Jim Pattison Hyundai Northshore
The Jim Pattison Auto Group
North Vancouver, BC
Ensure a high degree of confidentiality with company and customer information
Added 2 hours ago
313A HVAC Technician – Apprentice or Journeyman – Barrie
Neelands HR
Barrie, ON
…technical team that is focused on refrigeration, HVAC, energy management, controls, equipment sales, and service and…
Added 2 hours ago
Preventative Maintenance Technician Level 1
Battlefield Equipment Rentals
Cambridge, ON
Full-time
Position: Preventative Maintenance Technician Level 1
Added 3 hours ago
PHARMACY TECHNICIAN
Northern Health - BC
Prince George, BC
Temporary
…the general supervision of Manager or designate, the Pharmacy Technician operates in accordance with the competency guidelines and scope of practice and standards of practice for Pharmacy…
Added 3 hours ago
Service Writer
Birch Mountain Enterprises
Fort McMurray, AB
Full-time
…coordination and communication of the maintenance shops with Management. The incumbent will provide daily scheduling, work orders, records, and process optimization to ensure the…
Added 3 hours ago
Emergency Medical Technician
HealthCareersInSask.ca
Watrous, SK
Job Description: "The Primary Care Paramedic/Emergency Medical Technician (PCP/EMT) integrates skills and knowledge in the provision of PCP/EMT level care during the delivery of mobile…
Added 3 hours ago
Pharmacist - Full Time
London Drugs Limited
Delta, BC
$51 CAD / hour
Full-time · Other
● An interest in disease management and compliance programs and being involved with community seminars and workshops
Added 4 hours ago
Customer Experience & Booking Specialist
Canadoor Garage Doors
Barrie, ON
Full-time
Accurately enter customer information into ServiceTitan.
Added 4 hours ago
Account Receivables Coordinator - Montreal
Groupe Mach
Montreal, QC
…Operations team with collection procedures and documentation…
Added 4 hours ago
Drafting Technician
Sandvik
Sturgeon Falls (DSI)
Full-time
We now have an opening for a Drafting Technician with strong technical drawing skills and hands on experience applying Lean principles in a manufacturing or engineering environment. In this…
Added 4 hours ago
Photonic Systems Test Technician
Ciena
Ottawa, ON
$21.82 to $34.9 CAD / hour
Full-time
The Photonic Systems Technician supports the development, testing, and sustainment of Ciena's Reconfigurable Line System (RLS) and related photonic products. This hands-on role is…
Added 4 hours ago
Maintenance and Engineering Technician III
Lineage Logistics
Moncton, NB
Full-time
Complete work order tasks and ensure all performed work is logged into the computerized maintenance management system (CMMS) daily
Added 5 hours ago
Quick Lube Technician - Kelleher Ford
AutoCanada Inc.
Brandon, MB
$16 to $18 CAD / hour
Full-time
As a Quick Lube Technician, you are responsible for inspecting and lubricating customer’s vehicles in accordance with policies and procedures as set forth by the Service Manager. The Lube…
Added 5 hours ago
Quick Lube Technician - Grande Prairie Hyundai
AutoCanada Inc.
Grande Prairie, AB
$18 to $21 CAD / hour
Full-time
As a Quick Lube Technician, you are responsible for inspecting and lubricating customer’s vehicles in accordance with policies and procedures as set forth by the Service Manager. The Lube…
Added 5 hours ago
Underground Mining Technical Assistant
Foran Mining Corporation
SK
Up to $56,000 CAD / year
Full-time
…opportunities to progress into technical positions such as mine technician or mine…
Added 5 hours ago
Quality Control Technician
Decibel Cannabis Company
Calgary, AB
Up to $20 CAD / hour
Full-time
…with its wholly owned retail business, Prairie Records. More information can be found at…

Computacenter AG & Co. oHG

On-Site Associate Technician (Technical Support)

Telecommuter, ON, Canada

Posting language: English
Posted: Sep 25, 2026

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Original job description

About the role

The Associate Technician ensures that systems and services are supported, upgraded and managed to meet Service Level Agreements and business-related moves and changes. They will also ensure that all incidents and service requests are fulfilled within the defined SLA; escalate any incident or service request which breaches its SLA, and provides timely and effective support. They also share and document knowledge within the team and with customers related to hardware and software, along with contributing to the effective and efficient handling of all levels of technical support cases (basic user questions to escalated issues required more in-depth technical and problem solving skills).

What you'll be doing

Partner with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.
Address and create incident tickets from area queue, achieve and document resolution; assign tickets to transfer group for resolution; apply and coordinate workarounds and solutions.
Update asset inventory, staging of customer workplace (hardware provision); decommission hardware when required; deliver the requested hardware /software requested with appropriate tasks to be carried out; complete tickets for tasks assigned with appropriate updates and closure.
Perform onboarding and offboarding tasks as per customer guidelines.
Provide meeting-room support as needed: Lenovo Hubs, Core devices, Screens, Teams Meeting Software
Provide remote support in a timely and effective basis, adhering to departmental standards, policies, and OLAs, minimising adverse impact of incidents and service failures on business operations.
Support corporate mobile devices, iPhone and Android, including configuration/setup for customers and troubleshooting the device as needed.
Manage customer expectations with conflicting priorities and diversified line of business.
Communicate timely, appropriately, and clearly to both internal and external IT units and customers.
Responsible for inventory in the asset management tool, handling reparations with vendors, replacement of devices and donations of old hardware, as well as disposal of electronic scrap.
Provide advice and act as the contact person for user queries relating to hardware and software, adhering to and monitoring deadlines.
Embrace and support Computacenter’s mission and core values.

What you have

Experience gathering and analyzing information to make sound decisions and solve problems in a timely manner.
The ability to quickly build and maintain relationships and foster teamwork with internal and external teams.
Have demonstrated ability to assess work process in order to overcome obstacles.
Must be customer focused with a proven track record of superior service.
Legally eligible to work in Canada
Security clearance is required. Eligible candidates will have resided in Canada for at least 10 consecutive years.
Good knowledge and experience of SAP, MS Office and MS Teams
Excellent attention to detail Strategic thinking and tactical execution skills
Good knowledge of the IT industry and an understanding of IT technologies and products
Excellent written and verbal communication skills.
Comfortable communicating with colleagues in different countries where English is not the first spoken language
Good self-organization and time management skills
Ability to prioritize and handle multiple requests simultaneously
Can build trust, be assertive when required and shows initiative and enthusiasm
Resilience, and able to deal with stressful situations
Business and financial acumen with strong analytical skills
Demonstrate an understanding of product supply chains
Commercially astute
Team-oriented working and thinking

What you can expect

There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.

About us

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 21,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in Ontario and Toronto. www.computacenter.com/us

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More about this job

Responsibilities

The Associate Technician is responsible for supporting, upgrading, and managing IT systems while ensuring all incidents and service requests are resolved within defined SLAs. They will also handle hardware provisioning, asset inventory management, and provide on-site technical support for meeting rooms and mobile devices.

Requirements

Candidates must have experience in technical support, strong problem-solving skills, and proficiency in SAP, MS Office, and MS Teams. The role requires legal eligibility to work in Canada and the ability to obtain security clearance, including a 10-year residency history in Canada.

Skills

Technical support
Hardware troubleshooting
Software support
Asset management
Incident management
Customer service
SAP
MS Office
MS Teams
Mobile device configuration
Problem solving
Time management
Communication
Inventory management
Vendor management
Onboarding

Benefits

Long-term career opportunities
Health benefit plans
Financial security plans

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Hardware
Software
SLA
Incident Management
Asset Inventory
Onboarding
Offboarding
Lenovo Hubs
Teams Meeting Software
iPhone
Android
SAP
MS Office
MS Teams
IT Infrastructure
Supply Chain
Security Clearance
Customer Service
Troubleshooting
Electronic Scrap Disposal
Vendor Management
Digital Transformation

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