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Added 15 mins ago
Senior IT Support Analyst
TD
Toronto, ON
Full-time
…telephone, and remote support across the trading environment. The technician will troubleshoot and resolve endpoint, market data, trading application, voice, mobility, printing,…
Added 30 mins ago
Technician, Robotics
Magna International
Brampton, ON
Full-time
The Robotic Technician will be responsible for completing the setup and installation of robots from a single robot to multiple robot cells. Successful candidates will possess programming…
Added 1 hour ago
Agriculture Heavy Equipment Technician
Brandt Group of Companies
Stettler, AB
Full-time
Our Stettler branch is looking for an exceptional individual to join our service department as a Heavy Equipment Technician (also known as an agriculture equipment technician) for our…
Added 1 hour ago
Preparation Technician - Mining
AGAT Laboratories
Calgary, AB
Temporary
We are seeking a Preparation Technician for a contract position within our Mining Group. The successful candidate will support daily operations by performing a variety of general labour…
Added 1 hour ago
Manager, Construction Services
The City of Guelph
Guelph, ON
Other
Added 1 hour ago
Pharmacy Assistant - CPS
Loblaw Companies Limited
Burnaby, BC
Full-time
…workplace is not only pristine, contemporary, and driven by technology where you can enjoy stable fixed shifts and a predictable schedule, that brings balance to your…
Added 1 hour ago
Registered Pharmacy Technician - CPS
Loblaw Companies Limited
Mississauga, ON
Full-time
…workplace is not only pristine, contemporary, and driven by technology where you can enjoy stable fixed shifts and a predictable schedule, that brings balance to your…
Added 1 hour ago
Pharmacy Assistant - CPS
Loblaw Companies Limited
Burnaby, BC
Full-time
…workplace is not only pristine, contemporary, and driven by technology where you can enjoy stable fixed shifts and a predictable schedule, that brings balance to your…
Added 1 hour ago
Field Service Technician – Drilling Equipment
Medatech Engineering Services Ltd.
Sudbury, ON · Greater Sudbury, ON
Full-time
MEDATech Engineering Services is looking for a Sudbury-based Field Service Technician to provide hands-on technical support for a MEDATech drill deployment near Chapleau, Ontario. This role…
Added 1 hour ago
Pharmacy Assistant - CPS
Loblaw Companies Limited
Moncton, NB
Full-time
…workplace is not only pristine, contemporary, and driven by technology where you can enjoy stable fixed shifts and a predictable schedule, that brings balance to your…
Added 2 hours ago
IT Field Services Technician
Lifemark Health Group
Ottawa, ON
$55,000 to $65,000 CAD / year
Full-time
We’re looking for IT Field Services Technician to join our team in Ottawa, Ontario. Reporting to the Senior Manager, IT Field Operations you will be responsible for travelling within the…
Added 2 hours ago
Technician, Open Pit Production Geology (Fly-In Fly-Out)
Agnico Eagle Mines Limited
Rankin Inlet, NU
Full-time
College Diploma in mineral technology or equivalent (experience with surveying practices and equipment is an asset);
Added 2 hours ago
Accounting Technician, Accounting Advisory Services
KPMG
Prince George, BC
Full-time
Our Prince George office is looking to hire a Technician role for our Accounting Advisory Services practice, the Technician will excel in servicing a wide variety of clients ranging from…
Added 2 hours ago
Class II Clerk MGEU
Sisler High School
Winnipeg, MB
Full-time
Under the direction and supervision of the school principal, the Library Technician is responsible for the organization and maintenance of all aspects of the school Library Learning Commons.
Added 2 hours ago
Maintenance Technician/Millwright
Manufacturing Job Site
Stoney Creek, NB
Internship
Universal Precision Technology is a well-established organization that specializes in the manufacturing of precision components and sub-assemblies for the aerospace, aircraft, military,…
Added 3 hours ago
Computer Store Sales Assistant
University of Victoria
Victoria, BC
Full-time
The Computer Store Sales Assistant is responsible for assisting the Computer/Technology Buyer with sales counter duties and providing customer service and cashier duties. In addition, the…
Added 3 hours ago
Service Technician
Johnson Controls
Ottawa, ON · CAN ON Ottawa Antares Drive
Full-time
For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we…
Added 3 hours ago
Agriculture Equipment Technician
Nelson Motors and Equipment
Radville, SK
Full-time
As an Agricultural Equipment Technician, you are self‑motivated to perform complex diagnostics, service repairs, and maintenance on agricultural and turf equipment while supporting an…
Added 3 hours ago
Lead Apprenticeship, Training
Glencore
Sparwood, BC
$123,000 to $144,000 CAD / year
Full-time
…Apprenticeship, Training professional leads EVR's Heavy Duty Equipment Technician (HDET) Apprenticeship Program, combining hands-on apprentice instruction with program leadership ensuring…
Added 3 hours ago
Maintenance Technician- ChamClad
Wausau Supply Company
AB · Edmonton, AB
Full-time
…American network, ChamClad combines advanced decorative film technology with durable PVC construction to deliver products that offer exceptional modern beauty, longevity, and…
Added 4 hours ago
BODY REPAIR TECHNICIAN, LICENSED
Birchwood Automotive Group
Winnipeg, MB · Greater Winnipeg Metropolitan Area
Full-time
Licensed Red Seal Certified Technician is required
Added 4 hours ago
Senior Construction Inspector - Municipal Infrastructure
AECOM
Windsor, ON
Full-time
Certified Engineering Technologist (C.E.T.); Certified Technician (C.Tech)
Added 4 hours ago
IT Site Manager - Infrastructure & Operations
STERIS
Quebec, QC
Full-time
As an IT Site Manager, you will play a critical leadership role in ensuring technology enables the success of our manufacturing and business operations. You will lead a local IT team,…
Added 4 hours ago
Operations Manager
G2 Enterprises Corp.
Saskatoon, SK
Full-time
…Manager maintains a strong understanding of shop capacity, technician productivity, work in progress, and operational performance while creating the structure and accountability required…
Added 5 hours ago
Lead Restoration Tech
Paul Davis Restoration of Grande Prairie AB
Grande Prairie, AB
Full-time
We're looking for an experienced Lead Restoration Technician to join our Grande Prairie team. This is an excellent opportunity for someone who enjoys leading by example, mentoring others,…

Computacenter AG & Co. oHG

On-Site Associate Technician (Technical Support)

Telecommuter, ON, Canada

Posting language: English
Posted: Sep 25, 2026

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Original job description

About the role

The Associate Technician ensures that systems and services are supported, upgraded and managed to meet Service Level Agreements and business-related moves and changes. They will also ensure that all incidents and service requests are fulfilled within the defined SLA; escalate any incident or service request which breaches its SLA, and provides timely and effective support. They also share and document knowledge within the team and with customers related to hardware and software, along with contributing to the effective and efficient handling of all levels of technical support cases (basic user questions to escalated issues required more in-depth technical and problem solving skills).

What you'll be doing

Partner with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.
Address and create incident tickets from area queue, achieve and document resolution; assign tickets to transfer group for resolution; apply and coordinate workarounds and solutions.
Update asset inventory, staging of customer workplace (hardware provision); decommission hardware when required; deliver the requested hardware /software requested with appropriate tasks to be carried out; complete tickets for tasks assigned with appropriate updates and closure.
Perform onboarding and offboarding tasks as per customer guidelines.
Provide meeting-room support as needed: Lenovo Hubs, Core devices, Screens, Teams Meeting Software
Provide remote support in a timely and effective basis, adhering to departmental standards, policies, and OLAs, minimising adverse impact of incidents and service failures on business operations.
Support corporate mobile devices, iPhone and Android, including configuration/setup for customers and troubleshooting the device as needed.
Manage customer expectations with conflicting priorities and diversified line of business.
Communicate timely, appropriately, and clearly to both internal and external IT units and customers.
Responsible for inventory in the asset management tool, handling reparations with vendors, replacement of devices and donations of old hardware, as well as disposal of electronic scrap.
Provide advice and act as the contact person for user queries relating to hardware and software, adhering to and monitoring deadlines.
Embrace and support Computacenter’s mission and core values.

What you have

Experience gathering and analyzing information to make sound decisions and solve problems in a timely manner.
The ability to quickly build and maintain relationships and foster teamwork with internal and external teams.
Have demonstrated ability to assess work process in order to overcome obstacles.
Must be customer focused with a proven track record of superior service.
Legally eligible to work in Canada
Security clearance is required. Eligible candidates will have resided in Canada for at least 10 consecutive years.
Good knowledge and experience of SAP, MS Office and MS Teams
Excellent attention to detail Strategic thinking and tactical execution skills
Good knowledge of the IT industry and an understanding of IT technologies and products
Excellent written and verbal communication skills.
Comfortable communicating with colleagues in different countries where English is not the first spoken language
Good self-organization and time management skills
Ability to prioritize and handle multiple requests simultaneously
Can build trust, be assertive when required and shows initiative and enthusiasm
Resilience, and able to deal with stressful situations
Business and financial acumen with strong analytical skills
Demonstrate an understanding of product supply chains
Commercially astute
Team-oriented working and thinking

What you can expect

There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.

About us

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 21,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in Ontario and Toronto. www.computacenter.com/us

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More about this job

Responsibilities

The Associate Technician is responsible for supporting, upgrading, and managing IT systems while ensuring all incidents and service requests are resolved within defined SLAs. They will also handle hardware provisioning, asset inventory management, and provide on-site technical support for meeting rooms and mobile devices.

Requirements

Candidates must have experience in technical support, strong problem-solving skills, and proficiency in SAP, MS Office, and MS Teams. The role requires legal eligibility to work in Canada and the ability to obtain security clearance, including a 10-year residency history in Canada.

Skills

Technical support
Hardware troubleshooting
Software support
Asset management
Incident management
Customer service
SAP
MS Office
MS Teams
Mobile device configuration
Problem solving
Time management
Communication
Inventory management
Vendor management
Onboarding

Benefits

Long-term career opportunities
Health benefit plans
Financial security plans

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Hardware
Software
SLA
Incident Management
Asset Inventory
Onboarding
Offboarding
Lenovo Hubs
Teams Meeting Software
iPhone
Android
SAP
MS Office
MS Teams
IT Infrastructure
Supply Chain
Security Clearance
Customer Service
Troubleshooting
Electronic Scrap Disposal
Vendor Management
Digital Transformation

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