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Added 29 mins ago
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Senior Network Administrator
CGI
Calgary, AB
- Full-time
Five (5) or more years of experience in network administration, network operations, or a related infrastructure support role.
Added 30 mins ago
Senior Customer Experience Associate - Radisson Branch, AB (15 hours/week)
Scotiabank
Calgary, AB
Added 30 mins ago
SC
SAP iXp Intern - Solution Adoption Campaign Coordinator
SAP Careers
Toronto, ON
- $18 to $36 CAD / hour
- Full-time
…graduation date) from a coding academy/bootcamp, apprenticeship, associate, bachelor’s, master’s or JD/PhD…
Added 30 mins ago
SC
SAP iXp Intern - Solution Adoption Campaign Coordinator
SAP Careers
Vancouver, BC
- $18 to $36 CAD / hour
- Full-time
…graduation date) from a coding academy/bootcamp, apprenticeship, associate, bachelor’s, master’s or JD/PhD…
Added 45 mins ago
WC
(CAN) Associé à la protection des biens
Walmart Canada
Hamilton, ON
- Full-time
Position Summary...The Asset Protection Associate plays a key role in creating and maintaining a safe, secure, and professional store environment for customers, associates, visitors, and…
Added 45 mins ago
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Associate Insurance Advisor
Co-operators
Langley (District), BC · Langley, BC
- Full-time
The Associate Insurance Advisor II is a key player in the support and development of the agency operation primarily through sales and service. This role utilizes a broad knowledge of The…
Added 45 mins ago
TT
Retail Store Associate Full Time Marshalls-Hillside Mall
The TJX Companies, Inc.
Victoria, BC
- Full-time
Support for you and your family through our Associate and Family Assistance programs, offering helpful resources and services to enhance your well-being.
Added 45 mins ago
TC
Retail Store Coordinator
TJX Companies
Fort St. John, BC
- Full-time
Support for you and your family through our Associate and Family Assistance programs, offering helpful resources and services to enhance your well-being.
Added 45 mins ago
TC
Associé/Associée de Magasin de Détail Temps partiel Winners-Carrefour Saint-Georges de Beauce
TJX Companies
Saint-Georges, QC
- Part-time
Support for you and your family through our Associate and Family Assistance programs, offering helpful resources and services to enhance your well-being.
Added 45 mins ago
TC
Coordonnateur/Coordonnatrice de magasin de détail a temps plein Winners/Homesense Décarie
TJX Companies
Côte-Saint-Luc, QC
- Full-time
Support for you and your family through our Associate and Family Assistance programs, offering helpful resources and services to enhance your well-being.
Added 45 mins ago
TC
Retail Store Associate Part Time Winners Richmond Hill Heights Plaza
TJX Companies
Richmond Hill, ON
- Part-time
Support for you and your family through our Associate and Family Assistance programs, offering helpful resources and services to enhance your well-being.
Added 1 hour ago
MJ
Draftsperson
Manufacturing Job Site
Oxford, NS
- Full-time
…employees, eight manufacturing facilities and two large farming operations within Atlantic Canada and the United States. Oxford Frozen Foods is the world's largest provider of Wild…
Added 1 hour ago
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Sales Associate, Flooring
RONA
Montreal, QC · Saint-Laurent, QC
- Full-time
Added 1 hour ago
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Analyst/Associate, Corporate Banking, Structuring and Execution Team
ATB
Calgary, AB
- Full-time
As an Analyst / Associate on the Structuring and Execution team within Corporate Banking, ATB Cormark Capital Markets, you will provide critical underwriting support to the Directors,…
Added 1 hour ago
S
Seasonal Associate
sephora.com
Edmonton, AB
- $17 to $20 CAD / hour
- Full-time
As a Seasonal Associate, you’ll be responsible for providing an outstanding client experience by supporting both store operations and onstage service during peak business moments. You’ll…
Added 1 hour ago
S
Seasonal Associate
sephora.com
Ottawa, ON
- $19.2 to $22.6 CAD / hour
- Full-time
As a Seasonal Associate, you’ll be responsible for providing an outstanding client experience by supporting both store operations and onstage service during peak business moments. You’ll…
Added 1 hour ago
LF
Driver Helper FT Incentive
Leons Furniture Limited
Mississauga, ON
- $30,000 to $50,000 CAD / year
- Full-time
…with a network of distribution, transportation, and corporate operations that support millions of customers…
Added 1 hour ago
SC
Retail Assistant Manager
Staples Canada
Delta, BC
- Full-time
Added 1 hour ago
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Associate Director-AI&Data
Accenture
Ottawa, ON · Montreal, QC
- Full-time
Added 1 hour ago
PC
Microbiologist - 174871 - 174872 - 175086
Piper Companies
ON · Durham, ON
- Full-time
…environmental monitoring, microbiological testing, and cleanroom operations within a GMP-regulated manufacturing environment. This position is a great fit for recent Life Sciences graduates…
Added 1 hour ago
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Store Associate
Dollarama
Canmore, AB
- Part-time
The Store Associate performs all general operations duties and participates in the merchandise receiving process according to company standards, which includes:
Added 1 hour ago
TL
Sales Associate (Brick Specialist) – Ross Park Mall, Pennsylvania
the LEGO Group
Moose Jaw, SK
- Part-time
Part Time Sales Associate (Brick Specialist) - Ross Park Mall, Pittsburgh, PA
Added 1 hour ago
WF
Customer Service Supervisor - Full Time
Whole Foods Market
Victoria, BC
- Full-time
…the department. Supports the Store Support Team Leader and Associate Team Leader(s) to ensure smooth operation of the Store Support Team. All Whole Foods Market Retail jobs require ensuring…
Added 1 hour ago
T
Customer Experience Associate
TD
Duncan, BC
- Part-time
…future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking…
Added 1 hour ago
TT
Retail Store Seasonal Associate Part Time Winners - Downtown
The TJX Companies, Inc.
Vancouver, BC
- Part-time
Support for you and your family through our Associate and Family Assistance programs, offering helpful resources and services to enhance your well-being.

Computacenter AG & Co. oHG

On-Site Associate Technician (Technical Support)

Canada

Annual compensation: $60K - $70K CAD

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Job details

Pay: Annual compensation: $60K - $70K CAD
Posting language: English
Posted: Sep 25, 2026

Original job description

About the role

The Associate Technician ensures that systems and services are supported, upgraded and managed to meet Service Level Agreements and business-related moves and changes. They will also ensure that all incidents and service requests are fulfilled within the defined SLA; escalate any incident or service request which breaches its SLA, and provides timely and effective support. They also share and document knowledge within the team and with customers related to hardware and software, along with contributing to the effective and efficient handling of all levels of technical support cases (basic user questions to escalated issues required more in-depth technical and problem solving skills).

Annual compensation: $60K - $70K CAD

What you'll be doing

Partner with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.
Address and create incident tickets from area queue, achieve and document resolution; assign tickets to transfer group for resolution; apply and coordinate workarounds and solutions.
Update asset inventory, staging of customer workplace (hardware provision); decommission hardware when required; deliver the requested hardware /software requested with appropriate tasks to be carried out; complete tickets for tasks assigned with appropriate updates and closure.
Perform onboarding and offboarding tasks as per customer guidelines.
Provide meeting-room support as needed: Lenovo Hubs, Core devices, Screens, Teams Meeting Software
Provide remote support in a timely and effective basis, adhering to departmental standards, policies, and OLAs, minimising adverse impact of incidents and service failures on business operations.
Support corporate mobile devices, iPhone and Android, including configuration/setup for customers and troubleshooting the device as needed.
Manage customer expectations with conflicting priorities and diversified line of business.
Communicate timely, appropriately, and clearly to both internal and external IT units and customers.
Responsible for inventory in the asset management tool, handling reparations with vendors, replacement of devices and donations of old hardware, as well as disposal of electronic scrap.
Provide advice and act as the contact person for user queries relating to hardware and software, adhering to and monitoring deadlines.
Embrace and support Computacenter’s mission and core values.

What you have

Experience gathering and analyzing information to make sound decisions and solve problems in a timely manner.
The ability to quickly build and maintain relationships and foster teamwork with internal and external teams.
Have demonstrated ability to assess work process in order to overcome obstacles.
Must be customer focused with a proven track record of superior service.
Legally eligible to work in Canada
Security clearance is required. Eligible candidates will have resided in Canada for at least 10 consecutive years.
Good knowledge and experience of SAP, MS Office and MS Teams
Excellent attention to detail Strategic thinking and tactical execution skills
Good knowledge of the IT industry and an understanding of IT technologies and products
Excellent written and verbal communication skills.
Comfortable communicating with colleagues in different countries where English is not the first spoken language
Good self-organization and time management skills
Ability to prioritize and handle multiple requests simultaneously
Can build trust, be assertive when required and shows initiative and enthusiasm
Resilience, and able to deal with stressful situations
Business and financial acumen with strong analytical skills
Demonstrate an understanding of product supply chains
Commercially astute
Team-oriented working and thinking

What you can expect

There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.

About us

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 21,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in Ontario and Toronto. www.computacenter.com/us

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More about this job

Responsibilities

The Associate Technician is responsible for managing hardware and software support, including incident resolution and asset inventory maintenance. They also provide on-site meeting room support and assist with user onboarding and offboarding processes.

Requirements

Candidates must have experience in technical support and problem-solving, along with proficiency in SAP, MS Office, and MS Teams. The role requires legal eligibility to work in Canada and a security clearance, with a minimum of 10 years of residency in Canada.

Skills

Technical support
Hardware troubleshooting
Software support
Asset management
Incident management
Customer service
SAP
MS Office
MS Teams
Problem solving
Time management
Communication
Inventory management
Onboarding
Offboarding
Mobile device configuration

Benefits

Long-term career opportunities
Benefit plans

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Hardware
Software
SLA
Incident Management
Asset Inventory
SAP
MS Office
MS Teams
Lenovo Hubs
iPhone
Android
Onboarding
Offboarding
Supply Chain
Security Clearance
IT Infrastructure
Troubleshooting
Customer Service
Analytical Skills
Time Management
Communication
Electronic Scrap Disposal
Vendor Management
Digital Transformation

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